The Lobdell Center for Mental Health & Wellness at Lakeview - Oswego (NY)

5 /5 Abby Cataldo: My husband was a patient at this facility in March 2024 and I could not be more grateful for the staff here. He was treated with utmost respect and kindness. Their facility was clean and well maintained. The specialists kept me in the loop for treatment and encouraged me to visit and call during his time as an onsite patient. He had a positive experience there during a really hard time in our lives. Especially during this time in American healthcare when places like this are often in need of more staff and more support, they did an incredible job providing safety and help when we needed it. These are good people and their kindness was unmatched. I remain eternally grateful for their attentions paid to the person I care about most in the world- and for their inclusion of myself.

5 /5 L. L.: The only major complaint I have is the phone situation. Getting someone to answer the phones at the downstairs outpatient mental health therapy area is impossible most days and it’s only becoming worse. Why is that? Perhaps there are too few people whose job it is to answer phones? I think that there is a need for more staff downstairs in the outpatient mental health area to answer the phones. I suggest you hire more staff solely dedicated to answering the phones and dealing with the questions and needs of those calling. Also, I suggest that the entire downstairs and upstairs of this mental health center needs some fresh, brighter, or more natural nature themed color paint or wallpaper—to create a more welcoming and comfortable environment especially for the inpatients upstairs. Having had a family member who in the past was an inpatient at this mental health center, Ive made some observations about the actual facility; The visiting rooms for inpatients remind me of a tiny police interrogation rooms just like something you’d see on tv— very sterile environment not the most conducive atmosphere for mental health patients. It does not have a positive feeling. The walls, furniture are all drabber than drab. But, the Mental health therapists and nurses and the medication providers are always very positive in the downstairs outpatient area—the ones I’ve talked to are excellent professionals. At least this is what I have seen and personally experienced on regular therapy main floor.

5 /5 Katelyn Rey: This is the third time Ive been there and the staff were all amazing this time, I got all my meds too, everything was great. one of the nurse techs, Megan, was the best. she helped me the most. She was amazing, I hope she does well in life. She deserves the world and more. If I couldve I wouldve tried my hardest to make her as a friend outside of the ward. food was alright