5 /5 Kiwi Bun: The sunroof on my 2015 ML400 suddenly stopped working; unfortunately it was open about half way. A Mercedes dealership in the Atlanta area had the car for a week, and the repair estimates kept going up. First, the sunroof motor needed to be replaced ($2300+), but there were likely other issues that caused the motor to go out. I asked them to just get the roof closed manually, and that would be sufficient. No way Im putting that kind of money into a 10-year-old vehicle. Meanwhile, I found Solo Motorsports in Gainesville, which is closer to where I live. Called and spoke to Julie. She was very kind and knowledgeable, and assured me there is a way to close the sunroof manually (just as I had read online). She said they would be glad to help if the dealer cant get it done. Next day the dealer tells me they worked and worked, but cannot get the roof closed all the way. Something is stuck in the rails. Now the repair estimate is literally more than the value of the car! I called Julie again, out of desperation. She got David (owner) on the phone with me. He said what the dealer was telling me could be true, but no way to know without seeing the vehicle. Said if I could bring it to him he would do everything he could to try and get the roof closed, but no promises. My husband picked up the car from the dealer and drove it straight to Solo. David had the sunroof closed in less than 10 minutes, using the hex wrench tool as described in the owners manual and countless online posts. Why the dealer could not accomplish this is beyond my understanding. But I was thrilled when my husband called to tell me David got it done! AND, David would not let my husband pay him anything!! WHAT?? Who does that these days??? That is exceptional customer service with a huge dose of kindness on top!! Many, many thanks to David and Julie at Solo Motorsports. You can bet I will be happy to take my car there for service anytime!!
