The Best 19 highly rated medical facilities near Killeen, TX (Page 2)

Douglas Brown Nice spacious building with multiple different offices inside. Multiple different lounging areas located in the center of the two story building. Parking area is a short distance away from the building and usually packed. Getting in the parking area is easy BUT getting out is tricky because of the short light and other incoming cars from multiple different directions. Just map out your exit before pulling out the parking spot.

Abraham Albelo Great staff Great doctors recommend to all.

Tamika King The staff is really sweet and so is the Dr but she dropped the ball big time with my daughter. We went to her for 10 months straight trying to figure out what was wrong with her , sadly we ended up going to Temple and my daughter had Cancer the whole time. She will not be returning. I was truly disappointed in how she treated my daughter.

Susan Waiting over week for appointments is normal. Waiting to be called after arriving on time, can take easily 45-60 min. Not thorough. Only went to her bc close to home. But she doesnt have any good doctor traits. Makes patients feel wrong for trying to find cause of illness. Go to a different doc.

Pam Eldridge I have experienced very long wait times and phone calls to the office not being answered. When I left a message concerning an emergency health issue, I did not receive a call from Doctor Adiele. I had to go to the ER. Which was a 14-hour ordeal. I have since changed providers, and I am receiving excellent healthcare.

Lily Moonstar The office employees are indeed kind & so is the doctor. The reason for the low score is due to the unfulfilled request for a disability letter that was needed to start a new job. I was given the run around & the doctor gaslit me by avoiding the request and focusing on "what I AM capable of". I followed instructions of emailing a copy of the sample letter to the office needed by the employment company. I followed up a few times before giving up. In the end, I had to go to a doctor in Austin (who is NOT my PCP) to obtain my letter. Thanks to Dr. Adiele I missed my opportunity to start work and gain income with this company before the New Year. Im grateful that I eventually obtained this letter, but terribly inconvenienced, bills still come whether youre employed or not. I still dont know why the letter wasnt provided by Dr. Adiele who is my PCP.

Tamika King The staff is really sweet and so is the Dr but she dropped the ball big time with my daughter. We went to her for 10 months straight trying to figure out what was wrong with her , sadly we ended up going to Temple and my daughter had Cancer the whole time. She will not be returning. I was truly disappointed in how she treated my daughter.

Sheila Rivas I want to express my heartfelt gratitude for the amazing care my son and our family received during our recent visit. Every member of your team—the nurses, medical assistants, and doctors—went above and beyond to ensure we felt heard, supported, and cared for. Their kindness, professionalism, and genuine compassion meant so much to us during what could have been a very stressful time. The way everyone listened attentively, treated us with respect, and provided such excellent care truly stood out. It’s rare to find a team that balances skill with such humanity. Thank you for making such a difference in our experience. We will always remember the kindness and dedication you showed us.

Tamara Vaiyanet All the staff were very nice and understanding. Special thanks to Kate and the nice lady that was working along side of her. They listened to my issue and they were empathetic and never judged, made me feel very welcome and congratulated me on my accomplishments. Bless you ladies

Melynda Nelson I was very sick, and the care and treatment I received while at AdventHealthCentralTexas was great. Thank you to each and everyone who participated in my treatment and care. I do so appreciate everyone and everything you all did for me. You all work hard to care for others and just know it never goes unnoticed. Thank for your skills and hard work.

Patricia Robinson I had a wonderful experience ☺️ The staff and the Doctor were very courteous and professional. I was seen within 10 minutes. All of my concerns regarding my health addressed.

I Alone Ive had two lousy experiences at this clinic. The first one happened in 2019, I had some issues following outpatient surgery that needed attention. I did a Saturday walk-in, was charged a visit fee (over $100 IIRC), then the nurse I was assigned to told me that clinic didnt perform that function. I never got my money back, and due to my health condition at the time, didnt have the time or energy to do the battle required to get a refund. Okay fine, they screwed me when I was down, good on you MFers. The second incident happened this week, arrived for my appt on time but was ignored for an hour. I had to leave to return to work. Im now looking into whether they are charging me and/or my insurance for non-service. A minor thing, they fumbled the ball for several weeks before getting a new Rx to my pharmacy.

Jeanne Pontes The staff is very helpful and cheerful!! Dr Smith is incredible and very knowledgeable and patient and empathetic. They all helped me a great deal!!

Tabitha Humphrey I had to cancel my appointment because I had to go to work and I was not being called after sitting in the lobby.

Steve Raupp I only ever had one bad experience at this place at their urgent care in I believe Temple. But its not fair to them to give a low rating. I was assigned a primary care doctor who is the best Ive ever had. Im 38 years old and seen many doctors over the years but she is amazing in the very fact she is older and listens to you. Doesnt just jump to conclusions about anything and push you out the door.

Sylvia Leads I signed up for insurance through the Marketplace. I called a hospital who gave me available physicians in the area, and I called this location. I cannot say enough about Andrea, the scheduler who answered my call. She anticipated some challenges and voluntarily help guide me through setting up a portal, sick appointment and care appointment. Andrea was so happy, answered all my questions, was very personable, and had a great sense of humor. She was very patient when my insurance information was not showing and spoke on my behalf on three-way calls. Andrea found out that I have a different member and group number and the system recognized it right away. Andrea knew the ins and outs of the signup process and I really felt cared-for like family. She was the best. I made a follow up call to get a list of things checked for the next doctor’s appointment. Paige Pogue, the scheduler at the time, took the time to schedule me with a physician and there was a months-along wait. Paige was so professional and methodical, and was willing to send out a request to nurses to see if I could get any of the special tests and a physical done ahead of time. If the service I received so far is representative of the future care I will receive, I am so glad I chose this location, and so look forward to meeting them face-to-face.

Stephanie Pledger I am writing this review to share my disappointing experience with the Office Staff and Suzanne Phillips at Wellstone Medical Facility. Unfortunately, I feel that I was unfairly dismissed as a patient based on inaccurate information provided by my pharmacy without a fair opportunity to explain or clarify the situation. As a patient, I appreciated the care provided by Suzanne Phillips. However, I was shocked and deeply hurt when I learned that they chose to end our patient-provider relationship without first seeking to verify the pharmacys claims with me directly. I firmly believe that any responsible healthcare provider should prioritize open communication and patient advocacy, especially when serious decisions like dismissal are at stake. Instead, this situation has left me feeling unsupported, mistrusted, and stigmatized. Trust between a patient and provider is essential; in this case, that trust was broken. I urge Wellstone, Suzanne Phillips, and the clinic to review their processes for addressing concerns raised by third parties and ensure patients are given the opportunity to be heard before such drastic measures are taken. I hope this feedback encourages Wellstone, Suzanne Phillips, and the clinic to reflect on how to handle such situations in the future to prevent others from facing similar experiences.

Jasmine Ramirez So happy I found Suzanne for primary care. It’s hard finding a provider who hears you out. Nikita and Roshanda were so nice and helpful as well!

No Names The staff are great, especially the medical staff, but its near impossible to get an appointment in a timely manner. It seems like two months is the minum wait time for any appointment including a broken bone, and that is not an exaggeration that actually happened.

Alesha Wright I enjoy this office very much. ALWAYS great customer experience. The service is given with care and I look forward to seeing Doctor Phillips. She is amazing! They do an awesome job and I would highly recommend this place! 10/10

Dana Starkey Honestly not even sure why there is a one star. I have seen both Dr. Swain and NP Phillips and have had excellent care with both of those providers. The first visit I had a long(ish) wait, but every other time I have been they have seen me quickly and addressed my concerns very forwardly and helped me get on track with “catching up” on my health. I have even had to bring my children on one occasion, and the staff and providers were nothing short of amazing with helping me keep them entertained. They are definitely worth the visit! Also adding in that every order, lab result and message is easily accessed through MyChart. I have never had an issue with the app, and providers respond in a timely manner and are very accommodating when you have questions.

Maisha Smith Provider Alicia Williams great but the fact that the staff is not knowledgeable is insane. The office manager is trash she doesn’t return calls even after the 72 hours. Y’all need to get to work period.

Carla Glasenapp My orthopedic Dr Joe is fantastic! I went in with sprained ankle and hobbling. When I left no pain and could walk normally. Same with 2nd visit. Best Ortho I’ve ever been to!! Thanks Dr Joe!!

ECW Wellstone Partners Clinic- ORTHROPEDIC I recently broke my ankle in May in killeen and I had already moved to Austin to be closer to work. Unfortunately most of the doctors were booked in Austin for an orthopedic so I decided let me just find someone in Killeen and drive a hour away with a broken ankle Everytime I need to follow up. Why not? Anyhow I could tell right off hand that staff wasnt efficient and really just wanted to get rid of people fast as they can no bedside manner. I had to call at least ten times to even make an appointment. No follow up call was made for me to confirm but when I arrived it stated I did by who I dont know. Upon my arrival I call at least 20 times walked all the way down the hall limping on a broken ankle and the office is temporarily closed. Walked back to ask someone only to find out they are now located upstairs. If a call back was done I assume they would of told me this or put a sign up front. I think that people that are going to see an orthopedic would be given some type of notice. I asked the lady why the phones were not working. She said they do we just get 75 calls a day and we cant answer them all. Oh woww and this is a place of business. Seen the Dr he wasnt as thorough. The visit lasted all of 5 mins he didnt do his own X-rays but the X-rays from the ER and reiterated what they said and hurried out the room. Maybe today was a busy day. I came back brought my FMLA paperwork and it stayed there over a week because I was told 3-7 business days. Of course I called at least 10 times a day after still no answer and I had to drive from Austin to see what was the hold up. The MA comes out and states someone had just put it in the tray and no one told her anything..I had to wait at least 3 hours and got it at my expense. Now I did get a return to work letter but my employer did not accept it so now I have been trying to get everything that they want and Im having the same problem. Granted the second visit was better and luckily Im being released. Im not going to say J Cohn is a bad Dr by far but his staff and that office are not following through with things they need to. I would say it lacks professionalism and courtesy and it could very well be a good place it just seems like they do what they want and do not care about the needs of the business.

Sasha Burden This place is AMAZING! From the time I walked in the girls at the front desk made me feel very welcomed. I seen Nurse Bailey omg she is wonderful. She listen to Everything I had to say and all my concerns and we discussed it all. She made sure I was RX the proper medication that I needed. I love this place so much and only been here 2 times so far I made my husband go. He seen Dr Wilson. He was amazing also he actually listen to what my husband had to say and made us feel like he cared. I highly recommend this place. Great job wellstone for hiring these amazing caring people.

Monica Ovalle Our pediatrician is one of the best! I had my baby numerous times to the children hospital, they did nothing so I took my baby to see our pediatrician and he said she had the flu after testing. So he gave my daughter medication and she is doing well. Thank you to this clinic and their wonderful staff!

Brittany Lawrence Been apart of this family since 2006 and still is and never really had any problems they have took really good care of my kids and they needs and Im very happy.

John Mussenden When trying to figure out whether my daughter was under specific insurance, the receptionist simply hung up. Certainly, I wont be using a pediatric facility that has rude staff before even enrolling my child.

Bobby Sims Family and Children’s clinic? Nope. Only pediatrics. So much for young adults who need care.

Nikki Bachmayer Dr.Kadhim is a great doctor that cares about her patients. She has always been very caring and friendly with me. Melissa and Jessica are also great ladies and helpful with any questions. I highly recommend this office if your looking for a new doctor.

Lea Snowden I personally really like this doctor. It helps that shes very nice and understanding and she listens to what your needs are. Ive been seeing her for almost 20 years. That speaks for itself

Nicole Carlson Dr Kadhim is a wonderful caring doctor. She listens and answers all of my questions… and I normally have a lot!! Now the front desk staff is hit or as to what you are going to get. MOST of the times that I have gone in, everyone is friendly and helpful. Occasionally it is the exact opposite. BUT I am going to assume that is because of a previous encounter with a not so friendly patient…

Juan Espaillat in response to the review from Pricilliana Davis when a dr prescribed medication, Dr have no control of what the patient is going to do with it. The dr treat the patient accordingly. I been seeing Dr Kadhim since she opened the door and all I received from dr Kadhim and staff is respect ., Dr Kadhim is very professional , very caring . She listen to me and make me part of her decision. You are not going to find a dr like dr kadhim She is ECCELLENT!!!

Jessica Lowthorp Terrible doctor who did not even work with me or my husband. They clerks are rude and unprofessional. Search for a better dr. & staff.

Caroline Smith I’ve been coming to this clinic for over 10 years. I LOVE my Dr. Kadhim! She’s amazing! She takes her time listening to your concerns and discusses treatment in detail with you! She let’s you know exactly what, how and when! Everybody complains about how their doctors don’t listen and don’t take time for you... well she DOES! That’s why you may have to wait sometimes beyond your appointment time! But rest assured she will give you the same time and care as she did to the previous and the following patient! She sometimes stays super late to accommodate us! And for all of those bad comments about the front staff... they have a lot on their plate! Especially Melissa! She’s awesome! Let’s be honest for all of us that have been in customer service, which is what this is, some customers can not be pleased no matter how hard you try! Especially on the phone! People can be so rude! We have all vented out loud before!! I know I have!!! It’s not easy to maintain your composure sometimes! So give those ladies a break y’all!! We’re all human!

Mike Huffman Not sure why all the bad reviews from other people,but Ive always been treated very nice! The front desk ladys are always smiling and joking.Very down to earth. The Doctor,well she is great! And my nurse is very kind and nice! And I’ve been going here 6-7 years They are all awesome!!!

ManiacalLaugh Horrible clinic!!! First let me start off with Ive been seeing Khadim for years and the clinic was okay but, has Slowly become worse. All the bad reviews on the receptionist are all true. Melissa and all the other girls are super rude, in person and on the phone, They pick and choose who they want to be nice to. Also they say Theyre open till 4, thats a straight up LIE!! They should be advertising the correct time, anytime i call at 3, no ones there and the have some person who knows nothing answer phones just to tell me call back tomorrow or Monday. At that point just say yall are closed at 3 rather than falsley putting times. Second, they still enforce all patients to wear masks and if you dont have one on hand you have to to pay $1 to get a mask otherwise theyll cancel your appointment and wont see you; which leads me up to, that they only accept cash now. They used to do card and cash but, not anymore! Now lastly, Kadhim. She doesnt seem to actually care about my main medical problems or concerns i have. she always refers back to issues that arent relevant to why i went to see her in the first place. Ive always felt unwelcome and as if my issues are being disregarded.

Brittney BS I love the doctor have been seeing her for a year now.. some of the front desk staff are totally unprofessional! The proprietary information they let leave their lips is sad! I dont mind the wait for a good doctor but to hear other patients information is sad!! P.s shes amazing only if she had true healthcare professionals that worked for her! They joked about hanging up on patients on purpose and joked about the conditions they had. I never seen anything like it well heard, if i wasnt sitting there i would have thought it was a lie! I dont know why such a great doctor has such trash working for her.. shes a beautiful spirit.

Velve McKinnie The front desk clerk (Melisa) is very rude and has no people skills. Dr Kadhim is a very good doctor and listens to your concerns and treats them accordingly. That front Desk clerk is the only problem at Killeen Family Health.

Juliet Johnstone He is super expensive Doctor $673.00 for 40 minutes visit....He is nice and very respectful though.

Juliet Johnstone He is super expensive Doctor $673.00 for 40 minutes visit....He is nice and very respectful though.

Adrianna Martinez The clinic in Killeen opens at 7am, I waited in line since 5:40am. After waiting for almost an hour and a half, I was told that they were only taking in 35 children for immunization/shots. I had called a few days in advance and was never told of this but only to be there early because the line gets very long. None of the employees came out and informed people that were still in line waiting till about 7:20am. Please do better to inform people.

Shakera Brown I always have a great experience regarding STD and HIV Testing, removal of nexplonon and getting on depo shot. It’s based on income ,what you pay for visits. But they do allow you to make any payment you can, or pay on the next visit. The nurses are all very nice. I recommend making early appointments. If need TB testing , call for requirements and arrive before open. Usually packed when you wait. Please be patient with staff, it’s not many people working there.

bon yeat You dont tear somebody information because their left the debit card in the vehicle! Nothing online never inform me that i had to pay upfront. I was think i will have to go back several time and not to just watch a 45min video and that was it! Have anybody else had their information their wrote on a paper tore up because you forget your debit card in the vehicle park outside?

kamryn Garren The only thing I could complain about are the women at the front desk. Specifically the one closest to the door to the right. She always has an attitude and is always snarky. Every nurse I’ve encountered are very very nice. Always take care of me in a timely manner and are not judgmental. I do think the front desk women need attitude adjustments.

Taylor Carroll Looks sketchy on the outside, have to press a button to even enter the building. On top of having to make an appointment, when no one answers the phone. Probably the most useless public facility in Killeen.

Geraldo Dones I’m a new patient. Had a doctors appointment today at 11:00. The nurse who took my weight and blood pressure was very nice and professional. Dr. Alvin Guerra and I think his student assistant were very nice and professional. They took the time to explain my needs and they were very helpful.

Susie Brumbalow This year was a tough one for me. Took the entire year to figure out the problem..Primarys- PAs, ER visits--all wonderful..but none ever figured out my problem til ONE E.R. Dr. finally did! ( because ONE MED was brought yo her attention). My conclusion to this year-- The Drs SHOULD examine your medi actions CLOSER and how long a patient has taken them. My issue could have been resolved way sooner than September!

Joy M My 2 year old daughter has not been feeling well so I made an appointment and her regular doctor was not available so we went with Dr.McCullers. The visit was a complete waste of time, she would not check for anything. I asked if she could check for RSV and she wouldn’t and kept calling my baby, “sis!” I ended up having to take my baby to the ER and thank God for Mclane Children’s hospital. My baby had exactly what I thought which is RSV plus she was diagnosed with asthma. I don’t plan to ever take my kids to the children’s clinic in Killeen again. What was so hard about doing her job?

D Their financial department called my pregnant wife and asked for thousands of dollars to be paid immediately on the phone as a “deposit” for her asking for an initial pre-natal appointment. Not only is it ludicrous to ask for thousands of dollars out of pocket before we’ve even had an ultrasound, but it’s downright unethical to put intense stress on a pregnant woman.

Dustin Claypool Our experience at Baylor Scott and White was subpar. We left home at 2:30 to make our 4:00 appointment for our 9-month-old daughter but were delayed by traffic between Belton/Temple on I-35. After notifying the clinic of our expected 4:12 arrival, we were advised that our appointment was discretionary after 4:10. Upon arrival, we were kept waiting while the receptionists chatted. Ultimately, Dr. Coles had departed at 4:00 or earlier, resulting in our appointment cancellation. I find it questionable for a doctor to leave before seeing all scheduled patients. While acknowledging our delay despite timely departure, Dr. Coles actions and Baylor Scott and Whites policies demonstrated a lack of professionalism.

Chyane Garmer I had my surgery recently and even though I was waiting for a room that never seem to come. I had wonderful staff around me at all times including the CNRA that checked on me (which has never happened before, for me). The care nurses would joke with me and ensured me constantly they were working on the room. Yes the wait was long for the room but when I got to the room, I was greeted by a super sweet nurse, lab techs, and my doctor. I didn’t feel pressured to do anything and it was wonderful to see staff that actually seemed happy. Including the constant apologies about the wait for the room. It wasn’t hard to see why the room took so long, it seems to be a bit understaffed. However, it was a much better experience than some of stays I’ve done at Scott and White.

Jerry Jarnagan Over the past year, Ive had to take my 94 year old Father to Seton ER 3 times. Ive had to go once myself after a fall from a ladder and Ive had to take my wife once. Each time, weve experienced the best care. The longest weve ever waited for treatment was about 2 hours. If wed been at the big hospital in the area, wed have been there for minimum of 4-5 hours. Most of the time, it is less than 30 minutes. The staff is always compassionate and attentive. If I can avoid it, none of my family will ever set for in the big hospital in Temple again. We will always come to Seton in Harker Heights because we know we will receive care in a timely and professional manner. Thank you for providing an alternative to the "Big Box" hospital in Temple.

Tatiana Ramirez Worst Hospital in Central Texas went in having severe chest, shoulder, head pain thinking I was having a heart attack they were did not take this serious after doing my own research I come to find out it was actually a hypertensive Crisis and they allowed me to seize in the waiting room while everyone watched thats what I was told by my spouse I was not treated for A hypertensive crisis while my BP was 160/130 something close to that the staff was very rude and condescending I will never go here again. I feel they just wanna rush you out and not even figure out whats actually wrong.

jj142798 I had to take my Neighbor, she is 75 years old to Seton medical center ER today late afternoon, I brought her in because I think she has a UTI. When we came in, the nurse took her blood pressure, gave her a cup to pee and told her they will draw blood. The nurse told her when she is done they will call her in and take care of her. My neighbor and I Set down , but after one a half hour, she had still her urine cup in her hand. My neighbor got up and walked to the nurse and ask her What to do with her urine cup and when she get drawn her blood. The nurse told her give me a moment, because I have to take care of the line. So my neighbor came back and we waited. I, myself looked around, and there was a patient who drew up. A nurse came and cleaned it. Instead pull the patient in a room, because he was very sick, they let him sit outside on the chair. Then he started throwing up again and again, and the nurse came and cleaned it up. Then the Patient peed on himself, and the nurse cleaned it up. The nurse forgot to clean the urine under the chair. Then the registration lady called the patient in, and he sat in the chair and answered question. In the meantime, a married Couple came in and set on the chair where the patient set before. The urine was still under the chair. So my neighbor got up and got to the people and told them to sit somewhere else, because of what happened with this patient. Then the patient came out from the Registration and he set back in his chair. The registration lady cleaned her hand, but never the chair. The Registration lady called another patient in and the lady sat in the chair who was contaminated? I was in shock! So after 2 1/2 hours waiting, my neighbor got up to the nursing station and ask friendly What’s going on ? The nurse was very nice first when we came in , but she was not so nice no more . So my neighbor told her she get home and ask her what she have to do with the urine and she was like in a ( over worked) ruff tone : put it in the trash and my neighbor then ask what she have to do with the blood pressure cuff and she told her put it in the trash too. So we walked out after 3 hours sitting, my neighbor holding the urine cuff , got entertained with the patient who drew up, urinated, saw the Registration lady , cleaned her hand , but never the chair. Saw a lot of people coming in. Some, seems to got out and they came in later. There are so many people who came in and only one Nurse in the nursing Station? This patient who drew up, needed to be in a room, because You will never know what his medical condition is or was! I was in shock was I experienced today in your hospital! My neighbor was not very happy after three hours waiting time. This was a waste of time and I told her don’t worry. See your doctor tomorrow. She told me never say the word Seton again! I promise I will not!

Jeremiah Fields My experience with this hospital was HORRIBLE!!! Upon my arrival there was four people in the waiting room. I went because I suffered frostbite due to the winter storm, the HISTORIC winter storm. After four hours the four people that were there prior had been seen and gone. I eventually walked out after the third patients that arrived TWO HOURS AFTER ME got seen and gone. I dont know what their practices are but needless to say this is why so many people dont seek treatment because when needed treated like you are unimportant

Rebekah Mobley The front office staff are so rude. They have no business working in a customer service aspect. Unless you want to be treated with an attitude and wait hours for your schedule appointment, steer clear of this doctor’s office.

Tabatha Jacobs This guy doesn’t even deserve the one star to be rated awful worst medical professional ever. Please if you want to get better and get healthier seek someone else.

Javier Moreno Dr Malave it pains me to write this. The quality of service in your office has vanished. The young lady that takes the blood pressure makes disgusting faces while simultaneously treating you as if you have a disease that will end her if she comes close. After stating how she made me feel she says she just wants to get it over with because theirs others waiting (I spent over a hour and a half waiting myself) and continues to act in that manner but worse. After expressing my experience to Dr Malave wife in the front this young lady talks over me and gives more attitude. It was hard to hear what she was trying to say due to me talking but she did try to defend herself and suggested she did nothing wrong. I praised the other young lady that was in the front and Blessed Mrs. Malave and walked out with the young lady continuing to speak out loud. It’s been 15 years that Dr Malave has seen me. I loved it every time. I left my town for a few years and now that I am back and the rumors are true. The office has been tainted. God bless You Dr Malave, but your reputation will continue to wither down if your office does not get a new competent crew member and more as a matter of fact.

Halle Anderson If I could give zero stars, I would. Let me start by saying Dr. Malave was not the problem. He was great, very courtesy. However, his office staff is horrendous. They are extremely rude and will not answer the phone. When they do, they have an attitude. I called one day, and the lady I spoke to began to yell at me because she failed to do her job correctly, and I was trying to be of some help to her so that I could get my medication. She literally threw a fit and never resubmitted my forms to my insurance company. Needless to say, I only had 2 appointments total here and will not ever return. Be prepared to wait for hours also. I had earlier morning appointments around 8 to 9 a.m. and didnt leave around noon or later.

Jordan Wilson Took my moms insurance card and waved her away. She sat 4 hours in the waiting room. Staff is so rude.

Becca Brutal I had a referral for both counseling and psychiatry for medication. They never reached out to me once my referrals were available. I had one and then asked my doctor for the other. I came off my medication on my own. Then I called to make an appointment on a Friday and was told that they leave at noon on Friday. That to me is not reasonable considering the volume of people that have issues and need appointments. I looked up their reviews. The reviews left me with doubts about the quality and competency of them being able to help me. So today I was called to make an appointment and I called back and was told they wanted more information regarding what I wanted to be seen about from my doctor and wanted me to go back and ask them to send something. I asked why can’t you ask me or have an evaluation type form for me to do. Well she said that they also have that form but still wanted this from my doctor. Well I got off the phone and I realized that this is wasting my time and my doctor’s time. And what if I don’t feel like sharing that much information with my doctor. It really kinda pissed me off. They had my referral since December or January and had no concern to reach out to ask for this information and no concern to make appointments. It’s now March. And then they are scheduling 2-4 weeks out. Well maybe if they worked on Fridays they could knock out some of that delay. This bullcrap sealed the deal for me that they lack in care and competence. I’ll find somewhere else.

Götterdämmerung Wasserjungfer Kaiser Michelkos (Erzherzog Junge Römer) I was a patient 20 years ago back when it was called Metroplex Pavillion, where thier services was used to aid my narcissistic mother to abuse me. Anger is valid response to abuse and having trained mental health "experts" recruited as flying monkeys to gaslight a child as the abusive one. They also misdiagnosed my autism spectrum disorder as antisocial personality disorder. They also think its okay to send kids to a resident treatment facility aka the troubled teen industry. Think of places like Élan School. This place squares the blame on the child yet never asks as to why the child is acting out in the first place. I didnt need therapy then but I need it now. Thanks for the CPTSD I hope yall sleep well at night.

Bethany Horton After being hospitalized a year ago, I’m still on the waiting list for therapy. And the ladies at the front desk always seem like they hate their job and so I’m pretty sure they didn’t actually put me on the waitlist. She also told me after my last appt I can’t make my next follow up appointment with my dr and that they will call me to make it. They never did. Maybe these ladies need to get a different job and stay away from MENTAL health clinics.

Kim H Dr Bishara is a fantastic psychiatrist - I have had the best experience working with him. I am not going to leave the clinic immediately now that he is moving on as it has been difficult to find a good provider in the area. For him personally - I did a 5 star review. I will give the new practitioner a fair chance and review later- but my main concern is the front desk staff. I should have written a review two years when I was first trying to start services here and get an autism evaluation for my son. The lady that works at the front desk is one of the rudest individuals I have ever encountered and I even caught her in a lie regarding my paperwork more than once when we were having issues with our referral. I try to give people the benefit of the doubt as everyone has bad days - but I have had far more negative encounters with her in two years than neutral or positive. She lacks any sort of basic customer service skills which in my opinion is vital to a front desk attendant in any job but even more so in a behavioral health clinic of a Christian organization.

The north remembers So I want to start off with I did have to wait a long time to get in, but there is only one doctor here and a lot of the issues came from my insurance company which isn’t the fault of anyone at this office. I had my appointment this morning and I did have to wait but again one doctor. Front desk and staff were very nice, the chairs are changed from the ones that were featured in the review. Place was clean, doctor was vey nice and explained everything so I could understand. I was expecting the worst due to many bad reviews but my experience was not bad just a bit of a wait time.

Tyler Willey Extremely old and dirty. The staff wasnt very professional. The chairs were probably 20 years old and torn to shreds. The exam room table was so gross and the vinyl is extremely worn out and tearing. Nasty and dirty. Alcohol wipe he used on me was dry like a napkin so I know it wasnt sanitary. I would choose another place if I were you. Very weird experience.

Cecilia Helmick 100% do not recommend, everything is so old school. They want to charge extra fees for credit card payments done over the phone... FYI you cant pay online because they dont offer it. I also could not request MY medical records be sent to my new doctor without driving the 6.5 hours there to fill out a request in person... oh and pay $30. Save yourself a headache and find another neurologist.

kimberly moore I had an appointment today at 8am. I arrived to my appointment at 8am and the doors were still locked. I waited 15 minutes and the doors were still looked. At this point I left. I called the office and left a voicemail asking someone to call me back. No call back. I called back again in the afternoon and finally got a hold of someone. I explained everything to her. She was very rude and told me that they called me the day before to let me know they wouldnt be there until 8:15. I told her I was there at 8:15. She then started to argue with me that I couldnt have been because the other people that waited signed in at 8:15 in the dot. I asked to reschedule. Next available was in December. This entire time she is still arguing with me as Im asking questions and shes trying to finish my sentences. I asked for her office managers name. She wouldnt give me that information and told me to call back and reschedule my appointment and hung up on me. I called back and received no answer. Her name was either Stacy or Tracy. I will not be going back due to horrible customer service.

Cece Very slow, not punctual. My daughters appt was at 9:45am they tell you to get there 20 minutes early. I get there around 9:15 am didnt get called back until 10:02am waited for Dr. Wills almost 30 minutes he still hadnt came in the room I ended up leaving and not rescheduling due to time wasted and no updates nor check ins from the Dr to let us know of whats going on

Heidi Always a good experience here with specialist doctors. Facility is easy to get to, ample parking. Be sure to use the check in on the first level then go to the designated floor for your appointment. Nurses are very polite and accommodating. My doctors that I’ve used here have been outstanding.

John Moseley Saw orthopedic specialist for needed hip repair, X-ray, MRI and two visits before my surgery . Told him my injury was old (1975) and bad . Had way too many injections to make it through the years. Surgery scheduled at Advent to replace the hip. Told approved by my health plan after MRI . Surgery was to last 2 hours , hoped to go home that night or the next day. Surgery lasted 9 hours I came out to ICU. My wife was left alone in a deserted waiting room as everyone went home at 5. I learned a lost blood and received transfusions, aspirated and was lucky to be alive. Saw my surgeon that night and never again the 4 days in ICU. Later learned there were abnormalities, complications, and errors in my surgery. The ICU stay and hospital stay was grueling. 10 days after discharge I developed an infection, original surgeon ghosted me. A carrying nurse sent me to BSW ER in Temple, the ortho docs , staff, infectious disease folks there saved my leg and likely my life. 5 stars for them. BSW Hemmingway Ortho and Advent get zero if I could give it . If u use advent watch you bill, they failed to obtain $25k worth of out of network provider for my surgery. The BSW ortho docs are not under the same supervision as the Temple Docs, I believe they answer to Mayberry RFD. Make the drive to the real hospital, best gas money I ever burned .

Tylisha Reed The 2 receptionist on the first floor on the left hand side were terrible! I stood in line for 15 minutes after Echeck in while they giggled and gossiped. The ladies on the right were working very hard to get the long line under control. Finally a lady on the right saw the ladies on the left were not doing their job and asked if they can check people in. She finally called me up and told me I was checked in and to go to 3rd floor, 370. As I get up to the third floor (mind you this is my first time here ever) the rude lady at the middle desk before I can even get the first syllable of my question out, rudely interrupts me “ go around there” I ask for 370? She’s like “ yea… around there” pointing around the corner. So freaking rude like I could’ve been asking you where did you get that bad hair cut from. Ugh I hope this is NOT where I’ll be going for the next 9months! I wish I could rate them all individually because the receptionist for OB/GYN was pleasant and friendly unlike the others I encountered. All in all professionalism even in healthcare is down the drain!

Yuan圆Jing靖 Systemic Way of Overcharging Patients. Stay away and Be Aware!!! I took my son to see Dr. Neak on 1/10/2025. He had a foot injury two days before the appointment. He was not in much pain, but the X-ray showed he had bone fractures on his two smallest toes of one foot. Doctor looked at the X-ray and said he needed a boot for the injured foot. Shortly after that, doctor left the room. He did not come back again. All was like a regular doctor office visit, and I did not expect he would be back into the room either. Dr. Neak did not stay any time longer than that of a regular doctor office visit. We waited a while in the room. Eventually a nurse brought in a boot. At first the boot size was too big, and then a smaller size boot was brought in. My son put the boot on, and we walked out of the doctors office. All seemed normal until the bills rolled in. The actual bills came in roughly after one month. My insurance company had processed the claims. Let me list them out below. I had called my insurance and had called Baylor Scott White Billing too. I spent > 1 hour talking to them, but it did not help at all. I was surprised even more after learned how the claims were justified. The explanations of the claims would shock you. Four Claims with charges: 1. Dr. Neak Office visit cost about twice a regular doctor visit would cost. My insurance told me it was not because Dr. Neak was a specialist, but because the claim said the office a long one - longer than a regular dr. office. It is a 45 minute dr. office visit claim. OK, I thought. It must be the boot thing prolonged the office visit time. A regular dr. office does not need to spend time trying out the boot. Anyway, heres the charge: *** Doctor office claim: $322.00; Amount Allowed: $217.95 *** 2. A surgery charge in the same claim as 1: I was told anything happened besides the doctor talking to you in a regular dr. visit would be put into the Surgery category. Well, I guess the nurse with the boot thing must be the "surgery". **** Surgery claim: $477.00; Amount Allowed: $242.96 *** 3. Medical Supply: a separate charge. Must be the boot again. **** MEDICAL SUPPLIES: $335.04; ; Amount Allowed: $161.95 *** 4. The most outrageous charge of all: Baylor and Scott white charged an "outpatient services". When we called BSW billing and told them we never left the same doctors office, they said it did not matter - they could call the same doctor office visit room a treatment room. Also I was told that I signed all papers when I came in, so it means that I agreed to be charged by whatever they regularly would charge. Regularly, excuse me? Your regularly doing something wrong does not make it right. Well, I did sign the papers when walked through the door, but that did not give hospital the rights to charge patients whatever did not make sense. Anyway, I guess It is all the boot, which was brought in by the nurse, was labeled as "SURGERY". Wow, some surgery happened, the hospital must have to seize the opportunity to make a charge too. The claim said - SURGERY happens in the clinic treatment room. Wow, the same doctor office is labeled differently, now the label started to generate some revenue too. Heres the charge: **** OUTPATIENT SERVICES: $1,180.17; Amount Allowed: $581.82 *** Baylor Scott White also made an attempt to add an entry of an "office visits" of $325.00 in the same claim they did for "OUTPATIENT SERVICES", but fortunately my insurance gave it a $0 Amount Allowed. Fellow consumers, I do not think we are patients in the eyes of hospitals and doctors, we are consumers. Please be aware, please be careful. God bless.

Cola Johnson I have never been treated with so much disrespect at a baylor scott and white facility. I been to several. These two ladies. One African American and the other I am not positive had shoulder length hair bold.face lied and told me mu insurance fought against the Affordable Care Act and wouldnt be paying 100% for preventative care. After calling my insurance twice they refused to take the information stating I would need to call back and reschedule an appointment and call my insurance to go through this entire process again. I asked to speak to a supervisor. They stated their supervisor was working at killeen loaction When I called the killeen location to report it , they stated each facility has their own supervisor and I was more than likely lied to. I this happened on Tuesday August 6, I have yet received a call for someone to alleviate the problem or situation.

Marisol My first time at this clinic and my last. My husband and I had an appointment with Dr. Canell to get a pap smear and another test I needed to begin treatment. When she came into the room she was very upset and treated us very rudely. We did not understand her behavior, and we also did not like the way she told us things. In addition, she did not want to do one of the tests. I do not know how they have a person like that, who does not know how to treat patients and is unprofessional. I have never had such a horrible experience like this. I really do not recommend this clinic and much less this doctor.

Kimani Johnson I was blown away by how nicely my first visit to this clinic went. The building was clean and comfortable. Dr. Tillman and her assistant Micaela put me at ease. They saw me early, answered all of my questions, and adjusted my treatment plan to make sure there were no contraindications. I was referred for 1 issue and I ended up getting help for 4 issues. 10/10

SUSAN I get my labs done every week at the Harker Heights clinic. One day, they made one of my labs at the killeen clinic and, out of habit, just went to Harker heights instead. They see me every week it was an obvious mistake and an easy adjustment to make but the young black girl at the desk act as if it was impossible and was going to make me reschedule my whole appt. She finally reluctantly decided to change it but not without attitude and acting as if I was a bother. The girls upfront all act this way when just trying to check in... every week its the same attitude. I told my nurse what happened, and she was just as shocked as I was why the receptionist made such a big deal of it and just didnt change it. She said the receptionist shouldnt have tried to reschedule my appt and just make the adjustment considering Im there all the time! I am giving a stars just because the nurses there are the only good thing about that clinic, but 0 star for the girls up front.

Jorge D First time at this clinic and will be my last. Front desk caucasian lady is rude as they can design them she got mad that I interrupted her nail polish session. Customer service is not on her skill set. She is intolerant bossy and challenging. Her facial expressions shows how much she doesnt want to be there I think she will do better as a correctional officer.

michelle christy i had an appointment and was told to come early to fill out paperwork. i did so and on the day of the appt - they couldnt find any record of it. then i experienced the very worst pain from the exam. i was in tears when i left. this place is so disorganized - misinformed and i recommend anywhere else. i refuse to go back there.

Samantha So far my experience here has been good, Dr. Clapp made me feel at ease during my visit and addressed come concerns I had. I feel very confident with her as my women’s health Dr.

Moxie Tomanica It was a few years ago that this happened but I was concerned with the side effects of my birth control and my doctor told me I should be more concerned with my weight and my ability to have Children. Im there to get BIRTH CONTROL dont lecture me about my weight in the name of having children when I dont want any not to mention you are not my primary doctor so mind your business. I have since lost weight but I still think about that womans comment and how it was incredibly inappropriate. I also experienced sexual trauma and she rushed me into my papsmeer which I had not scheduled so it was a surprise and I was trying to get myself mentally prepared and she told me "your partners see it so why do you have a problem with me seeing it" really creepy and not at all comforting coming from a stranger who wont give me five minutes to prepare. I have since grown as an adult and am no longer 22 years old so now it doesnt sit well with me that I allowed that treatment. Dont take your daughters here. Dont take yourself here.

jessica koonts I called to make an appointment because I had missed my period for two months, it took two weeks to get in. I was finally seen on 2 April, the doctor was an hour late at getting me in for my appointment, I explained my symptoms and he ordered a lab workup, which did not include a pregnancy test. A few days later I was having more symptoms and I took a pregnancy test and I found out I was pregnant, I called the office and they told me to just come in on the 12th when I had a different appointment scheduled. On the 12th they called and canceled, I told them I needed my lab work...they were not tracking that I thought I was pregnant because they had not updated my record. The told me if I made it in before 11am they would draw my blood. I went in and had seven viles of blood taken, I didnt get to see a doctor or a nurse and the receptionist told me my labs would be ready on the following Wednesday. Now it is the 22nd and It took two people to find my labs, because they were never inputted into the system, they finally did locate them. but now they are telling me they are still not back even though they should have been in on the 17th. I go in tomorrow to request my medical records be sent to another doctor. I cannot believe how unorganized this office is and how little they care for their patients, I am 8 weeks along and I had to go to a walk in clinic to get a nurses consultation and an ultrasound because I couldnt get anything back from my doctor. I do not recommend Dr. Kempers office for any of your healthcare needs.

Childers Samantha (HoneyBee) I went in to get my IUD removed and they refused to take me despite the symptoms I told them I was having. The lady at the desk wouldnt even let me finish speaking, she interrupted me and said "they dont do that".