5 /5 Robb Novotny: We have the hospital 5 Stars before our labor and delivery journey, but the L&D staff went so far above and beyond that they set the new standard for what 5 Star Care should be.
The staff is super caring, they all love what they do and it shows. They have a robust staff with top tier knowledge and such a wonderful way to deliver that information.
For the Labor and Delivery side, we got super lucky and Lillian, the Midwife, walked in at 7am and my wife started pushing. They let me be a full participant and coach and help as much as possible. They are such an efficient machine for delivery and still showed a lot of care. My wife ended up having to push for 3 hours, and the staff was always upbeat for her, reminding her that her body is capable and made to do this.
In recovery, my goodness. We felt like we were at one of the highest end care facilities that you can go to. The whole community of nurses and experts... I cannot say enough. My wife felt heard, cared for, respected, got all her questions answered. The staff showed up and showed up huge!
We didnt know how good we would have it when we decided to deliver at South Shore, it is the blessing of a lifetime and it went better than any expectation we had set.