Cayuga Medical Center Emergency Department - Ithaca (NY)

4 /5 Sarah Ruby: Staff and nurses and ER docs were friendly, compassionate and for us in quickly with a packed waiting room. Nurses did a great job with my 8 year old son who was not happy to be in the ER, getting his IV catheter and iv meds. Explained things not only to me but to him in a way he understood. Answered alll of his questions and he had a lot of them! Diagnosis was quick…4 starts because discharge took a long time but I know they were busy.

4 /5 Laura Staubes: I was there on an extremely busy night, stretchers in the hall, etc., but all staff remained friendly, very professional, moving because they were very busy, but not forgetting I was a human, in pain. I can say this for ALL staff I encountered that night....except for the CT tech who I felt was treating me like a piece of meat, not assisting me on/off the table, but roughly pushing/pulling me (despite severe abdominal pain and a history of back surgery). He went through the motions but I felt pushed, pulled, but NOT assisted, and cold personality. Otherwise, everyone was great, realistic about the delays, but they were truly doing as well as they could given the conditions Wed., 11/7/24 afternoon/eve and night. Thank you.

5 /5 courtney: So Ive been here a few times and every other time I was not treated as well as I was the past 2 days! It all started with the er nurse, melissa. She was completely awesome and never made me feel like a patient and made me feel so comfortable. And then when I went up for my OR prep and had panic attacks, every nurse, I wish i could remember the names of, did such a great job calming me down and making me laugh. Im very pleased with the crew I had taking care of me and if you can figure out who they all were from 9am november 7th to 10:30am November 8th, give them all a prize !