4 /5 Mike Openroad: We were in Texarkana (08/2018) for a wedding, and my wife, her sisters, mother, and niece went to Kelly Nail & Spa on Richmond Rd. for manicures…a girls’ day out on a Saturday afternoon. They reported that Kelly’s was clean, bright, and very busy. Staff were in graphic t-shirts, shorts, and sandals/flip-flops...for the most part, staff acted professional, but Kelly Nail & Spa did not feel like a professional shop. My wife got a manicure by Kelly (the owner), who was very nice, very attentive, and very thorough. One sister and her mother also purchased pedicures. They reported being satisfied with their manicures and pedicures, but they mentioned that their manicures and pedicures weren’t anything more nor anything less than other places they have been for beautification and relaxation. The other sister and my niece were not satisfied with their manicures, as they reported that the gentlemen attending to them seemed to be in a rush and unengaging. They reported that they did not get hand massages/lotion like the other three and were dissatisfied with the overall visit. Apparently, Kelly’s was very busy (Saturday afternoon), and instead of reporting a delay, they tried to push as many customers through as was possible…this cut down on customer service.
Two of the ladies voted for three stars, two of the ladies voted for four stars, and the mother was undecisive and voted for 3.5 stars. All reported that they would try a different place the next time they were in Texarkana except my wife, who really enjoy Kelly’s (the owner) manicure.
