5 /5 joanna kadish: I had a nasty looking chalazia under my right eye and did what my primary caregiver recommended, which was to get on the Kaiser Permanente website and do an online care chat with a clinician. I discussed symptoms and uploaded photos and soon had a referral to see an ophthalmologist, Dr. Fine, who turned out to have the best recommendations and insights, as well as medication to aid me in treating my inflammation. In my case the system worked beautifully, and quickly.