5 /5 R S: My son went to the Pediatric Dentistry of Albany and his experience was amazing. The orthodontist doctor is a breath of fresh air, he always personalizes my sons visit by taking the time to connect with his. Our visit on Monday, March 26, 2025, was particularly awesome because his dental technician was Joshua, and he did an extraordinary job. He took the time to explain to my son what he was doing and why he was doing it before and during the act of applying my son’s bottom braces. This really put my son at ease. He took the time to explain a few things that would help my son care for braces and when I tell you it made all the difference it truly did. He explained it in a way that made my son not feel like the braces are taking over his life but that they are truly enhancing his life. My son googled the information he provided about applying the wax and did it himself without my assistance. Joshua, thank you for your professionalism, carefulness (connecting with my son and know the right thing to say – that is characteristic that is not taught it comes from within) and thoughtfulness!!!