The Best 19 highly rated medical facilities near Ontario, CA (Page 2)

ari kim Great staffs including a doctor. It was a busy day so the waiting time was long. However I could see that they were trying their best to move forward as fast as possible. Appreciate your efforts.

Obiageli Ejim At every Concentra I have been to, one thing is remarkable - their customer service is top notch. I have never left any Concentra feeling disrespected. Its the speed and the courtesy that I admire most. They are always ready to answer your questions.... Keep it up!!

Robert This place is a joke. No one seems to know what theyre doing around here, my mom comes up here for treatment and it seems like things change or theyre unaware, my mom has had an injury and shes a senior citizen. Today she had physical therapy and they have no record of the extension. They are making her find her paperwork and straighten it out herself but they cant call the other Concentra center to straighten it out. Thats their job, not my moms job to do. The staff just doesnt seem to be with it. Whoever Brenda is that my mom has been dealing with is flat out incompetent, my mom shouldnt even have to be dealing with this and being exasperated from. I dont know whats going on here or what games they could be playing but this seems like harassment especially to a senior citizen. They seem to never follow through on what they say or promises they make either. My mom has to report to her job if shes there if shes not at her appointments she wont get paid. There was a mixup on their end and the supervisor Mario vowed to call to straighten it out, he never did and now my mom has to do the whole back and forth thing with them and her job, because these people dont seem like they want to their jobs or maybe they have something personal against my mom since shes had to keep going back and forth with them over other things relating to her case. In either way I wish they would do better or hire staff that are competent. It now turns out the approval paperwork was faxed to them by the insurance company, but this office claims they dont have it. My mom confirmed the document was sent and authorization sent for physical therapy treatment so why does this office claim they dont have it. I dont understand I really feel they are harassing her at this point and shes really upset that she isnt receiving the updated treatment that she is supposed to get for her injury. Whos running this office? Someone really needs to audit this staff here According to my mom, The insurance adjusters are even asking if shes being seen by this office. The insurance adjusters sent a second authorization to this office on a different occasion, and this office claims they dont have it. And my mom still hasnt gotten the updated care and treatment that was authorized by the insurance company. If they are refusing my mom care then this is a bigger problem that is going to have to be addressed.

Juan Rodriguez I was greeted nice. I gave Concentra 3 stars because the receptionist forgot to turn in my paper work to the person that was going to do my random testing. So I was sitting in the lobby for an hour just watching everyone coming in after me get called in. Once I spoke up and asked what was going on I was treated exceptional and the process went quick.

Donna Zabala From the time I walked in I was not greeted. It took 10 minutes to be told to write my name and wait. Everyone I came in contact with from the front desk, the nurse checking me in and the dr very robotic. No welcoming interaction. It seems like to me being my first workman’s comp at the age of 68 that this was a non personal interaction and was treated as a low life individual. Unacceptable not everyone who come here like me might really be hurt. Treat people well!

Sanchez Yesenia (Sunny) This is the shortest wait time I have experienced in such a long time at a hospital. The staff and doctor were friendly and I got the help I needed. I was experiencing intense pain in my right shoulder that was also affecting the rest of my arm. I was able to get pain relief while there and was also prescribed more pain medication to help me when I got home. I was finally able to sleep when I got home.

Violeta Lopez The doctor works very slowly with her patients, lasting more than an hour to give me the discharge sheet while I watched other patients in the waiting room leave quickly with their paper. I think that the doctor is a bad image for the hospital because she doesnt do a good job and she couldnt help us with my daughters health. I had never had bad care with the hospital. I hope you supervise that persons work.

Kawana Anderson Well The ED nurse on the morning shift that was assigned to my father William Anderson at bed 9 on 1/13/25 was efficient and kept us updated on his care/medication. Once my father was admitted and transferred to MST department a gentleman by the name of Abbie meet us while in route to his room and ran ahead of us to get my father charts ready. While my father was being put in his bed a lady by the name of Lena greeted us with the most welcoming smile and conversation. Unfortunately Lena was not my fathers nurse but she was the nurse of my fathers roommate. Lena is amazing, knowledgeable, and efficient. Lena did assist with my father even though she was not his nurse. Lena is so good at what she does that she took care of both all most simultaneously. Her demeanor is so warm and inviting. Abbie went above and beyond to assist as well especially with getting both my phone and my fathers phone charged.So appreciate the two. Once the morning shift came on we meet with Courtney and Dorothy. Omg!! The treatment continued. Courtney jumped right in and listened to my father and myself, communicated well our needs, concerns to doctor Shikh. I mean such an amazing team. Dorothy came right in and immediately noticed that I stayed over night with my father and slept in a very uncomfortable chair and assured me that she would find something more comfortable for me. Dorothy expressed to us that she loves what she does, loves helping people, and if we as people dont help one another than who will. She is absolutely correct. To sum it all up Dorothy brought me a comfortable reclining chair plus clean blankets. Now Internal Medicine Doctor Shaikh listened closely to my fathers needs and concerns. He informed Cardiologist Chow of a plan plus concerns who also came in and executed the same thing attentive, knowledgeable, and caring. What an amazing team. Wish nothing but the best for them all and a Happy New Year to them and their families. Stay blessed and safe always.

Kela Brousard I was provided excellent care when I passed out in the shower and landed on my head. I had a big gash on my forehead and a smaller one on my chin, which they nicely stitched. A CT scan revealed my jaw was fractured on both sides. They gave me the imagery from the CT scan on a disk. I will get a referral from my healthcare provider back home with that. I am grateful for the quality care and the relative speed of it. Thank you.

Daniel Ortega Worst hospital ever, nurses are rude, "doctors " they dont even know what theyre doing.. my wife han appointment for an abduction and they said they dont have a nurse and a bed available... if you love you family dont come to this hospital..

Amilcar Castro Worse hospital ever don’t take your children there they don’t even assign you to a room or a bed. They just have you sitting down in the lobby and everybody’s sick there so just don’t go.

Hector Hernandez I had gone to the ER. And it was getting late. I was real hungry I asked for a snack and I was given a sandwich with a small beverage or jello. I was surprised real good NPs.

Colton J Jacksonville It was a great hospital great service and friendly people!!

Mary I gave one star, and thats for the few employees that really care! I have a family member there and the care in that facility is horrible! Do your research before letting your loved one go there. It should not matter if they have medi-cal or private insurance. Our loved ones should be well taken care of with dignity and respect as they would want there family members taken care of! Shame on you! The medical board or who ever over sees these seniors care needs to step in and check this place out!

Margie Staggs A very friendly place to visit. The staff are very friendly people. My sister is there and Iam sure she is well taken care of. Thank you all

Warren Adams I went to visit an old friend. The staff was pleasant and helpful. She wasnt in her room. They helped me find her. They showed a lot of patience dealing with the tenants.

Joey Reyes The mother of my god son is currently here and she’s doing just fine. All her needs are met in a timely manner. She is able to enjoy the activity room and enjoy the sun in their patio. It is a small facility yet everyone treats each other like family. The staff is very professional and understanding, I see her staying here for a while and I’m happy to know she’ll be okay :)

Rebecca Ehrnman My father spent his final 5 days in the god awful care of this wretched facility. The nurses are awful, they show no care or empathy towards their patients or the family members of the patient. They yell and scream from across the hall, shouted in my fathers face when he was clearly knocked out from pain medicine, and couldnt answer any of my questions reasonably. I wouldnt recommend this place to my enemies, no one should ever have to endure the incredibly poor-quality of care this facility has to offer. I regret immensely that my father passed away in this facility, and have only found comfort in knowing that he was most likely unaware of the horrid conditions. Additionally, my father was very far gone, he could not eat, move, or even communicate. What was also very upsetting, was the fact that every day I came to visit him, his beard would have food and god only knows what, completely mangled in his hairs. It appeared to me that not a single nurse there was making any effort to clean his face off for him. As I stated before, atrocious treatment, I wont even call what they did "care".

Jamie Fulk The dirtiest hospital I have ever seen. The floors were visibly so dirty. The lobby was dirty. The nurses had attitude. First nurse said maybe my 4 year old son had gotten into drugs because I told her he was hallucinating from high fever. Very rude and dismissive. My son was brought in an ambulance just to be taken to the lobby not even a room. Only was offered Tylenol and the nurses seemed annoyed to help or even talk to us. Nurses did not want to help give my son the oral medicine, one said she didn’t want to be kicked. I will never come back to this hospital or recommend anyone to go here.

B Stockman Was seen and treated for a serious potentially life threatening rapid onset infection. I was seen quickly in the ER and had am amazing nurse who inspite of being busy l, still had a great attitude to me and her other patients. I was admitted within 5 hours and after IV Antibiotics were started. When I was taken to my room my ER nurse accompanied me to personally hand off to my next nurses. I was in my room for three days and the quality of care did not change one bit. All of my nurses were very knowledgeable and exceptionally friendly. Impeccable bedside manor for them all. I could tell that they all truly cared for their patients and loved their jobs. They all had great senses of humor and tried to keep me smiling even when I was in severe pain. Lots of words of encouragement as well. Even the custodial staff were pleasant and caring. They came and thoroughly cleaed and disinfected my room daily. Overal the Nurses and staff were friendly, knowledgable, and very helpful. Room was spacious, comfortable, and quiet. Sucks to be in the hospital but if you need to be this one is my pick. P.S. The food is pretty good to for hospital food.

Cindy Nelson Was transferred by ambulance from other hospital immediately had a bed and my own room. The hospital staff,Doctors and housekeeping was amazing. The nurses were so nice and caring and was nice when doctor came in he sat and discussed all my health issues with me. Was nice to have a doctor that I felt wasn’t in a rush to get out of the room. Honestly I can’t say enough about how well I was treated by all the nurses.

Ralph Redsky Kaiser used to be an Excellent medical provider however Ive noticed a significant decrease in quality in services in the last 5 years. Some medical staff offer great services many do not. During this last influenza outbreak I recently had to visit Kaiser three times in a week because they refused listen to my medical needs that I communicated to them. You no longer see an MD but a Physicians Assistant or a Nurse Practitioner (not the same). Neither was able to help me or provide me with the appropriate medication I need it to get better. The third day I had to pay the $50 fee to go to the Emergency, at that point I was able to see an actual "Physician" who indeed was able to provide me with the correct "Diagnosis" and was able to provide me with the "Correct Medication dad I needed to alleviate my symptoms. Id like to add that I pay a lot of money to have Kaiser for me and my spouse however many of the medical staff treat you as if you are a welfare recipient or medical recipient. Even If you ARE a medical recipient you should still be treated with respect and dignity. During those visits I received horrible customer service from the X-Tay Technician to the Phlebotomist Tech. There are significant amount of medical staff that provide good customer service however, many do not and this is "Unacceptable" considering premiums just skyrocketed recently. Kaiser, please consider providing your employees with professional customer service training, it will go a long way. Thank you.

Angela Almeda I went to urgent care on a monday morning because I had the flu and noticed my ear started to throb a little at night and when I get really sick sometimes I get so congested where my ears become inflamed. Anyways I went to urgent care before my ear started to get seriously inflamed and every person I encountered was so rude. Firstly the check in people in the front in building D are the absolute worse. They don’t ever have any positive attitudes which I understand it’s hard dealing with the public but when nice people are approaching them why do they feel the need to be mean to them. Anyways. Then at urgent care. The doctor that was assisting those in the room made me feel like my health wasn’t important because my ears weren’t inflamed yet but I had just throbbing. I just wanted to attack the problem before it got worse and she just made me feel like I shouldn’t have came when I know my own body. Then after that I went to go pick up my prescription and the pharmacist in building A spoke way too fast and didn’t necessarily answer my questions. All she did was just explain the dosage when it literally said it on the bottle. Thank god for those papers they print out with the prescription and I took the time to read the entire thing because that pharmacist was horrible. Overall when visiting I was genuinely disappointed with every person who “helped” me. The only time I appreciate Kaiser is when I actually meet with a doctor there or even on a phone appointment because they care about your health and take the time to answer your questions fully.

Michelle Adams-Walton Im going to post here so there is a public record. My legal name is Michelle Adams-Walton. I am at Kindred Hospital Rancho, in Rancho Cucamonga, California I am in ICU. I have a wound vac and a wound that has fecal matter in it, when it shouldnt. The RNs here in ICU refuse to follow the guidelines from my surgeon and the in-house wound care team to not let the wound vac canister get too full which means more infection in my wound. The team in ICU have made no provision to have enough wound vac canisters on hand to prevent backwash or further infection developing, as additional canisters will be needed later tonight and tomorrow. And they have the overflowing one on hand snd one extra. Kindred Hospital Rancho does not care if I receive appropriate care. I would think this would be a liability for them. Kindred Hospitals have a habit of responding to bad reviews by suggesting the reviewer take it private. But I want this to be public so others can know the substandard care Im receiving.

Anastasia Elliott If I could give this place 100 stars, I would. My Mom has been at Kaiser for 2 months & was transferred to kindred a week ago. They have done more for my mom in a week than what Kaiser has done in 2 months. I don’t feel the need to have to check on my Mom all of the time here because I can tell they genuinely care about her. Carlo, the rehab specialist, is the best healthcare worker I have ever see. This man has the patients of a saint.

Isaiah Reynoso My name is Elias Telles my wife is a patient. At Kendrick Hospital. I had the pleasure of speaking to Mrs. Cindy, to tell her how grateful I am for the wonderful care that my wife Ernestina Telles is receiving at this Hospital. I have never seen such a fast improvement on my wife’s health and appearance for that I am truly grateful to all the staff at Kendrick hospital. Thank you so much!

Elizabeth Rojo My brother was brought here recently for a head trauma that he had 1 month ago. I hope this helps to get things straightened out here and hopefully they start treating patients better. My brother had a motorcycle accident and is recovering from that here he was transferred from RUHC after about 3 weeks of being there in the ICU. The experience here has been horrible from the nurses specially the night shift. We had nurses sleeping and with earphones. My brother will call them because he needed help with peeing or to get cleaned after going poop. They would tae a really long time to come and help him so my brother would get angry and yell so then they tell doctors he’s aggressive and doctors will order to retrain him but they dont mention the reason my brother is mad. It’s normal for anyone that needs assistance to get angry if they are there to help and don’t care. They are getting paid for this. Usually one family member will be with him and we help so most of the time the nurses don’t even come in to check up on any of their patients they just don’t want to deal with anything and want everything to be calm but all these patients need a lot of help and care. It is very sad to hear other patients screaming for help and they just take them for crazy. My brother had his moments that everything he says makes sense. He tells us “ how do they not want me to get and if I call them and they take forever to come help me”? AND that makes a lot of sense. Sometimes while we are there with him we call the nurses and all we get is we are waiting for a nurse to help us and we ask again 10-15 min. Later and same response all while all the nurses are just sitting around falling asleep. One nurse even told me not to baby my brother while I was trying to help him get comfortable and I told her this is not babying him this is helping him. Something they should be doing but choose not too. It makes me sad to think of all the other patients who are here suffering from something and not being able to speak up.

Clair Hasdindra You have excellent people that really know what they are doing. Carlo from rehab is wonderful and all others. I cant remember all the names. Im so sorry. As much as I complained about the food it was decent. There was nothing that I ever asked for that didnt get. It was a pleasure being g here. I know when I go home I wont get babied like this. Its been a pleasure and my health is abosolutly better.

Amber Craddock This hospital is exceptional!!! My little dachshund lost function of his back legs on Wednesday morning. He was seen through the ER and had surgery with Dr. Wachowiak the next day. Every single person at this hospital from the front desk to the technicians to the doctors truly cares about the patients as if they were their own. Frank is back home and on the mend. I am so grateful to every member of this hospital!!! Special thank you to Dr. Wachowiak for squeezing Frank in to your already fully booked schedule, Ana for keeping him safe under anesthesia, and the entire ER team for providing exceptional nursing care pre and post op!!! You guys are amazing!!! I am forever grateful!!!!

A Roberts My Best Furry Friend suddenly got super sick and Died he was fine and then awful..I rushed him in and he had already passed away in my Suburban. I primary Vet Believes it was a Heart Attack.. The Staff at VCA rushed to my Vehicle and did everything they could.. They where Super Kind to Me and My Friend. It was Awful and my Heart is broken..But they Where professional Kind and did everything they could.. Thank you VCA

Cassandra Rojas I lost my sweet doggy girl Mia 3 weeks ago today. It was my first time ever experiencing losing a pet like this and my heart still aches so so so much. On March 11th my family and I noticed Mia had been bloated all weekend and it was getting worse, so we took her to VCA – Ontario. I called ahead to let them know my sweet girl was bloated and they knew it was an emergency and took her in quickly. Unfortunately, there was not a permanent solution to help my sweet girl Mia and she was suffering badly. We made the difficult decision to euthanize her. It was an incredibly sad and heart-breaking moment, but I am thankful for the kind and empathic staff at VCA – Ontario. They took amazing care of my Mia girl, and they were so patient, kind, empathetic towards my family and I during this difficult time. Losing a pet will never be an easy experience, but I thank the staff at VCA- Ontario for their effort in making it as smooth and gentle as possible. May you Rest in Peace my sweet baby girl Mia, I love you so much.

Sensory Catharsis I am extremely disappointed with the experience I had at VCA, which felt more like a sales encounter than compassionate medical care. My dog suffered a double fracture, and after being referred to VCA, I reached out, desperate for help. They told me they could squeeze me in that day, but I had to decide immediately, as their next availability wouldn’t be until the following week. When I hesitated, wanting to ensure I was making the right choice, they pressured me, giving me a strict deadline to bring my dog in by noon or risk waiting. The surgery estimate was a shocking $7,300, potentially up to $9,000, which I couldn’t afford, and I was left unsure if it was even the best approach. When I called back, the staff was not only rude but dismissive, showing no patience or understanding of my financial concerns or desire for clarification. Their attitude implied that I was being difficult for simply wanting to know my options. This experience left me feeling defeated and ashamed, so I sought a second opinion. Thankfully, I found an orthopedic specialist who quoted a significantly lower cost, around $3,000, and suggested a non-surgical splint option with a promising recovery outlook—something VCA hadn’t even mentioned. I feel that VCA took advantage of my vulnerable situation, prioritizing financial gain over my dog’s wellbeing. The way they handled my case was not only unprofessional but felt deeply unethical. Veterinary care should focus on compassion and the pet’s best interests, not on exploiting clients’ emotions for profit. I would urge other pet owners to approach VCA with caution, as my experience revealed a troubling lack of transparency and empathy.

Linda Martinez I am very greatful i was referred to Dr Oh. He was very nice and patient and asked and answered all my questions since my initial consult. He did a double mastectomy and I couldn’t be any happier with the final results and the great recovery. After surgery he informed my daughter right away about my results and when surgery was over. I am about 3 weeks po and i am feeling great. And didn’t have to take any pain meds after surgery. Thank you again Dr. Oh you aré my hero. You aré a great surgeon!

Estela Colindres The provider takes his time with his patients and is clear and thorough. He will take the time to answer all of your questions no matter the time. Very patient and my mom finally felt reassured with her cancer diagnosis. She just got her partial Mastectomy done and everything thus far is good. Just waiting to schedule post op appt and see how she will heal. Really blessed that we got referred to him as our second opinion. God is Good

Catrina Smart I wish I could give this Dr no stars. I wish I would have read his reviews before I allow my mother to stay under his care. My mother passed away a week ago due to his negligence. She went into Casa Colina Hospital to have back surgery but then she had to have an emergency surgery on her small intestine. I guess dr oh was the surgery in call. They transferred my mom to Kindred Hospital (don’t go there either). My mother complained of abdominal pain and could not eat the whole time she was there, over 40 days. By the second week I called “doctor don’t know” Oh and he was very rude and had no concern about my mother’s pain. I asked him when was the last time he checked on her and his reply was “when was the last time you seen her”. For one they will NOT allow anyone to visit this hospital and two he was very insensitive and didn’t seem to care about checking on her. After practically begging him to go to Kindred Hospital to check on her, he claimed he took the CT scan and everything was normal and she just need to heal. He also went on to state my mom had eaten something that morning and after speaking to the nurse she stated my mom still have not eaten. He straight up lied to my sister and I and then got a really bad attitude with us. My mother continued to complain about abdominal pain and the only thing he recommended was Morphine. She was vomiting constantly and have not had one bite of food. It was so hard to watch my mom suffering like that. This doctor is careless, dismissal, and a jerk! This went on for over 5 weeks and eventually my mom had a seizure and then went into cardiac arrest. He would not call nor did he check on her but one time when I had to call him. This MAN does not deserve to be a doctor. His license should be revoked and his medical practice SHUT DOWN! Do not allow the man to perform any surgery on you or your love ones.

Sherrice 05 I FEEL GREAT WITH ALOT OF ENERGY. Personally, I think hes a great doctor. I had my gallbladder removed and so far successfull!!. No pain! NO INFECTIONS. Getting staples out tommorow. He was respectful and honest with me. no issues with his office staff they were always calling me updating me on what I needed to take care of before my operation, which was helpful. I think he did a great job and so did the staff at Emanate health hospital in Covina!. UPDATE Gettin staples removed was a quick process but the office wait had me so mad because I had an appointment and didnt get seen for almost 2 hours!!! Taking out staples took 3 mins....

H Par If i could give them zero stars i would , i got there at three there was maybe 10 ppl in the waiting room by maybe 5 i was the only one left and still no called up at all just for vitals and i was told i needed to go to the ER for emergency surgery which i told them and they staight up told me when i asked why i havent been seen "people who have colds arent important and they are seeeing the most important ppl first" at that point i left and went to kaiser. I was there in chino in pain and no one cared , if i had lnt gone to another hospital and gotten treatment i would of sued

Ryan Vega My dad came with chest pain. My dad a great experience, from the admitting clerk to the ER nurses (Sheila and Sam), to attending nurse Tadio! All provided great personal service. Very patient and attentive. Thank you to everyone for providing such great attention to my dad and providing such great care! Works cannot express the gratitude! Jesse C

Ashley Kardos Horrible experience at the ER here. The staff is friendly but the nurses and especially Dr. Sing were very dismissive about my concerns. Dr. Sing didnt seem to really care, it seemed like he didnt want to help at all and made me feel dumb about asking questions. Upon requesting certain tests to make sure Im okay he denied them and ensured I was fine. Well here I am at a different hospital because Im not fine and a different Dr was able to find whats wrong with me unlike Dr. Sing who didnt even want to listen to what I was saying. DONT COME HERE OR WASTE YOUR TIME SEEING THIS DR. If I would have believed this Dr in thinking I was fine I would have been in critical care.

IRIS ARIZA All the staff members and Nurses gave me an excellent attention. All of them was friendly and polite. The facilities were clean and everything was working well.

Gabby Thompson I will always walk into a situation with kindness but when I called the ER to try to receive an update regarding a family member, I was met with unprofessionalism & rudeness. I am very familiar with the ER setting & know that an update is not alway feasible right away( and that’s okay). I was on hold for close to 20 minutes & called back to just make sure my call wasn’t forgotten (b/c sometimes I forget about people on hold, I get it). And once again, I tried to be very kind to the ER secretary who very rudely informed me that if I’m familiar with the ER then I should know that the doctors & nurses can’t just walk away. Yes, I know. And proceeded to ask in a condescending & belittling way if I’d like to continue to hold. I understand having people that call that yell & scream at you & not allowing it because I too wouldn’t allow someone to talk to me that way. But when someone is calling & trying to be very understanding, you don’t need to be rude. Don’t be a secretary or answer phones if that is how you are going to approach your job, especially at a hospital when people are calling about family members that are obviously not having the best of days.

Jennuh Leigh They refuse to listen to you, they do the tests they want and always come back with "nothing is wrong". They do not hear you and your worries/concerns. They could care less. Most of the nurses are rude and unprofessional. There are some good ones. If you have any problems, do NOT come here.

Sabrina Fraijo Zero stars if I could. I’ll first say I’m not a fan of the US medical industry in general, operationally. My experience here was negative due to staff interaction. Perhaps it’s just the overnight staff here being tired or maybe they’re just jaded. Literally everyone here gave off the vibe that they would rather not be talking to you. I took my 80 year old grandmother in here for chest pains and the lovely RN, Jerry S. had the worst attitude I have encountered during my visit (they were all bad except for the doctor, after I made a statement about the service/facility). Jerry S. was super impatient with my grandmother and treated her like she was incompetent and annoying. It seems like he hates his job, he should quit. No one should be treated the way he treated my grandmother. Side note: This place was letting two homeless men hang in the waiting room. One was sleeping and then woke up crying/begging for more oxy, and asking everyone in the waiting room to call his mom after the security officer asked him to leave, and threatened to call the cops but seemed to do nothing about it. I had to ask staff to get the man removed because he was causing emotional distress to my grandmother that came in for chest pains. Go somewhere else if you can, at least for ER.

April Wallace Not helpful at all and they don’t give you a bed. You have to wait in the waiting room the whole time. Snobby young doctor in the ER is extremely rude and doesn’t do anything but chitchat with the staff. Sign in lady isn’t helpful either. You have to hope you get her attention even though you’re right in front of her. The doctor told me he’s been a doctor for 6 years as if that was impressive.

Emeli Bernal , My brother had depression ,and anxiety , He went to see a pshycriatics on his own instead of going to his primary Dr. The medication that they gave him gave him side effects so he call the mental health services and they send him to this ugly place park - site . My brother never been sick this is new to him , His a hard working man , He doesn’t smoke , drink , or does any drugs . He was in this place and came out really bad his anxiety got worse , He wasn’t treat nicely once you go in here they make you feel like you deserve to be there . They expect you to know the rules there . They have no love . Emphatic or care for this people . They think they are crazy and don’t guide with love and respect . This people need attention , love and care .. My brother was knew to this he didn’t know you had to ask for medication if you had a headed or ask for things . This nurses were not helpful they were mean . They expected him to know . I think they should guide them with love and ask if they need anything and be on top of their needs not wanted them to be on top thats why they get paid for .. I will not recommended this place my brother came out worse and really scared … Do not send your loves to this place .. I hope the director of this place does some thing to changes the way they treat patience ..They go in there because they are not feeling well all they do is medicated them , but they don’t show them love , attention , respect , empathy or bring a therapist , phsycologist to talk them . My brother felt lost ..

Patricia Montreuil Up until yesterday and today I thought this was the best hospital. I was wrong do not come here I had two blown veins and it took between two and three hours for help. I’m going through hell trying to go home. They told me four hours ago and I am still here and in pain. Been here since Friday I am almost in more pain than when I got here.

Angelique Hernandez We just recently moved to California and my daughter needed her last set of vaccines. We are switching insurances so our pediatrician stated we would be able to schedule at a health center for a low cost visit. This location is about 20 minutes from us so the drive was fairly quick. In the morning, this location was well kept and everyone was very friendly. There is paperwork to fill out beforehand which is pretty common for new patients. We did have to wait a little over an hour to be called back. At this point my daughter was getting a little fussy. The nurse was super friendly and we were out within 10 minutes of being called back. All of the staff was helpful!

Spam Phone line really is worthless, but my doctor was GREAT so they need to step up the rest of their game. ALSO why the hell do they close a medical facility on the weekend so dumb.

Andes Windows and doors I received on time I didnt have to wait long, the staff were friendly the facility clean and neat. The PA was excellent.

Victoria Kawaguchi All the negative reviews are correct and warranted for this incompetent place. Everybody from the receptionist to the medical assistant are completely incompetent I think they just pulled them off from the street. You make an appointment and then show up and they start telling me different information that they could’ve called you on the phone. Medi-Cal covers a lot of providers so I would urge everybody to please look for other providers. Hopefully all the patients go elsewhere in this location can shut down. I’d be embarrassed to say i work there especially for receptionist and medical system upfront being so incompetent and having no common sense. Based on all the negative reviews GO ELSEWHERE.

Jessica Estrada About 20 of us FRONT LINE WORKERS went to this location to receive the Covid19 vaccine. Caryn Nunley was very rude to all of us and she made us feel pinned pointed.. She is a manager who doesnt know how to manage her team/project.. She informed us after waiting an hour in the sun that we couldnt receive the vaccine because we werent San Bernadino residents She let our coworker receive the vaccine who wasnt a san bernadino resident.. She was picking and chosing who can receive it .. Which is completely unacceptable.. It makes you question her work ethics .. She couldve made an exception for us since we are in the medical field seeing patients everyday .. We were not once rude to her but she was.. Her last comment was you can take a picture of my badge if you want..insinuating she wasnt going to get in trouble.. One day she will be in our shoes . She turned our team away .. We were looking forward to this day to feel safe and accomplished and she took that way from all 20 of us .Caryn Nunley

Angela Salcedo My experience at San Bernardino Public Health Center was great! I had to get 2 rabies vaccines as a requirement for my veterinary technician program, and the San Bernardino Public Health Center process for making an appointment was so easy. Delightful staff! Especially Sonya, she was great! Always had a smile, polite conversation, and administered my vaccines exceptionally. I would definitely come again!

Loria Rigby This place is convenient for anyone who doesn’t have insurance. The wait is normal with an appointment and the staffs are professional and very nice. I wanted to give 5 stars but I feel at times they’re distracted when making an appointment. We made a few appointments for family members who needed the blood TB and instead received the skin and paid . After making sure the appointment was for the blood still the skin was given so we had to pay again for the blood. This happened 2 times. Granted it was still affordable but when you’re struggling financially, it’s a struggle. Thank you to the staff !

Xuxin G Local health clinic offering services for low or no cost, just be patient, good folks will help you out.

Darklight Rebel Dhp. Ive been going here for years. I havent had a bad experience yet. The staff is attentive and very in-depth concerning any medical or mental concerns you may have. The clinic was very clean and well organized. I would give 5 stars, but they send you out to another clinic for lab work and most exams. This can be nerve wracking especially if you have anxiety or urgent issues.

Juma Nyumba Waiting sucks but service good The building facility is clean and well maintained. Seats, walls and etc seem new. The health center seems understaffed sometimes, came in on a Friday and they said 2 people were working at the front. Sometimes you will make an appointment and will be told to wait 1 to 2 hours still. Which is confusing. 2. Seats are socially distanced. Tv inside for entertainment but bring something to do while waiting. Staff jazmin was super helpful professional informative. Also the man at the desk was really helpful. Lots of parking. Everyone must get screened to enter. Temperature check. Closed on weekends.

Sophia Turner I DO NOT Recommend the male and female PAs at the emergency room. Her name is Whitney and his name I don’t have. But very young Asian male who had no idea what he was doing. I do have a medical background. This guy did not know what fibromyalgia was. No idea of symptoms, not familiar with it at all. Did not execute a proper plan for me. I had to request medication. Underestimated everything. Most disorganized emergency room team. Nurse came to administer oral medication’s with a couple of shots.. 30 minutes later another nurse tries to come and duplicate the same order. Obviously they do not keep track nor sign off on orders completed. They do not ask if your stomach is empty or so, and they gave you an overload of drugs once you “coach” them. I nearly fainted, I felt terrible after my blood pressure dropped with a second shot for pain. They will not monitor the patient. They’ll send you back to the lobby to take care of yourself! What kind of care is this??. I don’t know why they also gave me nausea medicine when I was not nauseous. They played the guessing game. It is awful. I believe these two can kill people and do not save lives very often. Could not help to notice the lack of efficiency from the whole team. The nurses and doctors. Playing around in the back, chatting, socializing with the waiting room full of patients. Absolutely NEVER coming back. Trashy and very dirty looking ER. Sad.

Jose Cortez IF YOU COME HERE JUST KNOW THERE WILL BE LONG WAIT TIMES! I dont usually post reviews, but I felt the need to today. The only reason we came in was because my girlfriend was experiencing severe pain and numbness in her left arm. We arrived and checked in at 9. They performed four tests on her: urine, blood, ultrasound, and CT scans. Each test was done at different times, and we experienced long wait times, which is understandable since there are always other patients with their own issues. However, there came a point when there werent many people left, and we still had to wait just for the doctor to come out and tell us that they didn’t find anything and to follow up with her primary care doctor. I think it’s true what people say about them being understaffed or just not caring anymore.

Shawn Kottkamp Dr Dennis in emergency and the whole staff were fantastic in the care of my wife for a possible stroke. Response was rapid and comprehensive. Many thank yous for the wonderful care.

Sue Garcia Its not our first time here and we have always had good service, but this time the group of people that were there today were outstanding making our Sunday in a hospital setting a joyful one. In the beginning Brandon was helpful, and was assisting us yet making sure others would be helped shortly. Very attentive! Maria was in the back did not help us but was also very pleasant and I was making small talk with her while they were taking vitals on my husband. Third person Laura, assisted my husband and she took care of the issue and answered all of our questions. Its a Sunday and sometimes you get people that would rather be somewhere else but this crew was the greatest. These are what I call keepers and pleasant to work with. People who have a medical issue, maybe a bit down and you leave positive. Thanks guys you made our day!!

Jack Leung I visited them because of coughing and a flu. They are very inefficient and took a long time to wait to see the doctor (not a lot of people in the lobby). I had insurance coverage and I paid the $20 copay. But 2 months later, they said I have $281 unpaid balance! I visited many urgent care before and never has this problem before. And seriously, $301 for a visit just for coughing? Another thing is their statement date is 3/5, and payment due by 3/15? Are they sending the mail UPS and expect everyone to check mail everyday? Update: I called and after a long wait on the line they said I do not owe them any money. But why did you send me bill and waste my time to call you to clarify? Their procedure is totally a mess and I swear I would never visit them again!

Brianna Martinez After trying to visit the ER a few days back and leaving after waiting 6 hours without seeing a doctor, going to another urgent care a few days back and being told by a doctor who saw me for less than 2 minutes to just take cough meds, I finally decided to fight for myself and go to another urgent care. I knew I didn’t just have a flu. I’d been sick for 2 weeks and my congestion was severe. I decided to come here and Nurse Maria was so kind and loving. She made me feel comfortable and taken care of. When Doctor Jennifer came in my room she truly listened to me and did a through check up on me. She finally diagnosed me with bronchitis and a sinus infection. She gave me a rundown and explained what was going on with my body and the meds she was giving me. I was so relieved a doctor finally gave me the time of day and wanted to help. She was so sweet, caring, sympathetic, and listened. I can’t express enough how deeply I appreciate both of these ladies. I can finally get better now.

Sam Ghobadi Urgent care in San Antonio Rancho Cucamonga location is a joke. Extremely RUDE staff specially the Asian girl who takes you in for blood pressure at first. I waited for 1:30 min in the waiting room and another 45 minutes in the room, a nurse practitioner came in who did not really knew what she was talking about and uncertain. Paying for a doctor but seeing a nurse practitioner. It’s like going to restaurant this maybe that????????? After almost 3 hrs….. Do not recommend this urgent care ever and I will try not to come back here again.

April Aguilar On 4/9/2024 I made an appointment for the urgent care on their website . I arrived checked in, took 20 mins because the computer system was down. My appointment was at 3:30 , I waited until 5pm and was never seen by a doctor. So I went to ask for my co payment refund and the nurse with glasses said we can’t you’d have to wait. I left and call to file a complaint of course no answer . Left a message will see if they call back. I don’t recommend this urgent care horrible customer service.

Samone Rieberger This is the most phenomenal ER in SOCAL. The staff is caring, loving, and on point. They actually have a process that is streamlined when you walk in the ER where you check in, and they call you to windows and start treating you immediately. Then they take you back to rooms marked by numbers for a triage. Then they take you back to start an IV and tests. They make you feel like you walk into family dinner they are so wonderful to patients. They have security all around the lobby, and you can also wait outside for the ER queue, and they will call your name. They provide medicine as soon as they can and take wonderful compassionate care of you. Even the people sitting in the waiting room talk to one another and are helpful. After the nightmare treatment in a supposed #1 inCA Er that was the exact opposite, this place should be ranked #1 in ER in SOCAL. There is plenty of free parking and an easy walk up to the ER. Im so happy to have come here. You should too if you need help Ina timely and compassionate manner. Whats really remarkable about this hospital is how patients help each other out. Just wow.

Brandin Adetoye Every time I go to a hospital and the nurses try to explain what is happening, they always explain everything to me like Im a doctor so I still never know what the hell is going on. However, Duke on the 2nd floor in the CICU explained everything that is going on with my father in a way that I can understand. He is really great at his job. Also a social worker named Jennifer S. was wonderful as well. She really took the time to make sure that I understood everything that is going on. She was easy to talk to and made me feel comfortable, she is also really good at her job. Thank you guys for caring for my DAD.

Mary Jean I was discharged recently today. Wanted to give a shout-out to the awesome nurses who took care of me in the ER room and the nurses from the hospital that I can remember. From the ER room I really wanted to give special thanks to Christina, Luis, Justin and Angie. I really appreciate the enthusiasm and extra care you guys gave me. Sorry if I kept having to go to the bathroom a million times but it meant a lot that you guys were patient enough to keep hooking/unhooking me back to the machines whenever I came back. Seriously thank you for making the night go by easier before they got me a room in the hospital! You guys made me feel safe and got an awesome sense of humor. Especially you Justin! From my hospital room, the names I can remember were Josefina, Mel, and Krysten. As well as the rest of the nurses who I forgot their names but whoever was there from 11/27/24 - 11/28/24, I do appreciate your kindness and efforts for taking care of me before I went home. Overall had a very pleasant experience from all the staff that took care of me while I was there. Really appreciate you guys. Huge thank you !!!

Debra Watkins Very disappointed and do not recommend Dr NGO or Dr Keith Lee. My 94 year old Mom is in ICU and no one can reach him or the 3 different GI doctors he told staff that he assigned to insert the feeding tube. He has not followed up in 2 days to check and confirm the feeding tube was inserted and or any issues. My Mom has been without food for 2 days because of his negligence. He has not contacted the family after countless requests. He does NOT respond to pages by Hospital staff or phone call to his office. It is now going on 3 days that my Mom has been without the much needed nourishment for her body to heal.

Janette Marquez I showed up in an ambulance and was triaged immediately. Within minutes a doctor assessed the situation and sent me to a room where I started receiving IV fluids and steroids to help treat my needs. The staff was kind, energetic and extremely attentive. Thank you for the care I received and I appreciate the professionalism that you all carry throughout.

Jac Jones I pulled my son out of this office two years ago because they always bullied me into make decisions I didnt want, and for the last year or so they keep calling / spamming me to come back, Ive told them we will not but they wont stop calling every couple of weeks. This office is trash, avoid at all costs

Giselle Ramirez All of the main doctors, please PLEASE change your attitude! It was my mistake to keep going to this office because it was the nearest one- now I can finally change office so my daughter can be comfortable without feeling like we are rushed out. They do not take the courage nor the patience to properly and thoroughly ask the patient/guardian in a nice manner. I remember I had an argument with one of the doctors because they were going to inject my son TWICE without them realizing until I spoke up. How careless?! Once I left, a young lady at the front desk had to apologize on behalf of the doctor- she was even embarrassed of how they operated. Never coming back here again.

Trinity Mentz If I could give a 0 rating I would. I took my daughter here for a few months after she got out of NICU and in those few months the Dr misdiagnosed my daughter on multiple occasions and not to mention the staff up front was always rude. I would have to leave her office and go straight to urgent care to get a second opinion EVERYTIME because she wouldnt take me seriously. I DO NOT recommend this Dr or her staff!

Jasmin Juarez Worst service! Front office personnel is so rude! I had called to schedule physicals for my kids, show up and according to them I had no appointment! Wanted to charge copay- first time patients by the way! When I asked to schedule appointment for physical- girl at the front office rolled her eyes and was rude about it! And top of that they don’t accept cards- only cash!

Kay Hill Took my daughter to visit. Checked in at 1:30, still waiting to be seen by dr. It’s going on 3 hours. Been to urgent care plenty of times, the waiting here is on another level

Nathan Evans Waited over 2 hours for a X ray with only 1 person ahead. Urgent my butt. Whole team went to lunch while my daughter starved because the receptionists kept saying my child would be seen soon

Oplee2k2 Lee I been waiting to see doctor for 3 hours and I ask a nurse for how much longer I have to wait? And she responded that still 4 more pts ahead of me. (Her face tells me “shut up and just wait), Such a slow in patient care. I will never come back here.

Sonja Dawkins Yesterday, I escorted my beautiful mother to urgent care where she was taken care of by PA Brandy and nurses Deanna and Sonya. I was so impressed by their professionalism and genuine care they showed my mother. PA Brandy took time to listed to my mothers complaint, she examined her and came up with a plan of action. She ordered X-rays, blood work, urine specimen and began to really do a thorough check up. My mother ended up with an antibiotic and was told to follow up with her primary physician. I just want to say Thank you to San Antonio for providing such a top notch staff. All your patients are blessed because of your integrity in choosing the very best to staff your clinic. Sincerely, Sonja Dawkins...

Jackie Monteon I love it here! Always so quick to get you in and out. Everyone is always nice

Stuart Atwood Well well well where do I start? I am in middle to late stage chronic kidney desease..originally from a dr.whom refused me a referal to a urologist.and it from urine backing up into my kidneys.So this drs.office is my third pcp in as many years as 6.After getting settled in and labs done .I found out that a renal dietician can advise me on my diet and as I have learned thru credible sources will SLOW and in most cases freeze your decline to prolong the need for DIALYSIS.SO I PHONE THE DR.OFFICE ON MAY 18TH at 2pm on a Thursday and ask them to please generate a referal for a RENAL DIETICIAN. They said i had to go to office in person to generate that referal .I droppedmy plans gor thst day and rushed to the office to have the referal done.10 days they yold me for it to go thru.iI waited~ 20 dsys and no referal.So wondering what had happened i called and blah blah blah .....bottom line that i had gathered was something to the relms of ""we did not know where to send it I cannot recall exactly where or whom that info csme from .None the less i went back on the crusade and spoke in person with the referal dept .and sent it off again .there still was a problem nut this time inland faculty group erased the eord renal and approved Dietician. mind you for the previous 2 years I have been researching diets regarding stage 3 and 4 and with hundreds of hrs. From credible sources was able to bring my remaining function of my kidneys from as low as 19% (actually it is referred to as EGFR OF 19 ) FOR CONVERSATION PURPOSES I WILL USE THE TERM % .SO FROM 19 UP TO 25 THEN UP TO 30 .ALTHOUGH 30 WAS NOT A REALISTIC NUMBER BECAUSE I WAS NOT ABLE TO SUSTAIN A HEATHY WEIGHT ON THE DIET OF NOTHING MORE THAN WSTER AND A COMBINATION OF ONLY VEGATABLES LOW IN POTASIUM ,PHOSPHOROUS AND PROTIEN ,AND I ONLY STAYED AT THAT WONDETFUL (ONLY IN MY CONDITION)maGICAL number for aweek then I plummeted down to a 23 then stabilizing at about 25 where I have been ever since.my labs should beorderd and realized every 90 days in my condition .After~ 110days had passed and I had not recieved a call from the dr office I began to worry if they ever would.thathat is an issue all its own .lets get back to my renal dietician referal being severely downgraded to just a dietician.after 2 sessions with dietician, and explaining to the dietician that I have nothing against her or the knowledge she possess, but Im pretty much up to speed with how much she can only help me .and that I need the specialist RENAL .HERE IS A FACT FIR EVERYONE FOR EVERY RENAL DIETICIAN THERE ARE AbOUT 200 dieticians.so clearly what set them apart it is the amount education : phd,board certified,state certified and 2years in a dialysis center working with dialysis Patients. Hmmm I thought wow Im trying to away from dialysis. So clearly that is what my condition requires. I am given the name of one of those special dieticians. I do nit feel it is appropriate to mention whom.so being very frustrated from not getting the help I need .I am angry frustated and my stress level begins to take a serious toll on my already h damaged

BV this place make me wait 2 and halve hours with no appointment while I wait for my name to be called some other people with no appointment went before me! It’s waste of time skipping disability people like me!

Maria Rodriguez It is ridiculous to have an appointment here at the Ontario clinic where they don’t even call you until an hour and a half later

aisha colbert Its a clinic so dont expect much when it comes to patient care. If you have a temporary illness perhaps they would be helpful. If youre looking for ongoing care, go elsewhere.

Gabriela Carrasco Called to schedule an appointment for my 65 year old father as a new patient. They confirmed and scheduled it, the day of they tell him they do not accept HMO and for him to call this INDEPENDENT LIFE AND HEALTH INSURANCE AGENT instead of his insurance to make the physician change. Called his insurance they said the clinic is not accepting new patient and do accept HMO. They were only trying to get their referral fee from the insurance agent! Definitely made a grievance to the insurance!

Valeria Martínez Yesterday I had to leave because the registration lady kept calling everyone but me. People who hadn’t got there before me. I waited for an hour and was told people who have appointments are getting checked in. So am I supposed to wait the entire day?? Not to mention how the volunteer receptionist was working while the other was on her phone and taking her sweet time. My mom recommended this place to me because they are fast and provide good care most of the time. As my first experience here I’m never coming back. I understand the 2 star rating now.

Nicholas B Horrible place. I went in with a sinus infection and left ear pain. i told the doctor I get them all the time and he was really rude and disrespectful told me I have a cold. Now I’ve been sick for a week not getting better, turns out I do have an ear infection. I am 36 years old I know what a cold feels like. I am so mad I missed 4 days of work I will fight paying for this visit. I also told him the cough suppressant he prescribed doesn’t work for me and prescribed it anyways.

Christopher Woodson Im so glad I came here. I have a swollen finger that I knew needed to be drained but hate needles with a passion. I was greeted, informed how many were ahead of me, and when it was my turn, they handled the situation very well. Informed me what happened to my finger (no accidents or anything), and they proceeded to drain it. They were very understanding about my dislike for needles and did everything to make me comfortable. I also love how the medical assistant, Alejandra, was treated with respect by the PA, Bhumi the whole time. Everyone seemed friendly and it was a pleasant experience, all things considered. I hope to not have to be back but if I do, I can trust Im in good hands here. Thank you.

Alfonso Cervantes Worst place ever I went in with sinus issues and the dr there said it was viral.. I ended up having full blown sinus infection even got pinkeye because of it ..I don’t know why they don’t like prescribing antibiotics the male dr there sucks he has misdiagnosed me more than once ..my primary dr gave me antibiotics and in one day I’m feeling a lot better

Daren Othman This is the worst place I have ever been to, me and my daughter went to the urgent care at 10:00 we came out at 1:15 they took 1 whole hour just for we could get inside the room and then it took 2 hours just for the doctor to come in, and the weirdest part is the doctor only checked one of my daughters, and then she said her ear hurts .Then I asked the doctor to check her ear said it was “normal.” And the worst part about all of this There is only one doctor and a huge building