5 /5 Tonia Vaughn: 10-2022
Still the "go-to" car repair, oil change & tire place for our Toyota Prius family. Most recent oil change roughly $70.
Honest, hard-working, good communication, professional.
9-24-2019
Called to make appointment for oil change
No appointments: 1st come 1st served
ROUGH estimate of $45 (varies by vehicle/year/make/model)
Arrived approximately 2:35pm. Bays were full, several customers ahead of me in waiting area. I was pleasantly greeted by Amy (Good eye contact, "How can we help you today?" I replied "I would like to get the oil changed on my daughters car."). Amy promptly checked me in; Amy entered my name, contact info, vehicle info, and I handed over car key.
I took a seat in the waiting area. (clean, well lit, good ventilation, decent air conditioning, ample space/not crowded)
While I waited I had opportunity to observe.
-- Busy location.
-- Phone rang steadily and was quickly answered by office ladies. (some calls for fifty cent rent a car, some for auto service)
-- Auto parts and supplies dropped off steadily by several different suppliers.
-- Customers checked out efficiently and steadily.
-- Other customers dropped off vehicles for service/repairs.
-- Customer dropped off payment/deposit on vehicle in lot for sale.
Waited maybe 10 minutes, then car was pulled into bay by Jeremy. After a few minutes Robert came out to let me know how much the oil change would be ($45); he said if they noticed anything else needed to be done theyd let me know. I said that would be fine. They proceeded with oil change.
Finished by 4:02 pm -- car pulled out of bay by Jeremy. No other work needed. 4:05 pm Checked out efficiently and cheerfully by Erica. Paid 48.46 with tax. Very reasonable.
It was a bit tricky exiting from location (busy multi-direction traffic light intersection). I opted for right turn onto Wynnton and had no difficulty.
Overall very good experience. I will go back for next oil change, for sure.
Call first with questions, directions, hours.
