Lucky Domingo Im pretty shocked as I had an AMAZING experience. I was nervous seeing the previous bad reviews of waiting long hours or interacting with rude staff. My experience couldnt have been more different.
The man at the parking lot booth called for a wheelchair and showed us where to park right away. The intake team at the front were so quick and thorough. I sat in the waiting room for a total of 2 mins before I was called back. The ER was super clean and the staff were all absolutely phenomenal. Each nurse, aid or doctor that came my way were some of the most kind, genuine and helpful medical professionals Ive come across in a while. I was so grateful when they would explain a medicine to me or explain what the next steps were. An ER is a scary place for some people so I truly appreciated how patient everyone was.
The referrals and medication given to me helped right away. Since the NP took the time to listen to my symptoms carefully he prescribed me something I hadnt tried yet which helped immensely. The NYU Langone app is also a literal dream, I got all my info there within minutes of the NP telling me he got the orders in.
They also had someone call me the next day to follow up and schedule an appt for a referral. Walked me through everything. I was floored.
Im really sorry for anyone who had a bad experience here but I am so impressed and happy that this hospital employs kind, caring medical professionals who genuinely seem like they enjoy their work. It doesnt go unnoticed. Thank you to everyone there!! I wish I could shake each of their hands myself.
5 /5
Band spak Excellent service and care even on Sunday. Went there with severe tooth pain. Registration and precheckup within 5 minutes. Doctor checked in few minutes. Second doctor also checked before medication. Was sent home within 1 hour 20 minutes from start to finish.
Explained and follow up scheduled for dental clinic.
5 /5
Kelve Bestieanne Five stars to Linda who was absolutely graceful amazing nurse. Only reason I give them a 4 because considering the amount of patients that seek for help here its an awfully to crowded the hospital seems to small for its large amount of patients
4 /5
Moiz Ahmad Worst Experience Ever – Extremely Negligent and Unprofessional Care
I had the worst experience ever at this hospital. My 11-month-old son was rushed by ambulance due to a severe injury, where he lost the tip of his finger and was bleeding heavily. Unfortunately, the staff and doctors here were completely indifferent to his pain and the urgency of the situation.
Despite the significant blood loss, the hospital staff did not treat the injury as an emergency. I repeatedly requested immediate care for my son’s bleeding, but it was as if they didn’t care at all. They didn’t prioritize his needs, and there was a clear lack of professionalism. It seemed like the staff was more focused on socializing with each other than actually providing medical care.
After about three hours of continuous bleeding, they finally applied a large bandage, but that only led to an infection on his hand and finger. My son was still in pain and bleeding, yet they sent us home, telling us that everything was fine. I was horrified by the lack of attention and urgency, especially considering the severity of his condition.
My son remained in critical pain, and I felt completely helpless. This experience has been traumatizing, and I strongly urge anyone to avoid this hospital. I would never trust them with the care of my child again.
1 /5
Mike S Horrible experience! 12 hours and after the RNs and PAs did their part early on, they promised me they were contacting a Neurosurgeon to consult with me and give me my best course of treatment for my back issue. This went on for almost 12 hours and without any follow up from a Neurosurgeon. I just laid on a stretcher and had I not flagged someone down to dis- charge me, I would still be laying there waiting for a Neurosurgeon. After 12 hours enough was enough. I left without being seen by the Phantom Neurosurgeon.
1 /5