5 /5 Mary M: While I was driving the wrench light came on and my car seem to slow down and jerked when I tried to accelerate. I was in Pullman, WA and pulled over, wasnt sure if it was safe to drive. I looked up a few auto shops and they were all backed up and booked through the up coming week. Situation sucked because labor day was coming up therefore most business would be close and I was heading out of town at the end of the following week.
I found Your Neighborhood Mechanic which is a mobile service and called and he showed up same day within 10 minutes. Ken is absolutely amazing, not only knows so much about cars, however also been around them, years of experience and knowledge and enjoys the work as well. I absolutely appreciate his mobile service for my situation, time, availability and convenience and advices. I appreciate how much I learned from him. He did a diagnostic on the vehicle which pinpoint the issue was my throttle position sensor at the gas pedal and sent me the report. Its great having that report, not only for my records but informative and specific. He informed me the part I needed and he replaced it a couple days later when the item shipped from Spokane. He was done in about half hour and charged me the reasonable and affordable amount that he quoted me prior. He offer the convenience of multiple forms of payment and emails or text you the receipt.
I absolutely appreciate his professionalism, service, honesty, addressing all my questions and concerns in a way that I can comprehend, flexibilty, availability, affordability, convenience and expertise. Id recommend him to anybody. So grateful to find a mechanic I trust and can afford. He seriously made a stressful situation so much easier and I cant thank you enough!
