5 /5 Bri Talley: Dear Kira Cole (April 27 Review),
In your review, you stated “I had brought my own polish for my toes, forgot it at the shop and when I returned to get it about 15 min later, the nail tech had put it on the shelf as if it were their color, stating they had planned to just keep it.”
Please refresh your recollection by reviewing this video I have posted. In the video footage of the salon, you can see that you came back and told the employee “hi, I left my polish color..” The employee asked "nail polish?", and you replied "yeah." She immediately went to get your bottle. She did not say anything else. Your bottle was not put back on the salon shelf; it was placed in a basket to return to you. You can be heard saying “thank you” and seen leaving the salon with your polish. We empathize that people are busy and we do not remember every single event that occurs in a day. So to be fair to both customers and the employee, we reviewed this footage in order to determine what actually happened. We are more than happy to provide more video footage to assist you with more accurate recollections of your interactions with the salon.
