5 /5 Diane McNierney: First off, I called to see if they were taking new patients. The receptionist said yes. I explained that I had broken my molar 10 days ago and my appointment by a chain dentist agency called and over booked and canceled me. I explained that I was leaving the country and asked if I could get a appointment soon. The receptionist, Mary I believe, placed me on hold for a second, then said, we will wait if you can come on down now. I was blown away ! I didn’t expect that, but was thrilled and had no time to panic since I’m terrified of the dentist ! Upon arrival I immediately felt calm which surprised me. I filled out my paperwork and was seated in the chair. I spoke to one of the assistants, and we quickly started chatting which calmed me even more. When Dr. Conrad came in and introduced himself, I immediately felt my heart rate slowing down. I thought To myself that this is the first time my anxiety didn’t make me sick. Kept saying wow what a gift Dr. Conrad has and his staff to be this kind and considerate to someone with extreme anxiety. From that point he explained exactly each move and made sure I was comfortable. I left so impressed, and actually made a appointment to return for more work. What a difference a day makes ! Over 50 years of carrying around such anxiety that it prevented me from regular visits. I want to thank you Dr. Conrad and your caring staff. Sounds silly but this was life changing !