4 /5 Linda Brown: The only complaint I have is that if your appt is at 10:30 in the morning and you don’t get hooked up until after noon for your infusion there’s a problem somewhere. I know it has to be made by the prarmacy and double checked by 2different people for safety reasons, but if they know your appt is at a certain time why isn’t it waiting for the patient. Why do they start all that after the patient gets there . It makes no sense. If the patient doesn’t show up at the institute there still getting paid. It’s in the paper work you get when you start going there. If you don’t cancel your appointment 24 hours in advance you get charged. You have a lot of good people that work there in the room where they give you the chemo, infusers, blood and what ever else they give , but you got some that work there rhat act like there going you a favor got helping you. Kudos out to the male nurse that works there . He’s terrific and really cares about his patients