5 /5 L Hughes: I took my Nissan car to the dealership who sold me my car for my annual state inspection as I have done since buying the car. The inspection was passed with no problems,but I was told that I needed a new front lower ball joint. Ive been driving a long time, and we had a car that needed a ball joint replaced and I remember the feel of driving with a bad ball joint. I never felt the problem with my current car,so I declined the repair. As I drove away from the dealership I felt annoyed. I called my friend who had told me about a wonderful mechanic she knew and suggested that I make an appointment to have him look at my car.
I made an appointment with Service Drive on Kenmore Avenue in Buffalo,NY to have Dan Sowers check my cars ball joint. The facility is outstanding, very clean and professional, and all the people I met were personable and kind. I checked in and gave my key to the Service Manager,Steve, and he showed me the waiting area. In less than twenty minutes Steve and Dan came into the waiting area to show me what a ball joint was and how Dan measured the movement in my cars ball joint. Dan found that I did not need the ball joint fixed as the measurement of movement was as minimal as could be measured. The dealership that I faithfully used for my car was pushing a repair I did not need. The dealership has lost a customer forever, and Service Drive and Dan Sowers has a new customer who will be back for annual inspections and repairs when needed.
