5 /5 Kevin Bass Houston REALTOR: I go to Great Clips twice month in my hometown, The Woodlands TX but am here this week at my girlfriends house and needed a haircut so I came in earlier this morning. The wait wasn’t long (only 2 customers in the shop) and after 3-5 min wait proceeded to get my haircut. The lady cutting my hair seemed to be in a big rush and after telling her my normal haircut she started and was finished in 5-7 min. She didn’t show me the back in the mirror like usual but I’ve never been to this shop so I didn’t think much of it. I paid left her a generous tip and went on with my day. After a few hours of being home I noticed a 1.5-2 inch difference on the sides of my fade. The left side of my head looked like I had a tupee on and was terrible. I came back to the shop and Xochitl greeted me and was super nice and understanding. She offered to fix the butcher haircut and did a phenomenal job. She had a great attitude and was happy to help. I appreciate her customer service and her taking the time to make it right for me.
