5 /5 Paul Figgiani: 2002 325Ci, 58,500 original miles. AC system was inconsistent. Cool air transitioning to warm after a few minutes. My long time mechanic retired. I decided (for the first time) to take a ride over to Verrazano MotorWorks and set up a diagnostic appointment. Five min. into the ride my car overheated. I called in and spoke with Luigi and John asking if it would be ok to have my car towed in. Both guys were friendly and very helpful. They responsibly received the car without my presence. By the end of the day John and Luigi provided a detailed diagnostic report and required fee. I instructed the guys to move forward with the repairs. This occurred mid-afternoon on a Friday. The car was ready on Monday and everything turned out great. Luigi was knowledgeable, friendly, and accommodating. Great place and nice people. Im very satisfied and happy Ive found a new shop to take my car for future service.