List 30 Doctor of Medicine (MD) near Amarillo, TX (part 2)

Gloria Perez I saw Courtni, NP and her nurse, Samantha. Both ladies were very knowledgeable and took time to make sure I understood everything we discussed. I was very pleased with my visit and definitely recommend these ladies to other patients. The receptionist was not as pleasant. She was very short and not once looked me in the eye. It seemed her only concern was taking my payment. When I asked for a note for work she acted as if it was a bother for her to print it & stamp the Drs signature - which took less than a minute to do.

Mark Darnall The staff up front welcomed me with smiles and were so kind and helpful. Once they called me back to the exam room everything was smooth, they were very courteous . Definitely a great experience. Thank you .

Rick Franks This place is terrible. Took my granddaughter who was having stomach cramps all night. They did the usual blood pressure, weight, height and oxygen. Then they did a urine sample. The Dr. Courtney came in and listen to her stomach did a xray and sent her home telling her NOTHING. I called 3 hrs. Later and they said xray was good come back for a ultra sound. Guess what hell no. They had there chance and did NOTHING except charge me several hundred dollors.

Elizabeth Byard I made an online appointment and the checkin went smoothly and very fast because I also filled out all the online paperwork and uploaded my insurance and id. Within only a few minutes of checkin I was called back, was seen by a nurse immediately and was tested for COVID and Strep. As soon as my results were complete, Courtni came in with my results and discussed treatment options. I got a steroid shot and was on my way. I was out 40 minutes after walking in the door! Excellent service, everyone was very nice and professional, and it was very fast.

Bella Paslay I went in feeling about a crappy as a person can feel. The nurse Ashley was a ray of sunshine, sweet, and caring. Dr Andrus saw how bad i was shaking and brought me a blanket. (This is my come to place and she was the first). On line check in kept me from having to sit there for hours so I could go home to bed. They elevated the experience for sure. Next day and Im already about 50% better.

Brenda Mullins Only problem Im having is I am leaving messages in my portal the doctors never read messages in the portal. I called and left a message yesterday as instructed never received a callback. I was told by Dr. Slatin if the antibiotic didnt work he would prescribe another one. I will wait til my appointment January 6 and take care of it then.

Alberto Bernal Dr. Sean Daniel Anderson is a Great primary Dr. That listens to his patient and takes note of "in my case" disabilities one has. In all he is kind and considerate M.D.. Being my first time with the Physician Group of Amarillo Im impressed with his personality. 5⭐️

J. C. This doctors office is prejudiced, they refused me help because I had market place health insurance for low income people. I was sad and disappointed, and felt discriminated against. This is not my doctor’s office anymore. I was happy I had Dr. Anderson until then.

Destiny Bonar Im incredibly disappointed with NW Physicians Group. I was so excited to finally find a doctor for my kids who accepted medicaid. Two of my kids are double covered, and one only medicaid, and I called and confirmed that all the insurance would be accepted, and I was told it was. They sent me new patient forms, that I filled out and sent back, and I called the insurance and updated their PCP, just like they had asked me to, only to be called a week before their appointment and be told "sorry, we cant accept you, we arent accepting new medicaid patients as of this week." I put a ton of time and effort for absolutely nothing. Then they called me again the next day and told me the same thing, because no one updated in their records that they had already called me and cancelled the appointment. I understand not taking new patients, but cancelling appointments after all the paper work has been done, and insurance has been switched, is very unprofessional. Now I have to start at square one, and change their PCP with the insurance again. Im less than impressed.

Wendy Gaytan Staff is always great and friendly.. Dr Anderson is awesome and always ready to help u n get u what u need to get better

Sarah Garcia Our first time here and the staff were incredible! Kind, explained everything very well, and everyone brought a smile. This is the kind of healthcare you hope for. Thank you for wonderful care you provided my family!

Abby Medina The provider and front staff was so great! However, taking 2 hours to be seen is NOT ideal when I had a scheduled appointment. We have visited this office many times and it has never been this ridiculous of a wait.

Dona Kreutzer I had an appointment at 10Am, checked in and the app said 1 other person was there and their appointment was for 10:20. After waiting for about 30 minutes they took this other person back, and another 20 minutes later they called me back. After vitals and what not I waited again. I could hear the NP doing notes for this other person then I could hear the nurse giving him a brief description of why I was there. Finally he came into my room and started asking the same questions and he kept getting mixed up with what I was telling him. Finally we came to a conclusion as what to do. Then I had to wait another 10 minutes or so for someone to come in a give me a shot, during this wait I could hear the NP doing notes on me and was still getting the information wrong! He came back in to clarify, and while waiting he continued to talk into something my visit notes. Obviously when there a just a few people in the waiting room it’s not hard to figure out who he’s talking about, I didn’t like that at all. If it wasn’t for my insurance I wouldn’t be back to this place.

Teena G Great place! When I got there, there was no wait. The longest wait was for the receptionist to check on insurance. The staff was all great! They were very friendly. They knew Id probably need an xray and placed me close to the xray room. The xray tech was very gentle when positioning me. It turns out that I broke my foot. The NP did a great job bandaging it up, explaining things to me, and answering questions. They encouraged me to call back with any questions, and they made me an appt with an orthopedic doctor. I would recommend to anyone!

Autumn Stewart I started out taking my son to BSA Xpress Care on Georgia today and was told I had to pay a very large portion of my deductible up front plus all tests done would have to be paid in full before I left! I came to Northwest Urgent Care as my second choice. I shouldve made it my FIRST choice! All the staff were super friendly. I didnt have to pay anything up front, in order to be seen. The wait time was extremely reasonable for how busy they were. I will be choosing this place in the future over any other.

Cynthia Atkinson My sister died there of bad medical assistance. I would never put anyone in this place ever again. BSA Hospital should have kept her and took responsibility for an operation that went bad and as a result, killed our sweet Laurie Adcock! Its just not right for anyone to get away Scott free!!!

Millie Davis Reflecting on our “stay” it was positive. Some people are made for this and it’s more than a job. My mother received excellent care, from the physicians to the housekeeping staff. Ruby and Troy made magnificent impressions. They are LEADERS in the field due to their attitudes, integrity, patience, and knowledge. Both were professional, kind, and personable. True angels! Also, the food was delicious. My mom was sick and couldn’t eat for some time, when she was finally able, and was very thankful to have healthy, yet tasteful options. Thank you for taking care of her and working together to get her healthy and back home ♥️

Tangi Hernandez I went in scared for my husband. And now I know for sure God sent us here. The whole staff, including the CEO, have treated us like family. Not just another patient and family. I thank God for KPC Promise.

Armando Cano The facility and the entire staff were excellent. The food was great. Everyone was so nice. I felt so special being there. I recommend this place to anyone.

BC Newkirk Nice facilities, clean and well kept with caring people when you need them most.

Emilio Porras Called to make an appointment here, the person answering had an attitude literally hung up the phone no thank you bye anything. If that’s the way my 1st appointment is gonna start I rather not deal with it. 2 stars just cause I don’t know anything about the physicians

Carrie Archer Keep getting phone calls that I owe for a no show appointment. Problem is, I haven’t lived in amarillo for 11 years and did not make an appointment to see a dr there. Never even visited this clinic when we lived in Amarillo!

Wesley Luginbyhl Family member went in for a only a "wellness", but everything was pushed as an upsell to increase the cost of the visit. Family member was not listened to and tons of extra labs were ordered without clear explanation, costing way more than previous years. They will not review labs unless you come in for a second visit (another money grab). Had been going here for years and had liked it, but we are done. Keep your guard up.

Linda Schwab Dr. Derrell DeLoach is the best primary care physician you could ever have in life!! He is so dedicated, hard-working, knowledgeable, kind, compassionate, and genuinely caring about his patients!! What a blessing it is to have a doctor who goes above and beyond to treat medical conditions with heartfelt concern and true expertise!! Thank you a million for everything you have done for Mommy and my medical needs through the years!! God bless you always!!

Jill Ten So frustrated! We had an appointment today, June 30th at 1:30. My mom needs help getting to her appointments. I have to leave work to take her. When we arrived, they claimed our appointment was yesterday. No way! I always put the appointments in my phone when they schedule and my mom keeps the card. They said they couldn’t work us in because Dr. Nickens was too busy and would have to reschedule us for next week. She really likes Dr. Nickens but this is unbelievably frustrating-a waste of time and gas and will have to miss another day of work. Here is a picture of the appointment card. Today was her appointment and we were sent away.

ABEL PEREZ I am a seizure patient who just recently experienced my 7 seizure in this hospital over a couple years and have always been taken care of. But not today. No one wanted to get me the pain medication for this extreme pain of a seizure. Instead, they gave me beefed up Tylenol and it didn’t even touch the pain. Finally, as I’m laying in bed, a rude black lady walked in the room and demanded I pay before I left. She was incredibly rude and could give zero empathy about my condition. I wish I wasn’t stuck at this hospital because of insurance.

William Weatherholt I was cared for by Emma. She was very attentive and listened to my concerns. She took the time to build a strong comfortable brace for me. When I needed it adjusted she was very supportive and accommodating. Great job.

Toni Carrier My experience at my FNP Jennifer Carreon, with J.O. Wyatt clinic , was very professional and shes great at her job. I have no complaints what so ever.

crystol woodfin Amazing staff, especially Kevin who not only got my iv with one stick which is a feat in itself, the way he helped me remain amazing calm and was efficient and professional as while administering a contrast ct scan; from which I had a horrible experience with just a few days before was amazing. He return to me my peace with having procedures like this done and reminded me how overlooked and under appreciated this type of personal can be. He had a great personality professional and efficient. Good not give enough stars. Thank you Thank you.

Crystal Plasencio I checked in January 14, 2025 I didn’t get the name of the doctor on duty that evening unfortunately. I am mostly distraught about the brief encounter I had with him. Took my infant in only because I got referred by another doctor, they felt like since they had a pediatric unit that it would be the best for my baby. Once I met the ER doctor on site I asked him a question about what could be going on with my baby he was quick to respond with a condescending tone and response. He showed no concern for my situation they paid little attention to us as well. He seemed very annoyed unhappy and bothered. I regret ever walking into north west hospital. I have great insurance that allows me to go anywhere in this town. So if I’m paying him why so disrespectful? Why treat paying patients like they are beneath you? To top off the situation he never made it back to our room after waiting several hours with a small infant to update us on anything. But he did have time to hang around the halls visiting with his coworkers. I hate this hospital and the way they have treated me anytime I have ever had to check in with them. They are disgusting filthy unprofessional place. It smelled terrible inside from the moment you walk in. Once they tried to take vitals all of there equipment was broken.

michael H The Thomas E. Creek VA Medical Center is a high quality medical center for our veterans. There is plenty of parking and easy to access the various buildings. The staff was very friendly and helpful. The quality of service was great.

Matthew Tate 09/22/22 - Had an appointment with the pulmonary clinic today. As with every time Ive come to this VA hospital for care, I received nothing but the best care ever. The attitude of the staff - from the providers, to the support staff, from housekeeping to the people behind the grill in the canteen - has been positive, caring, and helpful. The love and compassion veterans get here is simply amazing, and it all starts at the top. VERDICT: ABSOLUTELY THE BEST CARE AND PEOPLE ANYWHERE. I WISH I COULD VOTE 10 STARS!

Hannah Bandy I am a veteran and I worked at the Va and was verbally and physically harassed and the gentleman got away with it. If you were a female and did something wrong you were written up but if you were a male and did something wrong you were not. I turned my claim in but nothing happened to the gentleman. I am not happy and still not. Something needs to be done. I am posting this under my daughters profile. It is shameful how I was treated and they should be held accountable for their actions. If I could I would give them a negative score because of this because it was not fair how I was treated by anyone especially the chief of housekeeping Kathy O’Dell

Brushy Creek Amarillo VA clinic is outstanding. Their health care has been superb.

Robert Webb All my experiences at this VA have been positive. Great hospital and great staff.

William Eddington On Monday 9/11/2023 at 14:30 I had a very poor experience that lasted till 17:45. I’ve been having an ongoing problem with my feet with chronic pain and swelling. I’ve been working as a home caregiver for several weeks. My father is in home hospice and I’ve been unemployed for months due to my illness or injury. It took forever to get an appointment for many, many weeks. I also had come down with the Flu over the weekend from other family members and no one even took a chest x-Ray, nor did they listen to my chest, or prescribe me anything for the Flu. They never even examined my feet by having me remove my shoes or socks either. Beware to not ever fill anything out about anxiety or depression, because they will try to open Pandora’s box and make this appointment completely about mental health. It really never felt like they did a real examination. They did weigh me, and take my blood pressure, and temperature and that was pretty much the extent of the examination. What a horrible experience.

C M They say their there to help you but not true, like if they cant find out whats wrong after giving you different medications . Then when you call back to know your test results or your follow up with the Doctor. No one will call you back. Leaving a message with a nurse, or if you call to speak with the director she will not call you back either. So what does that tell you they dont care about you. For sure no communication and the clinic talks about helping the community .

Denna Lopez Best place I’ve been to.They are so nice. Don’t judge you for not having insurance. I was real was sick when I went over there the first time . They got me a doctor got on some medication and they found out I had to have surgery. No one wanted to help me cause of the no insurance situation. Hospital would tell no we can’t help until you find help. Went back to Heal the City and told them that everyone is telling me that my husband makes too much money and need to find help.Heal the City got me some help to get my surgery. Now I’m feeling better! Thank you Heal the City! Thank you for all your time and effort . I hate to go over there and see people disrespect them . This is a free clinic people!!! They will get you help. Just be patient. Don’t disrespect them they are lovely people.

Brandi I am absolutely so grateful for Heal the City! So many classes..awesome staff! Exceptional health care!

Shay Hand The ER staff is phenomenal. I have not a single bad thing to say about them. However, Shirley on the 3rd floor is a terror to all of her staff if they don’t kiss her rings. Losing great employees, because of her napoleon complex; truly embarrassing. Firing nurses and techs, that actually do great work, go above and beyond for patients and other staff members, and care about their patients and families; is absolutely going to be detrimental to this hospital. Maybe reprimand your employees that are lazy, and refuse to help patients and coworkers. My family and I will now be using a different hospital, because how the “management”, treats the staff. Titles are nothing if you can’t treat your own coworkers with respect and dignity.

Leta Piedra I gave birth to my son on 12/13/2024, and I received the BEST care at BSA. - The best part of my stay was my nurse Shay (shae?) Smith! She made sure I wasn’t in pain, she had the anesthesiologist redo my epidural when the first one wasn’t working, she came in and had me switch positions consistently which made for a quick and painless labor! I pushed for about 20 - 30 minutes to get to crowning, and Shay (Shae) was so supportive the whole time! and I would not have had such an amazing experience without her! I would love to send her a gift soon, so if you see this nurse Shay (Shae), expect a reward soon for all the hard work and amazing care you provide !! Thank you so much BSA for giving me the best nurse in the L&D dept! -Before anyone says “that’s just how nurses are supposed to do their jobs”, I had MANY nurses during my stay, most were very nice and attentive but some barely checked on me. Shay/Shae made me feel comfortable and like she truly cared! She was made for this line of work!

alem Gebrehiwot I delivered my baby girl on 02/26/2025 and during my hospital staying in had a wonderful experience with excellent services and staff members. I highly appreciate for hospitality. I would like to recognize that Dr Freeman, Nurse, Anniah, karina, Rachel, Karina, tech,Michael, and Becky, dietary Karina, receptionist 3rd floor. Thank you for giving me and my baby best Care! BSA best of 2025.

Dave Miller I was treated absolutely like Gold by all the staff at BSA hospital. Having an open heart surgery is a huge thing and I had the support of my medical team from day 1. My surgeon, doctors, nurses, therapists, technicians, imaging, dietary..... even house keeping were and are amazing people. I love them all with absolutely sincerity. Thank you BSA for fixing a situation that could have been far worse for me. I love you all. My family thanks you as well!

Claire Sadler The staff of BSA was caring and respectful. During my stay I was comfortable and calm because the staff-nurses, doctors, cafeteria employees, and everyone did their job. This made my surgery a less stressful event. Thank you. Claire Sadler

Alexandra Gonzales I want to start by saying Dr. Stroud is amazing and his nurses are so kind and friendly. Do not walk into this office and expect to not pay your copay because they will embarrass you and refuse service. Here is some background- on 8/20 I paid $1550, this HALF of the bill that must be paid up front for my 9 month old daughter to get tubes put in her ears. She gets her tubes put in on 8/26- everything is great! Today, we go in for a follow up and I was told we have a $50 copay- I hand her my credit card and she proceeds to tell me they cant accept my card. I said "can you please bill me?" she proceeded to tell me "you have to pay today in order to be seen, can I use the card on file?" I explain I am a little short on cash after paying the $1550, can we please use my credit card, not the debit card on file? She then tells me "I can call billing but I doubt they will allow us to bill it" she picks up the phone and tells the lady in charge of billing "This has never happened before but the lady I am helping does not want to pay". I never said anything about not wanting to pay. She completely embarrasses me in front of about 8 people in the waiting room. The billing lady comes out and helps process my credit card payment and we can be seen. We finish with our appointment and when we are checking out they tell me they will be refunding my $50 payment because there is no copay on follow up appointments.

Bridgett Thomas Dr. Stroud was great. He answered my questions and didnt make me feel like my concerns were not anything to listen about. He listened, and he explained what could or could not be the problem. If you are in need of an Ear Nose and Throat specialist, I would definitely recommend Dr. Stroud.

Ami McGlothlin Dr. Fichandler and Leah Warren are absolutely amazing. The staff and facility here are wonderful!

Susie Fultz I was unable to get an appointment at this practice. Maybe because Im on Medicare. Last Dec. when I visited my sleep apnea doctor, she thought I would be a good candidate for the new Inspire treatment and recommended this office. They said I was not ready for Inspire but gave me no reason.This spring I have had several issues with my ears and sinuses and tried again to get an appointment. They asked for a referral but then said they never received it. I had my doctor resend it, and then they denied it. They provided no reason for the denial. After reading some other reviews, I am thankful they did not accept me. I will look elsewhere for my care.

Logan This place does not treat you well. They definitely care more about your money than your health. It is very apparent by their billing policies.

Jordan Guerra-Davis The staff here are very kind and welcoming. I never feel judged or like they think Im being dramatic. They always explain my options, take their time with me, and I dont feel rushed. Youre never in the waiting room long, but sometimes you have to wait a while to see the doctor once in the patient room, but thats most places and its because they dont rush when theyre with their patients. Sometimes youre in and out in a jiffy. Just depends on the day and season.

Chrystal Garza Doctor Lowry is the type of doctor that does not care to listen to his patience when it comes to their pain. In the middle of my last injections I told him it hurt and was getting worse yet he only addressed me to say stay still dont move.. As he continued to give them to me. Then for my second "trial blocker" shots I was crying my eyes out during and kept telling him it hurts so bad as the only " sedation" he gave me was the same exact amount as the last time which was like nothing it literally felt as if they only wiped my back with an alcohol pad to clean it and then proceeded to give me the shots in total I was given 12. I proceeded to cry is I went in with a pain level of 6 play came out with the pain level up 12. I continue to cry and was told he would come back and talk to me but he never did. So am I ride home to Lubbock all I could do was cry and then force myself to sleep just to subside the pain a bit. Was not even given any type of pain medicine to go home with. 10 out of 100 would not recommend this doctor for any shots on anyones back.

TexasTammy The staff here are all so sweet and pleasant! David is always so thorough. He genuinely cares about each of his patients. He always makes me feel like I’m in the best hands where my pain management is concerned. I recommend APC for anyone needing long term treatment.

Gabe SF First visit today. All the nurses and person upfront were very nice and pleasant towards me. Started out feeling good about the visit. Then the doctor came in and things went south fast. Very rude uncaring demeanor and condescending nodding of the head. No hand shake or smiles. It obvious he did not read or go over my 16 pages I was told to complete before the visit. Just started off with bad bedside manors. It was sales sales sales for the Spinal Cord Stimulator after I said I was not interested in it...even sent in a "closer" to wrap the deal up after he left. This was my opinion on what was happening. I probably would have been more open to the procedure if he would have demonstrated some compassion. I am 100% rated disabled veteran...I have to use my private Healthcare because VA has canceled my appointments 3 times and I have been trying to get in for 6 months with them. Also the VA doesnt believe in pain management....so dont know what to do. Disgusted with VA and these folks. Stuck no where to go for help.

Patti Mclaughlin Dr Bannister is an excellent surgeon. Just had back surgery and everything was wonderful. Amazing not to hurt anymore! And his staff is the best . Always there to help.

Jules taylor Always great! I’m uninsured. Appt was at 930am. Wasn’t seen until 11 am. But I was not in an emergency sick situation. So if somebody else had more of an emergency, health care need I understand. Staff is always very friendly with me.

Assad Rahmani "I recently visited and had a fantastic experience! The staff were friendly, efficient, and professional. The facility was clean and well-maintained. I was seen promptly and received top-notch care The doctor took the time to explain my treatment options and answered all my questions. I highly recommend for anyone seeking convenient, quality healthcare. 5/5 stars!"

Lillian Wheeler Going to care today on grand..if your feeling bad it’s the best. They are prompt..which is important. They are thorough, and POLITE

Travis Smith Fast and courteous. They were very helpful and professional.

Karla Mullennix Very prompt, professional. & caring. Would highly recommend

S K Dr. Bradford is great. unfortunately his office help dont care and will demand better from you than they do themselves. they will do they best to inconvenience you and make it even hard to see him they will schedule you to see him when he is not available then make you wait months to see him and the office manager will refuse to call you back to correct the wrong they did to you and make it more inconvenient to you and try to make you pay for it i ask multiple times if I would be seen after a holiday and was told yes now Im being told I cant see him til 3 months after and Ill have to pay all cost even tho I have insurance Bradford is great the help is very wrong and they dont care about the patient I know nothing will be done if I didnt call they would of let me show up wait on them all day Im writing this in hopes Dr Bradford will make changes since he cares and his help does not Edit with in a few minutes of posting this the office manager called me with an attitude and didnt want to help.she just want to argue and not listen to what they did. Like Bradford wish he would get better help anyone one else would be fired from they job for treating people this way

Kayla Chambers Hands down the best experience I’ve ever had with a physician. You can truly see how deeply Dr. Bradford cares for his patients. He is the most thorough physician I’ve had the pleasure of seeing. He takes time with his patients instead of pushing you out in 10 mins. Looking forward to my next visit.

Sarah Brofft If i could leave 1000 stars i would! Dr. Bradford saw me as a new patient yesterday 06/22 and he is absolutely phenomenal i couldn’t say enough good words. he took the time to talk and understand my health history. he never made me feel rushed or as if i was a burden like my previous pcp! he made sure to walk me through my treatment plan and made sure i was comfortable in every aspect! i’m beyond happy with my decision on making him my primary care physician!

Leon The bad: Staff dont follow-up on calls, even when they say they will. Staff expect the patient to work with the pharmacy, not them. Staff will not get your meds or results to you in anything less than 3 weeks. Staff are completely disorganized, claim they didnt receive anything they specifically asked you to send them. The staff just flat out dont care about the patients and getting them what they need. The good: Dr. Ako Bradford is kind and understanding. He needs to realize his staff is failing his business, his image, and failing him in general.

Lee Harris Absolute worst front staff. Unprofessional and no follow-ups / communication. Spoke with the doctor about this and he was unaware at the time... Dont know if this was ever addressed. With all the issues we had with them not worth seeing a doctor that we believed in that seemed very knowledgeable. Total nightmare dealing with them including having appointments scheduled on days they were off (no apologies when we told them we came up there and they were gone), prescriptions not turned in, recommended to visit a surgeon in another city when we had plenty here, just an all around bad experience. From copays that were incorrect to a person we spoke with that barely spoke English and hard to understand.

Melissa Woodroffe Dr Errington accused me of trying to get out of the military. Turns out I have major neuropathy that he refused to even test for. I missed out on a decade of treatment because I was so traumatized by a doctor berating me the way he did. His kind of “care” is unforgivable.

Ashlee D. Absolutely amazing! I had consultations with 2 back surgeons here in Amarillo before making my decision to go with Dr. Errington. When I arrived for my initial consultation with the PA he was so organized and prepared for our meeting. The front office was pleasant and I actually felt welcomed in their office. Unlike my experience with my first surgeons consultation, Dr. Errington and his PA already had met before my consultation and together they made a plan of action for me, based on my MRI reading. I am 6 weeks post op surgery and I feel amazing! Everyone in this office has taken exceptional care of me, I am very thankful to have found them.

Deborah Niehaus Nathan Pillsbury was awesome!! He explained my issues in detail. He took his time and gave us opportunities to ask questions. I felt very respected and nothing I asked was or made me feel stupid. I left there with all my questions answered and and felt like my options were given to me in detail. Thank you Nathan!!

My Swan Please, do your research and choose your surgeon carefully. He’s not as great, as everyone makes him out to be. I was treated like a number, not a person.

Charles Stringer Truthfully Do yourself a favor and go somewhere else, this guy is a Not a Good Surgeon and has terrible bedside manners.

Larry Craig Dr.Kolze operated on me on Friday -10-2023. He made me feel that i could trust him and health wise i was save in his hands! God take care of him and his family as his coworkers! He and his people are a great asset the medical field and all the individuals of the world!

Vance Kells The least professional, most inept people I have ever seen. Called for an emergency situation from a surgery on Wednesday and was told that there was no one to consult with and we shouldn’t even have been able to get through on their line since it was Friday at noon. RUN AWAY FOLKS. The worst experience we have ever seen. This is the final straw with a terrible experience. Hippocratic oath…..ha!

Lori Thaxton Dr. Kirkendal is the best I had two hernias surgery with him robotic hes carrying and explains everything and does a good job. Ive had bad experience with past surgery before and I trust him and hes made it easier now to where I dont have that fear so much. How do you recommend him to do surgery.

Renee Loftin Dr. Kirkendal is amazing! He is so caring and tales the time to educate his patients. He not only took such good care of my husband but took the time with our family to educate and answer our questions and concerns. The drs on call responded immediately when we called after surgery.

Christy Womack Do not recommend doing business here. My surgeon did a wonderful job however the nursing staff was very rude. I needed them to sign a paper so I could return to work and that took a full week. They did not listen and they will not return phone calls.

Que Nguyen Dr. Nguyen takes his time with each patient and never rushes them. He listened to all we had to tell him and we never felt that we took too much of his time. He is an amazing doctor.

Neal Despite the complaints I have overheard from other patients, he is a good doctor. He really does take the time to listen and will make any plan adjustments accordingly. Each time I have been, I get back to see him fairly quickly. The appointment can honestly last a little as 10 minutes, in and out. The only downside is the doctor can be a little chatty but it’s really not that bad.

Landon Mullican He genuinely cares about u and your mental health. He is the best doctor around, he is very smart and cares to listen to you and your issues and help.

M M My experience with VA Amarillo has been deeply troubling and profoundly damaging. I have faced multiple unauthorized disclosures of sensitive medical information, including records related to PTSD ***, which are extremely personal and sensitive. These breaches have caused severe emotional distress, significantly worsening my mental health symptoms. Despite VA employees being required to undergo annual HIPAA training to safeguard veterans’ information, these violations occurred multiple times and were reported directly by me to the Privacy Officer—not by the employees who were aware of these misconduct incidents. One particularly egregious breach involved my sensitive information being shared without any justification. Yet, accountability and proper safeguards remain glaringly absent. As a disabled veteran, I rely on the VA for care and trust that my personal information will be treated with the highest level of confidentiality and respect. These violations have shattered that trust, leaving me retraumatized, often crying and shaking for hours daily. I urge VA Amarillo to take immediate action to address these issues, implement stricter privacy protocols, and hold those responsible accountable. No veteran should ever have to endure this level of negligence and gross misconduct. I no longer feel safe at this VA facility and fear additional harm if these issues are not urgently addressed.

Fred Cox This is a review for the Barber Shop on the 2nd floor of the VA. I have gone there off and on for quite a few years, only because my wife cuts my hair at home. It has become difficult for her, so I have started going here for a haircut regularly. It is a top-notch barber shop with an excellent reputation for good haircuts. I would highly recommend this Barber Shop to any veteran while they are at the VA, or doesnt mind getting out to go to the VA. Give her a try!

Matthew Tate 03/25/22 - As an honorably discharged disabled veteran, I have been to quite a few VA health care centers in the past 31 years. Most have not impressed me, and some have been outright horrible. Not the VA Medical Center in Amarillo. It is - by FAR! - the best medical and personal care I have ever received. From the providers (Team Courages Ms. Nichols and crew), to Assistants and Techs, to Support services (Lynda Mitchell), to the people in Housekeeping and Maintenance - even the people cooking and working in the canteen - EVERYONE has been so kind, loving, supportive, and professional! Such a positive atmosphere starts at the top, and the quality of care here humbles me and makes me grateful to have had the privilege of serving in our United States armed forces. VERDICT: ABSOLUTELY THE BEST CARE AND PEOPLE ANYWHERE. I WISH I COULD VOTE 10 STARS!

Austin Johnson This is strictly because of the mental health department. I have a job that pulls me in a million different directions at all times, and because I missed an appointment, they decided they were going to stop providing me with my mental health medication. Very disappointing, never had this problem with the previous staff. The medication I’m on is an SSRI and if it is stopped being taken abruptly, it can cause serious mental health issues, yet they do not care. Highly recommend if you have outside insurance to just pay for medical care, because they will put your life at risk for not doing what they tell you to do. It’s a very tyrant leadership at the moment.

Matt Hew I recently visited the Amarillo VA Medical Center for cardiology care, and I couldnt be more impressed with the level of service and care I received. The cardiology team at the Amarillo VA demonstrated exceptional expertise and dedication throughout my visit. From the initial consultation to the diagnostic tests and follow-up care, the cardiology staff at the Amarillo VA were thorough, attentive, and compassionate. They took the time to listen to my concerns, explain the treatment options, and ensure that I received the best possible care. The facilities at the Amarillo VA Medical Center were modern, well-maintained, and equipped with state-of-the-art technology for cardiology procedures. The staffs professionalism and commitment to patient well-being were evident at every step of my journey. I am grateful for the outstanding cardiology care I received at the Amarillo VA Medical Center. They exceeded my expectations and provided me with peace of mind knowing that I was in capable hands. I highly recommend their cardiology services to anyone in need of cardiac care.

Mashell Velazquez Jennifer Carreon is one of a kind. She is the most kindest helpful person. Deann in reimbursement goes above and beyond to help everyone. Without her I would be so screwed with my Ozempic. Now Tammy in the area of referrals is a real joke. Hateful and takes months to get you a referral. Very uncalled for. Merideth in the pharmacy is the best. She also does whatever she can to help. Dr. Carreon is a true blessing to me. Whoever is lucky enough to have her as a provider will be blessed. This place has been my lifesaver. Oh and PT guys are also top notch!

Cynthia Mills Have a hard time with case workers my information is the same but they are rude and uncaring pushed my buttons, lie and manipulate case when I speak up about how hard they try to make getting approved difficult. Try to talk to me like Im stupid, one case worker tried to cause problems with a couple that had nothing to do with getting approved. Phone answering better, But overall most are friendly.

Melody Black This place is a joke. Since two months ago, Medicaide has made seven requests for a Medical Necessity Waiver and I have made four. They have ignored all of these requests, and in doing so, have cost me some of my benefits. Dr. Carizzo must be aware and seems like he couldn’t care less about his patients. Clinics like this are meant to care for and treat their patients, not add stress to their lives. I have been a patient of his for four years and have never seen him in person. It seems like these practices might be illegal, and I am looking deeper into the matter.

Cheryl McWhorter I have been welcomed warmly. I felt I was heard and cared about on top of the care I received. Dr. Austin has been great!

Caroline Clark-Bartlett Once you are approved for their Indigent Care program then the level of compassion and care is amazing: depending on the doctor youre paired with. The -2 stars is given because the approval process is arcane and the staff member who seems they handle both reception and the approvals is very rude at times. I didnt appreciate being made to feel ashamed to be even applying for indigent care.

Sarafina Johnson Brought my daughter in to be seen as shes been sick for several days. The front desk seemed less than ecstatic to be helping me, which is fine they were cordial and got me through. Everything was fine until I was trying to explain where my daughters rx needed to be sent. The PA Vickie would not let me talk. She kept cutting me off and put her hand up in face when I was trying to speak. I finally just asked her to send it electronically to a second choice pharmacy and she kept pressing the issue. After telling her several times to forget my original request. She clearly didnt understand. How could she when she wouldnt let me speak! She finally apologized about my insurance as she was walking away, which was never mentioned or even what I was asking about. Im completely baffled as to how she thought her behavior was even remotely appropriate.

Hannah Drew The receptionist was incredibly rude and made fun of the Patient Who accidentally dropped a card in front of her. Later, the physician repeatedly told the patient that there was nothing wrong with them and it was just their jaw problem when they had an ear infection where they couldn’t hear anything and it was very painful and she was throwing up consecutively but it’s a job problem? The patient was constantly belittled. And told you don’t need to be here you don’t need an emergency room. They did nothing to help. They only made the patient’s feelings worse and did not relieve any symptoms. Just because a patient is a woman does not mean she doesn’t know what’s happening with her body, Or that she’s pregnant on her period or anything else y’all want to say they do. If a woman comes in with a problem, she has a problem. She knows what her body wants and needs. You are not her.

Susan Miller I usually don’t post ratings on here, but my goodness! This place is terrible!! The wait was extremely long, others that came in after me were seen before me. The PA told me she would prescribe a certain antibiotic, I clarified it before leaving, and she called in something completely different!! I had NO help from these people. All I got was “ Do you have an appointment with your primary doctor ?” I do, but not the point! I paid $110 bucks for nothing! The PA was too busy to fix her mistake. Please don’t waste your time or money here.

Weldon Wiley Don’t see the Physician Assistant Vickie. She’s very rude!!! I have been going there for eight years, always had great service. Whenever I went in today, PA Vickie Was in a bad mood whenever she walked into the Examination room, like she did not want to be there in the first place. Then she started be writing me, and treating me like a child. I recommend finding a different place to go, I truly think she hates men!

K Memor Went in early this morning and waited forever. They were less than helpful . They really dont listen to your concerns at all. Also, upon entering the room you could tell the paper lining of the bed was dirty like the whole room

Snake Eyes Customs I have a wonderful doctor who takes time to listen to me and ask me questions and also takes time to make sure to answer any questions I have. Marlena Austin is a very good doctor.

diana marshall Ive been going to J.o Wayatt for years my doctor is Dr Carrizo. I wouldnt change doctors for nothing hes kind he listens hes just an overall good doctor for me and I have no complaints the staff is nice to me. So personally the staff was always been nice to me I was reading the reviews about them being rude well I mean everybody has a bad day everybody when you go in there you probably dont feel good or youre tired or youre hurting or something so youre right a review of how rude one lady was well no theyre good there give them a chance theyre trying to do things better my name is Debora.

Jessica Hackley If I could give this "Doctors office" no stars I would. My reasons for this review as well as the others I intend to write following this one, are both personal and because no one should ever have to go through the torture I did. For 2 years, I was just brushed off, called non compliant and literally left to die. Had I taken Dr. Griffins advice and listened when I was told "theres nothing more we can do" I would be dead before 09/2022. Numerous visits, for the same urgent and serious complaint. Every visit was the same, I was accused of exaggerating my symptoms (even though my blood work showed 100% proof), that my symptoms were in my head and that because my neurologist did not agree with their hormonal "treatment" plan I was dismissed as a patient. Had ANY of these doctors/residents/people had any care or empathy at all, my now inoperable stage 3 cervical cancer, would and could have been treated with a hysterectomy. However, because I would cry, ask questions and because my symptoms were "a little extreme sounding" I wasnt treated as a patient/person or even a human being. I went to Lubbock as my last resort and saw a doctor with the exact qualifications and title as Dr. Griffin and his residents and this Dr in Lubbock was able to do the exam that "couldnt be done" in Amarillo due to a tilted uterus that caused me extreme pain when attempted by Dr. Griffins residents but they didnt take the time to listen to me so they just assumed that I was being non compliant. I debated writing these reviews for several reasons some more obvious than others. However, my time now is limited, and this is an ongoing and escalating issue for Amarillo and their medical care. Legal counsel was of no help, calling the highest on command did nothing either so Ive literally got nothing to lose now so Im going to spread this as much as I can. So if this review and its following reviews are Google approved, MAYBE, I pray, I am the last to ever have to go through what I did.

Luffy D. Monkey Cant beat getting free prescriptions and health care if you qualify. Comes at its own price though of course, it can be very difficult to keep up with all of the appointments they make for you, especially in the beginning. There just trying to get you seen by a whole slew of different Dr.s to make sure clients are all around healthy. But I felt like majority of my appointments were unnecessary and take up a very large amount of time. Though all worth it in the end overall and everything is in your best interest. Great Dr.s and staff. The services here are a life saver.

Cody Pulley Yes I am 59 years old and will soon be 60 yet my first experience with the district Clinic was when I was in my thirties and through the years I have had to rely on them to help me with medical issues. I have never ever had a negative experience with the district Clinic. The doctors have always been more than thorough and kind and professional. As well as all the staff from financial aid on up. When I first had to go to the district Clinic for my liver I did not know what was wrong with me and had been to three private doctors through the years that could not diagnose my problem. Yet the doctors at the clinic were so thorough that they found out what my liver problem was" and I was sick with a fatal Progressive liver disease. So I will always be grateful for the district Clinic and all they have done for me. I can understand why if youre not feeling good you may feel put out because you may have to wait longer than usual. However considering all I believe that the clinic deserves above and beyond 5 stars. And as good as the staff is to the patients I dont understand anybody getting on here and complaining on open social media. Today I went to the financial assistance and the staff was having a couple meetings in a back room and every single staff member that walk through the waiting room spoke to me in a kind way. And then the lady that was the receptionist and everyone that I dealt with in the back trying to get qualified was more than helpful friendly and polite. As a matter of fact I witnessed some other clients given the staff a hard time and watched how professional the staff handled the problems and remained courteous to the people that were complaining. Thank you guys so much for the way you treated me today. I only wish the rest of the world was as courteous and friendly as you all.

ANN WILSON Dr. Keelie Tucker is a totally awesome Gynecologist....very medically knowledgeable and professional, along with being kind, considerable & personable. She has great years of experience and is gentle while doing procedures. Her staff is amazing too---really like her nurse, Mackenzie. They are organized & the wait time is generally short. My 3 procedures today were scheduled one right after the other, so it was a big-time saver. I cannot say enough nice things about this doctor, her staff & office---highly recommend it!!!

Lex Graham Our experience with Women’s Healthcare Associates, particularly Dr. Jill Gulizia and Nurse Practitioner Jennifer Graham, has been nothing short of incredible. We delivered both of our sons under their care, and from the very beginning, we were met with exceptional kindness, warmth, and expertise. Dr. Gulizia and Jennifer provided top-tier medical care while also ensuring we felt informed and supported throughout the entire journey. Their ability to explain everything clearly and compassionately made all the difference, easing any worries we had along the way. As a father, I was especially impressed by how much information and guidance they provided to me as well. They made sure I felt involved and prepared, giving me the confidence to support my wife every step of the way. Their level of care went beyond just medical expertise—it was personal, thoughtful, and truly reassuring. We are beyond grateful for the outstanding care we received and would highly recommend Dr. Gulizia, Jennifer, and the entire team at Women’s Healthcare Associates to anyone looking for a provider who genuinely prioritizes their patients.

Kieli Christian Disappointed. That is the only word I can come up with to describe my experience. Tried to schedule an appointment but was met with little to no communication. I completely understand the fact of being busy and having multiple calls to answer but having gone to this facility for my past two pregnancies and having the same issues is ridiculous. Cannot get ahold of the person responsible for making the appointments, even if you do the call goes straight to voicemail and when you try to call back you are on hold or sent back to her voicemail. Ended up going to a different facility.

Hannah I read all of the reviews prior to my appointment today and, from todays visit, it felt like they addressed all of the customer service issues others had past problems with. I saw Dr. Bonds today as a new patient. The reviews about her amazing bedside manner were accurate. She was thorough in both exam and in information. I went to her for a consult on having a tubal because shes on a list of doctors who will do a tubal without forcing her opinions or views on you. She didnt ask questions and was supportive of my choice. She was, also, extremely understanding and sensitive to how anxious these appointments make me. I will be switching all of my OBGYN care over to Dr. Bonds for the foreseeable future. Even if front desk staff were rude today, which they were NOT, I would happily tolerate it just to see Dr. Bonds. I will update the review if there are any surprise bills as that seems to be a BIG issue there. My insurance covers preventative at 100% and copay is only $50. So, if I get anything outside of that, I will be calling to discuss with them. UPDATE 1 and decreasing my rating as a result: Be forewarned. if youre needing to schedule a surgery, they will scheduled it BEFORE ever checking with you and expect you to make it work. Then, they seem annoyed when you say it cant work and need to move it. They tried to schedule my surgery 2 days before Thanksgiving which means I would miss out on the holidays with my family. This is inconsiderate of the patient. Im sure some might be able to do it then, but 2 days before would mean I have to miss out on Thanksgiving altogether. I was told it has to do with NWTH and when works for them, but I still do not see how they cant get a list of dates from NW or even call the patient FIRST for possible dates then check with the hospital. I wouldve been more understanding if the person who called wasnt clearly annoyed with me saying 2 days before Thanksgiving wouldnt work for me. If she had called me first, I couldve given her an exact date that worked like I told her today and it wouldve avoided the clear annoyance. Update 2: Surgery went really well. Dr. Bonds did a great job, especially at making sure I understand the severity of the postop chest pain. That was surprisingly bad! Outside of normal postoperative soreness with a tubal, Ive had no issues. Im about 5 days postop and back to normal life just a bit slower. Im even back at the gym, just lifting less weight. Im a childless woman who has a familial history of ovarian cancer. Im in my 30s and dont want kids and never have. I decided to have my tubes removed to help reduce the risk of ovarian cancer. Dr. Bonds never questioned me or my motives for removing my sterility. If it werent for starting a new job, I wouldve had my surgery within just a few weeks of my appointment with her. Thankfully, they were able to adjust my surgery day and got it done right before my works closing for the holidays. So, Ive got almost 3 weeks to recover. Overall, Ive had a pretty good experience with WHA. Will provide a final update around my postoperative appointment and after when Id receive any surprise bills. Their insurance person told me I wouldnt owe anything for the surgery and my insurance EOBs support that. But Im waiting to see if I get any surprise bills. Post-op update: no surprise bills so far and Ive been cleared to go about life as normal. Honestly, I cant recommend Dr. Bonds enough. I did confirm she doesnt do any pain management where in office procedures, like IUD insertions, are concerned. But shes so supportive of her patients and the choices they make. Also, she seems quite knowledgeable about how a hx of SA impacts women. I will be referring my clients to her for that reason alone! I didnt interact much with office staff outside of checking in and getting surgery scheduled, but aside from my previous update, I had a phenomenal experience with Dr. Bonds and her staff. She gets 5 stars from me!

maymarsh V Dr. Bravo is very inquiring into whats going on with me to get the full picture. He discusses medicines Ive taken before to get the best medications for my symptoms. He is very cordial also. Very good doctor in my opinion!!!!

Chelsey Sáliva Always answers my questions, excellent at explaining. I couldn’t get in to see my obgyn for 2.5 weeks for something serious and he saw me the next day. He cares about his patients. One of the best primary care physicians I’ve had.

Jerihmy Dalton Wish I could do zero stars. Very little regard for patent’s well being. Will not refill vital prescriptions until you first come in and pay him for an office visit. As my Dr he knew the importance of my prescriptions and knew I worked out of town for 30-40 days at a time. Refused a refill for me until I came in first, knowing that would mean up to 40 days of missing important medications. Unethical in my opinion and poor bed side manner.

Tonya Salas He’s very good with his patients!! He’s been my PCP for more than 30 years!!

Rinda Rawlings I told him that I was allergic to all sulfa drugs but that I needed medication for my migraine headaches. He prescribed me Imitrex that has sulfa in it and the next thing I knew I was in the emergency room. When I called to tell them about this he stated that I only said I was allergic to sulfa eye drops. After talking to the pharmacist they didnt understand why he would prescribe that in the first place.

Robin Baker Dr. B was so amazing! I was pregnant and a new patient and he explained everything so clearly to me. Given the risky pregnancy, he covered all testing to ensure me and baby would be safe through delivery! All of the staff I interacted with was so helpful and friendly!

Phyllis Cash I don’t have a complaint about a doctor. But I’m upset because I had an appointment this morning to meet with new doctor. And needless to say I was told , nicely, by the front desk I had been rescheduled to August! Now this is the SECOND time I’ve been told a notification had been sent to my address, first time that my doctor was no longer employed there. Now I’ve been at this address for over 40 years and apparently this is the only place in the US that has a problem with mailing me.

Jasmine Barrera Worst doctors and staff Ive ever dealt with. Im pretty sure they discriminate based on age, if youre in youre not in youre 50s+ dont count on these doctors to help you or take you seriously. Had a loop recorder put in with multiple documented episodes almost daily just for the doctor to call and say "since youre not having episodes" the women who read the loop recorder straight off the screen say that its serious but when I step in the room with the doctor he says Im fine. If I wasnt fine I wouldnt be fainting multiple times a day but since Im in my 20s it doesnt matter to him.

Tristi Weston I really like Dr. Assadourian. He is firm/direct but kind in his bedside manner and he takes the time to really hear your concerns. He is thorough and takes you seriously. That is the personalities I prefer in my care teams. I saw Dr. Brabham several years prior and thought he was great as well but too much time has passed and I was considered a new patient again. I was greatly relieved when my new doctor took the time to fully hear my concerns this time, too. I see a lot of people complain about wait times but I truly think they do their very best to manage their schedules as best as possible.

Mike Phillips Dont be in a hurry, if you are having any pains you will die in the waiting room. They are never on time. Second visit. Dont be fooled by the response. They are so over booked you will spend hours waiting. Do not come here thinking you will be seen anywhere near your appointment time. They will be at least a hour behind. Good luck changing health insurance to avoid this place.

Bailey Ramos Would give no stars if I could..filled out required paperwork to be seen as a new patient for a primary care doctor. They denied me to be a patient when they received my previous records from my doctor in Oklahoma City on that I do not go to the doctor enough to warrant them seeing me as a patient. You would think that is a good thing.

JaNet Conde Trujillo If it were possible to give no stars at all, I would. I was compliant with their rather difficult new patient process. I filled out and returned every single piece of paper they requested (the majority of them while I recovered from major surgery). All I was looking for was a Primary Care Doctor I could call for a yearly physical exam and whenever I had a cold or wasnt feeling well. All of my other medical conditions were otherwise being taken care of by the proper specialists. I returned the completed New Patient Packet only to receive an email back telling me that "Upon further review we cannot accept you as a patient." I asked why, because I felt that I deserved a reason and simply got that "my office manager told me so." So, moral of the story is, they will deny you medical care for no reason. I would absolutely NOT recommend a medical office that will deny you as a new patient without rhyme or reason, because that tells me that had they taken me as a patient, theres a pretty good chance that further down the road, they wouldve denied me actual medical care that Id genuinely need. Please do not waste your time going through their highly unnecessarily rigorous new patient process just so they can turn around and deny you medical care.

H L This place will deny you care as a patient for “outstanding debt” from over 10 years ago when I was a minor! My phone was continually blown up within the time span of an hour due to this cluster. The records that they had on file regarding my “previous treatment” were not even accurate, the last time I apparently “received care” from this facility I didn’t even live in this state. This entire operation is a prime example of bureaucratic medicine and putting profit over patient care.

Angel Worsham I am a type 1 diabetic and just recently found out I am pregnant. It very crucial that I have an endocrinologist to help me understand and take care of my diabetes while I am pregnant. Due to me being a type one diabetic I am also a high-risk pregnancy. I had an appointment on 10/17/2024 at 10:00 with Dr. Caga-anan but with me just finding out that I am pregnant I have had so many different appointments that I accidentally got my times mixed up for this appointment that I had with Dr. Cara-anan. I showed up to my appointment at 11:15 thinking my appointment was at 11:30 trying to be early and compliant as they requested. They then notified me as I got there that my appointment was at 10:00 and I felt so bad and so embarrassed as I wouldn’t have missed this appointment for the world. This was the most important appointment to me and all I could do was apologize for my mistake as I got confused. I had left their office in tears and noticed they had took $100 out of my account as a no show fee but I did not now show my appointment, as I had just mixed up my times which they did refund me. They had fired me as a patient and told me I could no longer be seen there. I was a new patient and never have even been seen there before. They made me feel like I was incompetent and making a little mistake is unacceptable. I am human, and humans make mistakes on a daily basis. This is not how you should treat or make anyone feel no matter the circumstances. The women that were working had no sympathy for my situation. I understand that this is a busy office, I work at a medical clinic and we would never turn away our patients for being late to one appointment. I am now not only unable to see that doctor but any of the doctors working there, and there is not a lot of options for endocrinology in Amarillo.

L I Dr. Keister, Albert, and Fatima are the best doctor and NP’s ever. They are so personable, and they genuinely listen and care for their patients. And, Dawn and Angelica at the front office are so kind, understanding and helpful. Angelica took the time to look into something AFTER I was already off the phone, and found the answer I needed about a billing question (that I didn’t even know she was going to look into for me). She emailed me the info all on her own and it was so helpful!

Ana King I usually take my son elsewhere for sick appointments because there were never any slots left when I tried to get him in, but the lady who got us in today was so helpful. Her phone etiquette was amazing. The new NP my son saw today was great as well. Addressed my concerns and had a caring tone when speaking to my child. The reason I’ve leaving a 2 star vs a higher review is due to the MA or LVN who called my son back. She was very non caring/rude and impatient in my opinion. I’m not saying anyone has to baby my son, but when working in a pediatric clinic it’s somewhat expected to speak with compassion or at least the bare minimum respect. Overall our interaction was very minimal since I requested her not coming back in due to her tone and statement made. As someone who works in the medical field she should work on how she speaks to children.

Melanie Lopez My kids have been coming her for almost 5 years and Dr. Brenda Williams is the best. She always takes great care of my kids and she treats us like were family. Any time my kids get sick i can always call on short notice and this office always makes sure to get them in even if they have to squeeze them in. They always make sure that all my concerns and my kids needs are taken into consideration and taken care of and that my babies are properly cared for. They are the best and always do an excellent job.

Lezlie Israel I rarely leave reviews, but I feel I should warn people about this clinic. They are not caring.. at all. And I would not trust mine or my child’s health in their hands. I called for an appointment for my 3 month old daughter because I noticed a lump on her ankle, right above her foot. They wouldn’t see her FOR 3 WEEKS, because it wasn’t causing pain. When we did see the doctor, she was 4 months, so this was also her 4 month check up. All the doctor did is check her hips, sit her up and look in her diaper area, and check her ears. She did not feel of her head... check her soft spots, lymph nodes, look in her throat or anything else. Then, I explain to her about the lump and she kind of blows it off, acting as though it’s probably nothing. I ask if we can have a sonogram done to be sure and she says “that sounds like a good idea” So she schedules that and we have it done and she calls me to let me know the radiologist called it a “cystic mass” and she is referring us to a surgeon. What makes me the most upset, is she had no bedside manner. When I asked, “It’s not cancer or anything, right?” She irritatedly said, “well it could be, that’s why the surgeon may want to remove it.” It wasn’t so much her words as her tone. Now, I’m awaiting an appointment with a surgeon and although I have faith that it’s likely fatty tissue or something, I’m so displeased with this office. The receptionists are often rude too. My daughter should have been seen sooner. I shouldn’t have had to do the doctor’s job for her. And honestly, it’s VERY scary to think that if I’d just have let her push me away, my child could be in serious trouble. All of this, combined with her coldness when she called to tell me what the ultrasound revealed... we will not be going back here and I highly recommend you stay away too. The doctor who examined my child seemed like a nice lady, she is no doubt burnt out though and it shows. We all get burnt out, but when you’re a nurse or doctor, responsible for the care of people’s children, it’s unacceptable.

ChibiUsa I have been taken care of by Jannetta in both my pregnancies both which she has been awesome especially with my second on my birth plan on helping me do a vback .And recommending me to a good doctor a at northwest also with my postpartum depression shes great I feel like she genuinely cares and I would 100% go to her for anything. Ivy is such a sweetheart shes always managed to make me laugh anytime I see her during an appointment she was with me during my second pregnancy. The waiting area is pretty chill they are usually busy but they are really good at getting one signed in and taken care of.

Gloria Epperson RDH We had a male Dr. today for my boys yearly checkup. I’m so bad with names but he had great chair side manners, introduced himself, built rapport, and was super thorough and kind. I want to now switch my primary care to my boys doctor. I only leave reviews when I’m super impressed Great job!

Sheri Music I have been going to BSA-ADC many years. I see several doctors there. I have been pleased with each on of them plus the entire staff. Many of the Amarillo medical places here are hard to navigate for older people. BSA-ADC facility is easy for older people to use. The facility is beginning to age but I would rather go there than the big new fancy buildings. BSA-ADC is clean, well maintained with great employees. They meet the needs of their patients.

Sherly Me I called and made an appointment at 4:00 1-14-25 and got the appointment for 11:00 on 1-15-25…I was in a lot of pain and needed to see the Dr. I got in with Carla…I get to my appointment at 10:30 and the front desk says they messed up and I did not have an appointment…said they would try to work me in at 2:00…again, I was not feeling well and it took everything I had to get to the doctor…They wanted me to leave and come back at 2:00?? Seriously?? They apologized and said they would talk to the office manager about the mistake! Not good enough!! I was crying!! No empathy, no compassion…said they had “no control”…I’m livid!! I called my MD at AFP which is right around the corner and they got me in immediately!! Gave me a shot and two antibiotics!! Was out in less than 30 minutes!! But, BSA Diagnostic Clinic could not help me and wanted me to leave and come back!! I don’t live across the street!! It takes me 30 minutes to drive there!! Health Care is just not like it used to be :(….I’m 68 years old, and it would have been so much easier for them to have said, take a seat…we will get you in!!

Jason Norman I cannot write enough good things about the BSA Diagnostic Clinic. Dr. Mitchell has been my PCP since 1996 when I first had my own health insurance & had to find a PCP. She just started her practice in Amarillo. She has saved my life numerous times since then. Dr. Mitchell is wonderful. She listens to me & my concerns. I recommend her anytime someone needs a new PCP. I also have two other outstanding doctors here…Dr. Carlisle & Dr. Ellington. All of my doctors & front line staff are kind, professional, and responsive. I am always treated respectfully & with a smile. I want to say THANK YOU to all of them for always taking good care of me.

patrick slattery Very good staff, from check in to check out, I get seen by Lyndsey and she is top shelf in my care very intelligent and compassionate to my needs, the staff are very fast in answering my questions in the patient portal which is why I gave them 5 stars.

Kristian Friel The billing department for this doctors clinic has got to be the most incompetent group Ive ever dealt with. Ive visited twice now, paid a copay on each visit, and then received a bill for the copayment a month or so later both times. I can call and confirm that I am being billed for a copayment, they will confirm that its already been paid and promise to fix it.. and a few weeks later I get an automated call about an "important business matter". You call that number back and are told the estimated wait time is 2-5 mins usually.. wait about 30-40 mins and finally give up. Im going to find another doctor just to not deal with these idiots. Update: After posting this review, I log in to find a zero balance in MyChart. A week later, the balance is back with no explanation. Again, the most incompetent billing department on the face of this planet.

Cindy Johnson-Dawson My husband was unfortunately very sick at the beginning of 2019. He tried getting into the office as a long time patient of Dr.Richard Chandler. Unfortunately as most of you may know he broke his arm and was later diagnosed with cancer. He was an amazing doctor and saint as far as I am concerned . The drs office however,wrongly said my husband had not been in recently, so denied him an appt. After going to urgent

Kimberly Merriott I am chronically ill (childhood epileptic) and have a really rough time getting my prescriptions refilled which seems a bit crazy to me. Dr. Burson does not respond to calls from pharmacies. And has not responded to my calls for a refill this whole week. I’m running out of meds and options. I wish some people took epilepsy as seriously as I am forced to. Also it seems they only bill once every quarter. My bill this quarter was almost $400. If I got billed promptly, I would and can pay it. It seems as if the bills piling up may have something to do with the blatant refusal to refill my medication. All of which could be remedied by AFP.

Hayden Cook Wow, there are a lot of bad reviews here. I didnt see them before I made my first appointment as I was referred. Quickly got a bad taste, though, and canceled. Initially, I was told Id get a text confirming my appointment, and then they called instead. Not a big deal at all! If anything, I preferred the call. However, asking for a text as well, since I was driving and couldnt write down the address, was a crazy concept that warranted sarcasm and a patronizing tone, lol. In the grand scheme of things, its not a big deal, but thats the last thing I want to endure while scheduling or relaying information to my doctor in the future, so its a pass for me....Unfortunate, since I had to wait a while for an appointment.

Timothy Brown Most frustrating business office in the history of doctors offices. Every time I call they have sent some type of bill to collections. Here is a novel idea call me and I will pay my bill! Ridiculous way to run a business. Dr. Malone is a great guy and Doctor. Wish his business office didn’t suck!

cathy g Used Tonia Hudson several times and really liked her. Then they refused to get me an appointment with her because they said she wasn’t taking new patients. Told them that I had never seen the doctor they wanted me to see and had seen Tonia several times and was not a new patient. Still refused and was extremely rude and disrespectful. I won’t be using them any more.

Stoat Amarillo Family Physicians has provided me excellent service! I was looking for a new PCP and I was scheduled with Dr. Burson, she and all of the other staff are very kind and listened to my concerns and provided great treatment options. I also am currently going to their allergy clinic and it’s been excellent as well! I definitely recommend this facility if you are looking for PCP care.

Nick Noel Seen him years ago when I was younger and he is a fantastic dr. Today I had to take my 85yo grandmother in, and they refused to see her, despite dr Jaber telling us anytime she is sick she needs to come in asap. The office staff said we could do a phone appointment, and we accepted. Then realized they never even asked for her name or number. I took her to an urgent care, got right in and diagnosed with pneumonia. The problem is not Jaber its his staff

paul p I highly recommended going else where. I sat in the lobby for literally an hour. Finally the “nurse” called me to get my vitals. Then directed me to another waiting room. Literally waited another hour. I finally ask the nurse when will it be my turn to be seen. The nurse replied “The Doctor isn’t here yet”. I was pretty upset and just left.

young truong Scheduled my mom two days prior before her doctor visit today. Appointment was set at 4:00PM. We arrived early at 3:45PM to check in. Several people came after my mother but got called to the back first? The reason behind the visit was just blood work coming back from the lab, which shouldn’t take long at all to get our results read by the Dr. My mother checked in and waited til 4:35PM to get called to the back to check her BP (blood pressure). We were sent to room 1 and Dr. finally came to read results at 5:40PM. There is no organizational structure with the appointment scheduling or priority to the clients who made appointments. Call your health insurance provider to see what physician works with your provider to avoid long wait times as my mother and I experienced today. Total wait time with an appointment: 2HRS

Ashley Dr Jaber is awesome and the staff is very friendly!

Seth Simpson Receptionist was very rude, and the way they go about admitting their patience is laughable.. if you have an appointment at 1:45 don’t look forward to seeing a DR till 2:45

Valil Gentlebreeze I keep having issues getting my prescriptions filled. Unfortunately "the system" has been down since September 2024. Maybe its because Im out of my antidepressant (Again for the third time) with no refill in sight, but I think Im not worth the time of day here. Hoping their system gets fixed to maybe remedy my issue, but, eh. Its a shame because there are a few very wonderful doctors here.

anno ross Well I hate to do it. Unfortunately I have to point out. They wont fix their CPU systems after being hacked. Ive called repeatedly to get my prescriptions filled. Today will be a day with no blood pressure medication. So theyd get zero stars of it was up to me.

Tammy Anderson I have psoriasis and I have had a bad flair since December I had to wait to see a doctor which i saw him in February to get a referral. However it is march and drs office referral person has still yet not got me referrals for dermatologist ,lung cancer screening and colonoscopy. Im miserable and my quality of life has gone down hill. I feel Im not of importance and because Im poor and have to rely on insurance and i have to jump through hoops and not getting anywhere . These drs dont care if there is to much for one person to do referrals they should get help !!! They have no ideas of my daily struggles and its wearing me down .

Madison Fox I’m currently at my second appointment for my pregnancy. They do not have any of my information, they did not know why I was coming in today, they did not have any of the scans I was told I would be having done today ready or prepped. This is an extremely unprofessional establishment not to mention the numerous negative encounters I’ve had with multiple different members of the staff. I’m stuck here because they’re the only clinic that takes my insurance but I am extremely disappointed and angered by their lack of preparation or just a general sense of caring they have at this “hospital”. Please find somewhere else to go before you come here.

Jaime Hernandez I have been without my medication now for 3 days and have been trying to get a refill for over a week now. I have called multiple times and they can not fill it since my Dr is out of town.