4 /5 Alexis Gilchrist: Note: The situation was rectified in person with great results, which is why Im giving them 4 stars, but its worth noting that one person is a MUST to stay away from. Stefani fixed them and made them look amazing and made me feel welcomed again, and every other time Ive been here is great(reference shown, APPROVED AT TABLE, and final results in photos):
I came in and asked for a gradients clear to black claw shaped nail with a design on one nail, and the gentleman I worked with was the literal definition of a nightmare.
He continually smudged my nails and made them look like a toddler was put in the seat and asked to do my nails. He refused to listen to what bothered me, and I tried to compromise and work with him, but he refused. Other staff also guided him to use different methods like the airbrush rather than the dip powder, and he refused again
He told me after his 5 failed attempts that I was only allowed to have a solid color and that I coudnt ask for what I had previously approved because "nothing made me happy" and that not smudging it was impossible. He also displayed shifty behavior and wiped away the messed-up nails and denied he did anything when staff came to help, making me look unreasonably unhappy
He then declared publicly in front of the entire salon when they finally got another person to work on me, saying, "I know you have OCD!" As loud as he could after I polite had apologized and that I wasnt trying to be difficult. He didnt make sure my nails were even (trust me, they are crooked in some spots and NOT the same length anywhere), theres build up of the gel material on the bottom, and he didnt even try to use stencils or the airbrush to make it look nice. He doesnt seem like hes even done nails before
He is a large man with a tattoo sleeve on his left arm, and trust me: you wont even get a smile from him. He was disrespectful and out of line entirely, and I even swapped artists to have him to accomodate a woman not wanting a man to work on her, so I become his unfortunate victim of his excuse of "art"
He will bully you into paying 90 dollars for something that is the quality of again, a child, with an attitude to match. If youre unlucky enough to have him, you better be firm on your expectations as he takes any opportunity to take advantage of you and make you feel like the problem
Again, thank you to staff for believing me when I said there was a problem and trying your best to make the situation right. He obviously needs to sit down next to some of you and learn how to act so no one gets an overall negative idea of the place. If it had been my first time, I would have never returned again
