4 /5 lynn jacobs: SD had an appointment for colonoscopy (do I mention he is very week from receiving aggressive chemotherapy with multiple blood transfusions and other cancer treatments) at the south building at 7:35 (exact time) on October 25. We arrived and turned in the parking deck. At the first entrance ticket station stood a gentleman. I approached slowly and carefully and greeted him and stated SD had an appointment at 7:30. He didn’t return the greeting, instead pointed to the ticket button and replied, “next time you should pull closer so that you can get a ticket.” He continued to only point until I made an effort to open car door in an effort to retrieve a ticket. At that point he asked if I wanted a ticket and proceeded to get ticket for me and handed it to me. I apologized and said it was my first time in the building.
He gave no reassurance and simply said in a lower voice, “first time.”
My friend has been battling leukemia for over 3 months with daily trips to one of the clinics at Sylvester. He is exhausted. He mentioned to me that every single person from security, support personnel, nurses, doctors, etc have consistently maintained positivity and genuine kindness! Those were his words and I have witnessed the same since I have accompanied him for the last week.
This gentleman at the ticket station is the first person not to display this kind of compassion.
Surely he knows how sick some of these patients are and some will not have need for a parking ticket much longer. It doesn’t cost anything to smile and try to understand these patients are vulnerable and at the staff’s mercy.
Thank you so much.
Lynn
