5 /5 Barb Keogan: I had a recent experience when I was picking up an order from a prescription. My friend who brought me in was adamant about needing a specific name of the item that was not reflected on the prescription, which caused confusion.
Chris R., the customer service person helping us went out of his way to confirm we were getting exactly what we needed and was covered by insurance. It was just called something else. We also opened the box and indeed it was exactly what was needed/ordered.
Shout out to Chris R for being so professional, positive and working in a de-escalating manner. Your professionalism is outstanding! Thank you!
