Serra BMW Champaign Service Department - Savoy (IL)

5 /5 H J: I recently brought in my BMW X6 for a hood misalignment issue and a navigation system update, and I couldn’t be more pleased with the service I received. Matt Pieczynski went above and beyond to ensure everything was taken care of with the utmost professionalism and attention to detail. From the moment I arrived, Matt was incredibly knowledgeable, communicative, and proactive in explaining the steps needed to address both concerns. The hood alignment was done flawlessly—restoring the clean, precise look I expect from a BMW—and the navigation system update was completed smoothly with noticeable improvements in responsiveness and accuracy. What truly stood out was Matt’s exceptional customer service. He kept me updated throughout the process and made sure I left with complete confidence in the work performed. Highly recommend working with Matt if you want your BMW serviced right the first time! Five stars all around.

5 /5 Dustin Patton: At the end of the day they took care of my cars’ needs. I did have some issues but they were handled very tastefully and made right. Super professional ,which honestly in today’s world was very refreshing. Will definitely come back for my vehicle service needs. ❤️

5 /5 Jody Cherry: I’ve had the pleasure of knowing Matt, the BMW Service Manager, for over 15 years, dating back to his previous job. His honesty and trustworthiness are unmatched, and they are the reason I chose to bring my car to the BMW dealership for repairs. Thanks to Matt, I feel confident knowing my vehicle is in the best hands, making the extra cost at the dealership absolutely worth it.

5 /5 David Wierengo: Proffessional, customer focused, high priority for service. Our service advisor, Matt was especially helpful. We were traveling through the area, when we experienced the need to replace a special size, high-performance run-flat tire. Not on stock, but we rented a car and returned 4 days later, and continued home.