5 /5 Noemi: I took my mother to the emergency room for severe pain in her lower extremities. I have to admit that the customer service and attention my mother received were exceptional for an emergency room. Nurse Mckenzie was attentive to my mothers needs,very prompt with giving her the ordered medications, very friendly. The resident who saw my mom Paolo, if only all physicians were as humble and attentive as he was with her. He took his time to listen to my mothers issues, took the time to take her history, he explained everything in detail and most of all he checked on her often and also provided feedback as far as next steps being taken. I was really impressed with service.