5 /5 Shumaila Dosani: Update: As soon as the staff here saw my review they called me in to get it fixed and they are exactly how I wanted them to be. I really appreciate good customer service and was sure to tip the nail tech who put in the effort to fix my nails. Tho I wish I didn’t have to come back out for this I do appreciate their efforts!
I was super excited to try the glass nail trend, but unfortunately, this salon didn’t have the necessary jelly nail polish for it. Jelly nails are a huge trend right now, so I expected a well-known chain like this to have what’s needed, but they didn’t. The nail tech tried her best to improvise with a glossy tint, but it was clear she wasn’t familiar with the technique.
This lack of expertise seems to be a recurring issue. Most of the nail techs don’t appear to be very experienced or skilled. Out of the entire staff, there might be two or three people who are amazing, but if you’re new, it feels like a game of Russian roulette.
To make matters worse, the nails chipped the very next day—$70 completely wasted. I won’t be visiting again.
Additionally, my friend, who visits this salon every month, was rushed and treated rudely. After she had already been seated, they asked her to step aside because she was a little indecisive about her choice.
If you’re looking for anything trendy or slightly complex, this is not the place to go.
