Gelbk Slots I arrived by ambulance with a 85 oxygen level. I just could not catch my breath. I was wheeled directly to waiting room for over two hours. We have not lived in the area long, and had never been to trios.
After two hours, I had it, and went over to Lourdes where I was seen right away and admitted for two nights. Needless to say, I’ll never go back to trios. Horrible customer service. Or maybe just horrible service for customers with Medicare.
1 /5
Ashley Self The doctor was amazing and has great communication. The nursing staff on duty was very lazy. They were to busy talking to each other to help my father. The nurses were also rude. Called the nurse station and waited over 30 minutes for anyone to come in and assist. Had to unplug all the machines to be able to help my father in the bathroom because everyone refused to come and help. While waiting for a nurse, we can see from our room that the nurses are sitting playing on their cell phones.
1 /5
Eddie Bones Added complexity does not help. Stopped by for labs during a break from work. Saw an open window and walked up to it. The girl looked puzzled at the window asking if Id cut in front of someone. I said "there was a row of empty chairs if thats the line youre referring to". 3 weeks ago I stood endlessly while a group of girls behind the window group chatted about something and avoided looking to see if anyone was waiting that they could help, and one repositioning herself after she saw I was waiting. So, I then get the explanation that the "new procedure" is to check-in at the info kiosk, then check in at the labs window, then check-in at the actual lab. At the labs window I waited 10 minutes for a stack of papers to be printed and reviewed and stickers applied to each form (why isnt the barcode and info printed on each document), disclosures signed, yada yada yada. Its always a slow process that has never been streamlined despite the technology being available. My previous care provider I was in and out in a fraction of the time it takes for labs here. So once the docs are signed, copies of my med cards scrutinized, has anything changed (all of which can be done via phone) I get my stack of papers which are the reviewed once again (I understand for accuracy). The actual lab people are pleasant and polite. The kiosk is an answer to a problem no one asked for. Make it informational, not a requirement. Its akin to waiting in line to be assigned to a line and is an absolute waste of time. And if it is required, put it in the middle of the entrance, line of sight, not squirrelled away in the corner. I know HIPPA regs, but panels are available for privacy. Work on streamlining services not adding obstacles.
1 /5
Amanda Thompson Recently, my frail senior mother was admitted to Trios Southridge Medical Center for a severe case of pneumonia, exacerbated by her existing COPD and the season.
Upon initial observation, the care team appeared to be caring, empathetic, and supportive. However, concerns regarding the quality of care, healing, and patient safety soon arose.
Dr. Watson and the hospital administrators appear to prioritize revenue generation over patient well-being. Patient interviews conducted by these individuals were conducted with my mother, who was in no state to provide such informed consent.
My mother has been experiencing borderline lucidity, fever, and extreme fatigue. She was compelled to participate in physical therapy, and the physical therapy associate deemed her safe for discharge, despite her condition and only witnessing her walk to the restroom. This oversight has resulted in my mother’s insurance provider refusing to cover any further hospital days.
This situation places my mother in a vulnerable state, putting her in more significant risk to my mother’s health, especially considering her ongoing illness, fever, and severe diarrhea.
The care team and their administrative support have shifted from caring and courteous to resorting to demeaning language, such as asserting that they are a "business" and no longer prioritize the health and well-being of their patients in the name of profit.
This entire experience has been profoundly distressing for my mother, causing her emotional trauma and a sense of loss. Despite her clear and explicit statements to nurses and the on-staff physician that her daughter holds both durable power of attorney and full medical power of attorney, her concerns were disregarded.
Due to this unacceptable experience, I am compelled to refrain from recommending Trios Southridge Medical Center to anyone.
Sincerely,
A. Thompson
2 /5
Boone Myers Wife has been seeing an OBGYN here for a year and the service has been great, we just had a baby Wednesday and the delivery process was great. The admin side of this entity on the other hand... horrible experiences. They ask for ID, insurance card and act like theyve never seen you before. Even though we had been coming biweekly and weekly for two months. Booked an appointment to see a Trios pediatrician while in the Trios recovery wing. Showed up today for first pediatrician appointment, and they didnt have the reservation even though we had received the automated text messages conforming the appointment... frustrating to say the least.
3 /5
