List 9 Doctor of Medicine (MD) near El Paso, TX (part 3)

Alyssa Silerio Horrible experience. Took my son to be seen for a cold he’s been having for over 3 weeks. I wasn’t able to get an appointment with his pediatrician so the school nurse suggested this place. I walked in and was treated by two nurses very polite and welcoming. Once Dr. Gonzales walked in and she asked what was going on, I began to explain to her and she seemed to be in such a rush, cutting me off after every sentence. Then she said I didn’t need to bring him in the emergency room and I told her that the school nurse had suggested to bring him in because of green mucus and shortness of breath. She kept insisting that I shouldn’t have brought him into the emergency room. Keep in mind my son was the only patient they had at that time.Super unprofessional and made us feel unwelcome and dumb.

Lucia Rodriguez Horrible experience!!! I brought my 4 year old in because he had been having a fever all day long the day before. We were never able to brake it so we decided to being him in. The nurses were very polite, but as soon as Dr Chitnis came in he started scolding as to why I should’ve treated the fever at home. “If it’s not bothering him, if he’s watching tv and eating a snack at home, just let it be and let it pass”, well that’s why we came because it WAS bothering him! he had a very nasty attitude. It seemed like he was upset that we came in the first place. All the time I was talking to him he made me feel stupid and dump for bringing for not knowing that a fever is not to important if the kid is not complaining…: RIGHT! I have to adminy the situation got the best of me, and I didn’t stay quiet. He never came back to see us afterwards, he always sent the nurses to talk to us. Will not be coming back here. I do want to say that the nurses were amazing!

Nancy Aguirre It used to be a great place but all they care and take the most time is doing the registration part, Dr. Chitnis Subhanir is the worst, he misdiagnosed me he didn’t even took the time to check me or making or answering questions, I don’t think he understands the language or just simply doesn’t care also nurse Alexis a female was very rude and rushing me to not ask questions or answering them or helping me use the restroom and stopping other personal to asist me all while I was in a wheelchair. Never coming back to this place and for sure I’ll call my insurance letting them know all I got was Tylenol to see how much it cost. I care about my treatment to be better so definitely this place will not be the one helping me or any of my family and friends

Ceci Navarrette This place doesn’t deserve not even 1/2 a star. They have very unprofessional and irresponsible staff. We took our 12 y/o nephew to be seen and had his vitals taken right away. However 3 hours later my sister had to remind them that they were still waiting to be seen. Apparently the staff had forgotten that my nephew was waiting in the lobby. The staff thought that a simple apology would make things ok.

Cindy Sanchez The average cost of an ER visit without insurance is $2715. I have AETNA & this visit costed me $2600. Not only was my son misdiagnosed but their prices are outrageous. Do not recommend this place at all. Oh and let me add, there was no CT done, no iv fluids, no meds other than Ibuprofen.

Brad Smith The worst place nursing staff intake service are total bitchy. First day I went Iwas there more then 12 hours I was bleeding internally weak lots of pain. I was sent home after getting a shot of morphine. Told to return if I was still feeling the same. Went back the next day spending 8 hours +. Nothing was happening never got called never told placement I was in line. Watched as intake people would degrade old sick patients. When I asked the nurse guy at sliding door. He said if I wasnt happy leave. Theres real sick people here. I guess when your bleeding internally in pain weak have congestive heart failure. Doesnt count as illness. I thought they hired idiots to work there. Because that place was so poorly organized. Dont take an elderly patient there because I watched this over weight lady doing intake screaming at this poor elderly lady asking if she would be there much longer. There very disrespectful. And here we are giving them more money to throw more into there pot so they can pay higher up staff more money. Dont worry they will be back real soon for more money. Instead of wasting money rebuild the hospital it so out dated. Quit wasting

Ryan McCullum I would give this hospital 0 stars if I could. My aunt with stage IV pancreatic cancer with mets needed a central line placed. They sent two residents to place the line in her ER room. I walked in on the charge nurse pulling both residents out of the room to report them because they were found placing the line without masks on, ruining the sterile field. When asked why they thought it was okay to perform an invasive procedure on a cancer patient with a compromised immune system without a mask, I was told by Lakshmi Kattamuri, M.D. that “we only need to wear masks for droplet isolation patients.” I’m so unbelievably disappointed to know UMC is teaching their residents that they can pick and choose which invasive procedures receive a sterile field and have no issues with exposing compromised and critically ill patients to further risks.

Albert Sepulveda Doctors are very kind and also the nurses from the ER, but the hospital itself is a different story the doctors and nurses in the ER are very kind and helpful besides the people from the actual building of the hospital they take a while

Christina Tomlin been here since Monday night at 9:48P.M. . Mom fell down and hurt her head lots of bleeding and has had strokes in the past which is why the ambulance brought her here. It is now Tuesday 4:52 A.M. and she has still not been seen. They drew blood and had CT scan done and wrapped her head with gauze. No one has asked her she is when I told them she was experiencing some pain was told they would add it to her notes. Nothing done and when asked how much longer they said they cant give an answer. Asked for meds again and wait time again told they had to wait for a Dr. This is a horrible way to treat a person.

Ramo Namzug I have to agree with recent visitors about the attention one receives when attending this Hospital. Unless your having a stoke, heart related, or bleeding out. The care is very slow in process. The times I’ve brought my parents, the care and attention to what a patient may be going through is horrible. If you attend this facility for care, expect to spend the day there. We arrived at around 11am and and waited for CT Scan results after 5pm. No updates or explanation as to process of what the plan of action is to be expecting. I highly recommend Urgent Care services that provide less waiting results and plan of action. I pay attention to details and observation is key to my reviews, . Another observation was the lack of antibacterial wipe downs to the chairs needed after dismissing an emergency patient for protection of any kind of contamination. Notice the clock on wall, was still waiting. Only the next shift nurses (Evening) wiped down all the chairs and I formed us they were the nurses taking over and followed up with us. This world, some do and most dont practice a positive creed.

Allison Clare Lillie This place is horrible. I went to the ER here because I was told to get a STAT CT scan from the VA. I waited in the lobby for 2 hours. Went back. Got wheeled to the scanner. The guy in scrubs ran into a gurney where another patient was also in pain and continued to wheel me. Not even to stop and check the lady on the gurney. I come back and my anxiety sky rockets because 1. I’m in a little crossing area make shift into a room with a cloth divider. 2. I come in to a possible TBI and they keep me in a brightly lit area. 3. I tell them I’m nauseous and they didn’t bring me anything for 30-45 minutes. And 4. I see a big ass tray of cookies at the nurses station where I see all the techs and nurses just laughing and giggling and cussing. I thought waiting at WBAMC was bad. Never coming here again. Thank god I wasn’t bleeding to death. This is by far the most ridiculous visit and care here. I hate it! If it weren’t for the STAT CT I needed, I’d be out!!!

Judith Gonzalez I went in to get a second exam for my doctor to ensure my health was fine at the women’s Imaging Center on Joe Battle. On the day of, Amy called me to see if I could go in earlier to ensure the radiologist in another city was able to read my test and give me a diagnosis on the same day. She was helpful and patient. However, when I got to the front desk to take care of my billing, Julie O took care of my account. I had registered online to avoid any issues, thinking I had done my part. However, as soon as she started talking to me about my account with a belittling tone. “She said your payments will be more.” I didn’t know what she meant, so I asked her the reason why, I thought maybe interest. Her answer was no, “your monthly payments will be more, because of your payment.” I then again asked her why, then her colleague probably saw my confusion or frustration, she kindly explained to me the reasons why. This is not a proper way to treat any patient, or anyone when they asked questions regarding a payment plan when your balance is more then $600 with insurance. This was humiliating and frustrating having to deal with such disrespectful employee.

Janice Flores Went in because my heart rate hit 168. I have a history of SVT took my betta Blockers on the way there. So while I was at the hospital, they decide to release me. I clearly told them that I took the medication and that’s why it’s normal but as soon as I get up where it was off, it’s gonna go back up. they didn’t care they sent me home in such a rush. I started feeling horrible and my heart rate went back up like I said I decided to take a shower took my shirt off and realized they didn’t even take the IV off after being told not to be driving with my heart rate increased like that When I call them to tell them they forgot to take it off. They tell me to go back I’m literally telling them I have two kids with autism that won’t walk to the car. My heart is already increased. I can’t carry them. They clearly told me not to drive And they’re asking me to go if they were so concerned they would’ve sent an ambulance or fire department to come take it off instead they send the cops to my house in the morning. Wow they were so concerned. My heart rate is still increased. I’m just waiting until tomorrow when the cardiologist opens. Funny how they tell me don’t wait when it is increased. Come to the ER but when I go, they send me home because it goes down with the pills and then shoots right back up when it wears off.

Roman M. Worst hospital experience Ive ever had. I understand that emergency rooms are busy, but when a patient is in serious pain, simply saying, "We’ll be with you soon, sir," while offering no real help for hours is ridiculous. The only thing I remember them helping me right away with was for my insurance info. I specifically remember hearing one of the staff members in the background say, "We need to get him out soon for the next one." Zero consideration for my well-being. I might as well have stayed home and toughed it out rather than paying for an overpriced bill for literally no help. To make matters worse, their billing department is a complete joke. DO NOT TRUST WHAT THEY TELL YOU! Not only is it impossible to understand the outsourced representatives, but I was also given false information about my payment, resulting in me being double-charged. It felt like talking to an AI bot just reading a script. Avoid this place if you can.

Rachel Ibanez I came into this hospital to discuss possible fibroids. I was recommended Dimitrievich, Elizabeth, M.D. The first interaction I asked for an ultrasound or IUD replacement. She did an external abdominal exam and said I was fine but booked an IUD insertion. When the day came I waited from 2:30-5 (standard). When she saw me I asked for the transvaginal ultrasound again she said it was shocking I knew those terms. Offered another external abdominal exam, I said she didnt find anything last time. She said I was springing this on her. She still made the request. Going into the IUD insertion I asked for numbing. She said that didnt exist and it wouldnt hurt. I told her Ive experienced this procedure before, but she dismissed me and said it wouldnt work. I said I still wanted it. She clapped her hands and said it was time to begin. The process was extremely painful. Afterwards she asked if I had taken ibuprofen before. I said no. She said, "that was stupid". I told her I how long I waited and it probably would have worn off. Never going back.

Rachel Ibanez I came into this hospital to discuss possible fibroids. I was recommended Dimitrievich, Elizabeth, M.D. The first interaction I asked for an ultrasound or IUD replacement. She did an external abdominal exam and said I was fine but booked an IUD insertion. When the day came I waited from 2:30-5 (standard). When she saw me I asked for the transvaginal ultrasound again she said it was shocking I knew those terms. Offered another external abdominal exam, I said she didnt find anything last time. She said I was springing this on her. She still made the request. Going into the IUD insertion I asked for numbing. She said that didnt exist and it wouldnt hurt. I told her Ive experienced this procedure before, but she dismissed me and said it wouldnt work. I said I still wanted it. She clapped her hands and said it was time to begin. The process was extremely painful. Afterwards she asked if I had taken ibuprofen before. I said no. She said, "that was stupid". I told her I how long I waited and it probably would have worn off. Never going back.

Christian Perez I went to the OBGYN today, and it was an absolute nightmare. The speculums they used were filthy and utterly revolting. I couldnt believe the level of negligence and lack of hygiene. I made sure to take pictures because it was so disgustingly bad. They seriously need to get their act together and clean up their act before they make someone sick.

Mayela Guerra I am 6 weeks pregnant. And I got an ultrasound done by Dr. Rolon, who is mentally slow, and doesn’t give you the right information. He simply doesn’t care and he wants his insurance money. There was apparently no embryo in the gestational sac, according to their medical devices. They didn’t do anything to inform me of what it could be, and offered no resources or help. Fearing for my life, I wanted a second opinion, and Dr. Rolon REFUSED a needed referral in order to receive that second opinion. We ended up going to a different state (New Mexico) to get that second opinion, and turns out there IS an embryo in the gestational sac. They also don’t communicate with each other other at all. I stated MULTIPLE times, to multiple people, that I had gave the wrong last menstrual cycle at the first appointment weeks prior to this. Long story short, Dr. Rolon was clearly never updated about the wrong given date, because he was still under the impression I was 9 weeks. Smh. COMMUNICATE, hire new caring doctors, and PLEASE get new medical devices before you send women into absolute fear.

Priscilla Saenz Have been going here for a while thinking it’ll get better but just keeps getting worse. A few months ago I went in just to get an injection and they took over an hour to just take me in. Mind you other patients that arrived later than me were being seen. Turns out, they don’t know how they skipped me and another patient who had also been waiting over an hour. Whatever, mistakes happen. However, I went in today and same thing over an hour in the actual room waiting just for a cervical check. Whenever I’m seen it’s less than 5 min and Dr. Montes seems to not care at all just in and out. They don’t even tell me to follow up in the front just walk out and I have to go ask someone if that’s everything and if I can leave. Well the reason I came to write a review was because today as I was wide open exposing everything the MA opens the door, mind you I’m on the table with everything showing and the curtain was not closed. She didn’t open the door fully but I still felt uncomfortable. However she then she does it again!! The doctor was finishing up but I was still on the table and she open the door wide open and I quickly covered myself. She did not apologize or anything. How is this okay? I’ve been patient with this clinic but I will be moving now.

Sydney Betancourt Been here for over an hour for my appointment, with no relief in sight. First appointment of the day, office was locked when I got here. I dont know how you can be backed up in appointments for the first appointment of the day. Its always this long of a wait and makes receiving care a whole ordeal. If it werent for the limited medical care accessible in this city, I wouldnt come here for sure. Guess Ill be seen sometime in the future. Update: was seen after all of this and although it was quick and kinda rushed, but she was more helpful than any doctor Ive seen in this city as of late.

Laura Tee During my first appointment examination Dr. Jose A. Torres pinched me twice with the speculum. It was so bad that I almost cried and even his nurse present was as surprised as me. It was so painful but I know it wasnt intentional so I decided not to think anything of it even though no other doctor had been so rough with me like that before. We agreed that hysterectomy was necessary and that we should schedule it asap. I worried about his pulse at the time of surgery because it is a risky procedure but I just tried to stay positive. My second appointment was scheduled for an ultrasound and to discuss results and future surgery. I came in with my husband and asked if it would be okay for him to be present only for the results and surgery discussion, I needed him near since surgery is a huge thing and he is my support. If not verbally, to let him know by paper or call. To my surprise the lady that checked me in very rudely said "if you want to be with him you have to wait outside" and almost kicked us out with her hand signal. She meant outside of the clinic not even in the lobby! Even though the lobby is very big and there was only 2 other patients there.We walked outside as the staff was just laughing and I could see and hear how they were acting so unprofessional! I couldnt believe it. My name was called by the ultrasound tech and I told her I was waiting for the doctors answer. She said "I dont know anything Im only going to make your ultrasound". She also was insensitive to my concern. I dont know how they told Dr. Torres my request but they came back to tell me that the doctor wont let my husband in or talk to him. I understand times are challenging with covid19 regulations but I have never felt so unwelcome with any other doctor like I felt here. It is his loss, he lost a patient and surgery compensation. There are many good doctors out there but he is not one of them. I do not recommend this doctor to anybody.

Elizabeth Chavez Poor poor clinic. Staff at the front desk is terrible. They don’t answer the phone, it takes me at the most MINIMUM 3 calls to get through and that’s on a non busy day, during peak times, your call never goes through you have to find an alternate number. A particular lady named Gina works in the front and says they will do things for you but don’t. She claimed she would update my personal information and phone number on my file but didn’t,. I had specialty services trying to reach me for my son but they couldn’t because she had the incorrect number in my profile after I had pointed out to her that they needed to fix it. Stay away from this clinic, worse services and staff. The ladies in the front claim they’re doing they’re job and taking phone calls but all they do is chit chat, take long lunch breaks and text on their phone with their super long nails. Very unprofessional, there’s no supervision. When you go make sure you write down your appt days and times because the ladies at the front don’t know how to do their job and will mess up your appts. Good luck!

A. Rodriguez I spoke with the most unprofessional human being ever. She puts me on hold and then after she answers the phone, she laughs the whole time. This place is a joke, and so is their professionalism.

Wolf Rivers It is sad to see this hospital in such conditions. This hospital, as far as I know, has been in existence since 1950s. They cannot renovate some of the chairs. They are worn out. With the amount of money it produces, it should have better things.

Alejandra Villarreal The treatment of the ultrasound staff is horrible. I had to wait more than 45 minutes for them to say that they would not transfer my daughter because there were many patients ahead. The nurse was rude and wanted to raise her voice when telling her that she had more time waiting and said that she doesnt even count!! So what do they realize?

Cynthia Sanchez Never coming here again. The most rudest staff. I got 1 nice nurse. No compassiom for stressed out parents.

Rebecca Saucedo Its very scary for me because I am always ill and its easy for me to catch something. It is always full and people always rub against you or cough next to you they dont respect the 6 feet apart or cover their mouth

Shirley Roden Ive been there a few times for myself, you dont have to wait long, they get you back to the doctors very fast. The best hospital on that side of town. The one closet to downtown.

Isaiah Narvaez I can’t speak highly enough of this hospital. Everyone! the staff, nurses and doctors were all highly professional. I was always a little worried about having my first son but they provided us with everything we needed. Experience, support, care and everything for our newborn. I am convinced this is the e best children’s hospital in El Paso. There’s also fast food places a walking distance away. They made our stay comfortable and worth while providing us with tons of information on how to take care of our new born, breastfeeding and even post care. Words or a review can’t express how I feel about this amazing hospital. I knew when I walked in that day I was in the best care El Paso could provide.10 out of 10 hands down. PS- I even got a free meal voucher and was able to stay with my significant other and new born for two days no questions asked.