Morelos Auto Service - Waukegan (IL)

5 /5 Kent Britton: In one word - outstanding. It’s nice to know that “honesty” still means something. I brought my son here to have work done on his 2011 Mitsubishi Lancer. Autozone had diagnosed the problem as an issue with the starter. My college student purchased a starter on his own as Autozone wanted to charge more than double what he paid. I had done prep work on his behalf and read great reviews concerning Morelo’s Auto. Marisol at the front desk had given me an estimate and it was a matter of bringing the car in. We did that on Monday and another very helpful young lady took his information. He missed the call while he was at work but we went back only to learn, it wasn’t the starter but a battery post, which they placed. This resulted in a nice savings for him and resolved the issue. I was blown away by the honesty and not trying to take advantage of the customer, who is this instance is 20 years old. Morelo’s Auto made a believer of me and new customers for both of us. I highly recommend this shop and their service.

5 /5 Sathish G: Took my TUCSON 2022 which has engine light on due to catalytic converter issue. While OReilly Auto Parts identified this issue but Morelos thoroughly reviewed once again and confirmed the oxygen sensors are working fine. They recommended to use 90 Octane instead of 87 and as well prescribed a fuel additive which could help. They also provided a cost to replace the catalytic converter. All these were done free of cost while the (Un)Happy Hyundai dealer asked me to pay $200 for the same service. These guys are at next level of customer service and they never pressurized me to replace the catalytic converter. Thank you Morelos Auto service for being so nice! Will definitely recommend in my circle!

5 /5 Mark Estrada: Very friendly and accommodating! New customer, I walked in without an appointment and was able to be seen right away. Came in for a rattling heat shield. Concern was addressed and was in and out the door in less than 15 mins. Definitely will come back in the future for other car repairs/needs!

5 /5 Samuel Jaimes: I an amazing experience at Morelo’s Auto Service! From the moment I walked in, Jose attended to me right away with professionalism and courtesy. He took the time to personally walk me through my car’s issues, even bringing me to the back to diagnose the problem firsthand. No runaround, no hidden fees—just honest and transparent service. Jose gave me a fair and straightforward price on my brakes and made sure everything was handled quickly and efficiently. What really set them apart was how they went out of their way to drop us off and pick us up while our car was being worked on—talk about customer service! Their kindness and dedication truly made the whole process stress-free. On top of that, Jose and the team are bilingual, making communication easy whether you speak English or Spanish. It’s rare to find an auto shop that truly cares about its customers, but Morelo’s Auto Service exceeded my expectations. If you’re looking for trustworthy and top-notch car service, this is the place to go. Highly recommended!