5 /5 Brandon Mole: I cannot recommend Continental Imports highly enough after my recent experience with them servicing my BMW X5. From the moment I dropped off my vehicle, their professionalism and expertise were evident.
The team at Continental Imports handled several complex services with exceptional skill – completely rebuilding my transmission, performing thorough brake maintenance, and completing a meticulous oil change. They even installed custom ground effect lighting that looks absolutely amazing at night! See attached picture.
What truly sets Continental Imports apart is their commitment to customer satisfaction. When I needed my car in the shop for an extended period due to the comprehensive work being done, they provided me with a comfortable loaner vehicle for the duration, which made the entire process completely stress-free.
I have to give special recognition to Mike Bueno, the exceptional service manager who guided all these projects from start to finish. Even when unexpected obstacles arose during the repair process, Mike and his team handled everything quickly and professionally, demonstrating their dedication to quality and customer service. Mike was absolutely essential in preserving my mental health throughout the process – his calm demeanor, clear communication, and genuine concern for my satisfaction made all the difference. He kept me informed at every stage and always made sure my concerns were addressed promptly.
The attention to detail and care they showed my BMW was impressive. My X5 now runs better than it has in years, and the aftermarket additions look factory-installed.
If you own a BMW or any luxury vehicle requiring expert care, Continental Imports should be your first choice. Their technical expertise combined with their outstanding customer service makes them the premier choice for discerning vehicle owners who expect nothing but the best.
Five stars without hesitation!