cameron tyner I found this clinic to be full of uncaring and judgmental physicians. They arent forthcoming with relevant information. I dont know why their app has a questions feature because the answer is always to make another appointment. causing me to miss work for multiple fruitless appointments Ive also never met my primary care doctor. I dont even know what he looks like. Todd I believe his name is.
1 /5
Alba Gee The pediatrician is great but they keep forgetting to send my paperwork to where I get refer too. It is a struggle every time I get referred to a specialist because they never send my paperwork so I have to wait so long on telephone calls to be able to see if I really was referred.
3 /5
Mo G Patients BEWARE and take caution before visiting this clinic!
Here are the cautionary details from my experience:
A few weeks ago I called to book a new patient appointment, which is fully covered by my insurance provider as preventative care. On the morning before my appointment, the office called me to cancel, because the provider (Laura) was not in the office. I rescheduled for the next available appointment the following morning with Francesca.
When I arrived for my appointment the person at the office asked me for my ID and my insurance card. They then asked me for my credit card and told me there would be a $139 fee for my visit. I told them this was incorrect because my visit was covered by my insurance and they replied that I could work that out with insurance later and that if I wanted to keep my appointment I needed to pay $139.
During my appointment with Francesca, which lasted 30 minutes, I did not receive the care that I was told I would receive and that I had requested when I booked my appointment (a physical) and instead I was scheduled for a physical during another visit. A few days later I received a bill for another $74. I immediately contacted the office and they told me that my appointment was for another reason than what I originally booked my appointment for. They billed my insurance $500 for this 30 minute visit and withheld the care that I was expecting, without any explanation.
I visited the clinic to speak with their Practice Manager, Estelle, who told me they would speak with the provider, Francesca, to try and understand what happened and then get back to me. That was over a week ago. I called on Monday and left a message, but did not received a call back. I called again today and spoke with Estelle, who told me they spoke with the provider, Francesca, who told them they spoke with me "at length" about about this (which is simply not true). I told Estelle this was not true and that no point was it explained to my why I did not receive a physical during my visit (as I had requested!).
I told Estelle I was very disappointed in the care that I been provided to me – and she literally replied on the phone "OK." – nothing more.
I then told Estelle that I was very disappointed in the communication by the staff and she literally replied on the phone "OK." – nothing more.
I then told Estelle that I would be making a complaint - and, yes you may have guessed it, she literally replied "OK." and nothing more.
Based on my experience, if you are looking for a trustworthy and honest healthcare facility and provider, please take my experience with Texas Health Family Care on 5750 W Vickery Blvd to heart. I am incredibly disappointed not only with the lack of care that I received, but also the lack of respect that I was given as a patient. This is incredibly upsetting and I dont want any other patients to go through my experience.
1 /5
John Clark I have been going to this clinic for 3 years now and my most recent visit 5 days ago was atrocious. First, the doctor wasnt even in the room for 10 minutes - and all he could say was "youre just going to do what you want to do anyway." I had about 4 things to bring up, but he left the room in what I would call a fit of anger, so I never had the chance. The annual Medicare questions for my insurance never happened. He wants to prescribe me statin drugs, even though my cholesterol level is only 179. Then, he has the audacity to say I routinely refuse aftercare in his notes.
1 /5
Rachel Cluiss I have been seeing these doctors since high school (Now I am 33) since before they moved to this location and I will follow them where ever they go! I highly recommend anyone who is looking, to choose this practice as their family doctor. I just received a sweet phone call from the girl who checked us in to follow up on how my daughter was feeling. The staff is so friendly and I just can not say enough good things about this practice and every one of the doctors we have seen there. They are good at what they do and they really do care!
5 /5