5 /5 Kyon: UPDATE:
Ive only been in twice this year (2023) and both times the staff was more pleasant than before (honestly it was only one staff member the first time). Ive changed my rating from a 2/5 to a 5/5. Again, Dr. Summers is a great doctor and Im glad his staff is indicative of that as well.
I want to be clear that this rating is because of Dr. Summers nurse, not him. Dr. Summers is a kind and compassionate doctor. He also has a great personality. His nurse answered the phone and was very condescending. I am a parent with a genuine concern. My son has been a patient at this office for about 5 months and Ive been unable to get him in to be seen when hes been sick.I called this morning to see if he can be seen, but Dr. Summers is out. When I was informed of this, I stated that this wont work for me and Ill have to switch my son back to his previous pediatrician so he can be seen. His nurse informed me that I "Dont know why Dr. Summers is out" and that if my son is sick then I "Should have booked an appointment yesterday and he couldve been seen." This point would have been a fair one if, 1. she wasnt being condescending, and 2. she shouldve realized that she didnt know why my son didnt have an appointment booked that day. He had a dentist appointment out of town to arrange a procedure to get done next month. I called teladoc yesterday and they suggested that he is seen today. So I called early this AM.
Ive decided to just take him out of this doctors office, but I am very disgusted with Dr. Summers nurse. To the point I will be looking for another PCP for myself as well.
Im giving them a rating of 2 stars because 1 just seems like a terrible rating because Joshua Summers is an awesome person, but he needs to revaluate some of his staff.
