5 /5 Lucky Domingo: Im pretty shocked as I had an AMAZING experience. I was nervous seeing the previous bad reviews of waiting long hours or interacting with rude staff. My experience couldnt have been more different.
The man at the parking lot booth called for a wheelchair and showed us where to park right away. The intake team at the front were so quick and thorough. I sat in the waiting room for a total of 2 mins before I was called back. The ER was super clean and the staff were all absolutely phenomenal. Each nurse, aid or doctor that came my way were some of the most kind, genuine and helpful medical professionals Ive come across in a while. I was so grateful when they would explain a medicine to me or explain what the next steps were. An ER is a scary place for some people so I truly appreciated how patient everyone was.
The referrals and medication given to me helped right away. Since the NP took the time to listen to my symptoms carefully he prescribed me something I hadnt tried yet which helped immensely. The NYU Langone app is also a literal dream, I got all my info there within minutes of the NP telling me he got the orders in.
They also had someone call me the next day to follow up and schedule an appt for a referral. Walked me through everything. I was floored.
Im really sorry for anyone who had a bad experience here but I am so impressed and happy that this hospital employs kind, caring medical professionals who genuinely seem like they enjoy their work. It doesnt go unnoticed. Thank you to everyone there!! I wish I could shake each of their hands myself.
