Fleet Service Center - New Paltz (NY)

5 /5 Rik Flynn: I want to share publicly what an outstanding experience I had at Fleet two weeks ago: my first time going to this Service Center and meeting the owner, Eli. I went on the recommendations from several people in the area. I needed a second opinion on a report I received from a dealership while get my annual inspection. I was told that there was rust on my chassis and it was recommended I take the truck off the road and either junk it or sell it for parts! This was a real shock because having purchased this vehicle new, I have always kept it in garage when not in use. It has received rough treatment because I use it to plow snow on our long driveway and work with it in our woods on rough paths to collect firewood. I took a look for myself the following day and I did I.D. one rusted area on the frame but it was relatively small. Eli agreed to take a look and assess it if I were to bring in. Both he and an assistant looked over the entire undercarriage while it was up on a lift, each with flashlights looking over every area underneath. Conclusion: Eli said there was that hole I observed. His words: " I dont like that but otherwise all the rest of your frame is fine", and he recommended a welding company in the area. He said he didnt think he ever met the owner but had seen their work and it was excellently and expertly done. Im happy to report that I got my truck out of the welding shop yesterday afternoon. The welding company owner declared everything was fine and ready to be picked up! I looked under the truck this morning and understand why Eli recommended this single company; the completed job was,indeed excellently and expertly done! If and when I ever need anything more done with this truck, Im going back to Eli and Fleet Service Center, New Paltz! I also want to add that Kathleen, Elis secretary, was a delight to interact with, setting up the appointment and speaking with while waiting for Elis evaluation! Thank you Eli! Rik Flynn

5 /5 Craig Manning: Outstanding service! Kept me updated through the entire process. I have an F-150 and had taken it to Ford service center 3 weeks earlier. Ford dealership said I should do all these things, which led to more problems. Decided to call fleet and see what they can do. While there is a wait to get in to get service, it was definitely worth the wait. My truck drives like it’s brand new. Highly recommend as they are honest and do their due diligence. Thank you Fleet!

5 /5 Megan Washington: I had one of the best experiences here at Fleet’s. I last minute needed brakes changed before a 12 hour drive, and without hesitation, Fleet’s was able to fit me in for an appointment in just a few days. Not only were they incredibly understanding and flexible with this, but the lady who runs the front desk is extremely welcoming. Very friendly staff, flexibility, and great actual repairs on the car. I would definitely recommend coming here.

5 /5 Marvin Edwards: Fleet Service Center in New Paltz is a rare find. Eli and his team took care of my 2007 BMW 530xi with exceptional professionalism and integrity. Although the repair took a bit longer than expected, they surprised me by waiving the charge entirely—something you don’t see often in this business. Kathleen at the front desk is simply sophisticated and genuinely kind. She brings a calm, friendly energy that makes the entire experience seamless and pleasant. If you’re looking for honest, reliable, and high-quality auto service, I highly recommend Fleet Service Center. They’ve earned my trust and appreciation.