Hilton Albany - Albany (NY)

4 /5 Andrenia Figueroa: My overall experience was great. I checked in on Saturday and immediately went to the bar area for food and was immediately welcomed by a smile from a server. The following morning I went down for breakfast and that welcoming smile was my server. His name is Eugene. While I sat by myself, Eugene made me feel comfortable. His professionalism, respect and conversation made me feel like I was talking to an old friend. I observed him with other patrons as well and he gave them the same respect and courtesy. Thank you Eugene. I also had the pleasure of meeting Kenya, she was also welcoming.

5 /5 Dominic Pengjad: The hotel is quite dated, and the parking deck is very dirty and sketchy. The front desk service is excellent. I asked for a room with a capital view, and it was given to me. The view is beautiful, and the location is amazing. There is no in-room microwave, and breakfast is not included. Depending on the person working, the bars customer service can be hit or missed.

4 /5 Jennifer Beitzel: Rooms could use some work, yes. I’ve never had an issue with cleanliness though. It’s centrally located and staff is SUPER nice. From front desk to the van drivers. I travel a lot and my experience with many hotels is that I can’t get ahold of the front desk or vans take forever to show up to the airport. Not here, not even in a blizzard. I appreciate their hard work and friendliness.