Prock Automotive - Lubbock (TX)

5 /5 Asher: If youre looking for a reputable, honest, and communicative mechanic in Lubbock, look no further than Prock Automotive! Im a bit of a hypochondriac when it comes to my car, and brought it in over a small noise that it had started making. The first time I brought it in, they fixed my A/C up (for a reasonable price) since it hadnt been functioning at 100%, but the noise was still there. Brought my car back in to have it looked over more thoroughly; after inspecting the underside they adjusted my brake pads, but couldnt find anything to be concerned about! They returned my car to me free of charge, despite taking out time to replicate the sound I had noticed, check for any visible issues, adjust what they could, and test it again to ensure that the adjustment helped. My car had to be kept at the shop for a couple of days due to the volume of jobs they had, but they still took time to get my car looked at as quickly as they could! I greatly appreciate their communication with me, as they kept track of the status of my car and happily gave me updates each time I called about it. I was worried that calling each day would be bothersome, but I was always met with friendliness and knowledge about what exactly had been done with my car since the last time I called. I will be coming back after this experience, not just for the honesty they approached the job with, but also for the excellent customer service!

5 /5 Mark Dotson: I have been dealing with Prock Automotive for around 20 years. I feel that they are very fair and very qualified. Not many places can you drop your car off and feel confident about the service and the bill. I really appreciate the interaction I get from Joel and the rest of the mechanics and service advisors. I wholeheartedly recommend giving Prock Auto a try. Feel good about their work, feel good about supporting a local business. Mark D

5 /5 Chris Wortham: Grew up here. For 20 years these guys are "car guys" They will NEVER recommend anything thats not necessary.

5 /5 Shawna McDonald: I cannot say enough about the service, quality and fair pricing! Last week was extremely cold and we had 7.2 inches of recorded snow at the airport. I went out to my admittedly older car about 6:30 am to warm it up when lo and behold, no heater. It would blow but there was no heat at all. I called the place I have taken my car to in the past and they told me it was the heater core and it would be $1,400.00, sight unseen. After calming down, I called around and Prock Auto was willing to diagnose the problem, call me before any repairs were started and get me in on the same day. On a freezing and snowy day, Eddie was very polite, friendly and knowledgeable. Turns out it was a thermostat issue and they flushed the heater core. They had it out the very next day and it didnt cost anything near what I had been quoted by a place I previously trusted. Eddie even showed me what a heater core looked like before and after having it flushed. Car trouble is one of the worst troubles to have, especially if you are a single woman, but Prock Auto, and Eddies incredible customer service, made the bad situation tolerable and it was at an honest and fair price. I highly recommend them when your car is misbehaving!!!

4 /5 Tye Burnett: I shared a review previously about our experience with Prock and deleted it because they made things right. My first review was posted way too prematurely and I hope there are no hard feelings. Prock has been around for decades and there is a reason. Customer satisfaction. Its inevitable and fact that anyone who owns a car will, someday, have "issues". Give them a try! The staff is super nice and polite and want you to get back on the road as soon as possible. Kudos to Eddie for being so professional.