5 /5 Carmen Hibbard: Im giving a 5 star review in spite of the mixed customer service experience. The house is breathtaking and the restoration is magnificent. The history of the house was interesting to learn about. Our docent was obviously knowledgeable and passionate which did make up for the fact that the (shorter 75 min tour) was 15 min longer than it needed to be. The experience with the other staff was mixed, at best. I would think that being in such an incredible environment would make people more...pleasant. If in Buffalo again, I would return. It might be nice to see later in the spring and do the full tour that includes the second floor of the house. Hopefully, the staff will be in better moods.