The Best 19 highly rated medical facilities near Pasadena, TX (Page 2)

Sandra Gonzales Real bad, my son was sick over the weekend, so I take him first thing in the morning, so whats my surprise, my son is 15 and is been his Dr. Since he was born, and never ever heard such thing of if he sick I have to wait for an a appointment, I cant predict when he is getting sick, so front desk said they dont have nothing open till after 3:30 p.m. I was furious, so I left, drop off my son at the house and went to work, soon I enter my job place, they call me if I want to take him at 10:00 a m. I was like really OMG, so I went back let us wait outside the building then and wasnt his Dr. To start with who see him, took 45 minutes in there waiting, the Dr. Went in & out, in less than 5 minutes. Looking to find a different dr. Customer service was very poor, wont wanna go back ever.

Patty Enjoy coming here! Nurses are really sweet, professional, and care about their patients. Girls in the back have always done a great job giving injections! Very welcoming and nice here.

Page Edwards Cypress Striping & Power Washing, Enjoyed the opportunity to pressure wash your parking lot and repaint (restripe) your parking lines and fire lane.

Wifey Garza I’ve been going to him for a few years & I’ve never had any complaints.. until now. They have a girl who works there she’s tattooed all over not to mention wears the biggest fake eyelashes and they also look dirty as if she reuses them which is nasty and not sanitary and to top it off she’s very rough and rude. Then you have the girl who sits in the window she also wears long thick dirty lashes and she’s very RUDE! Like she’s just there because she needs a check and don’t care to give good customer service. I’m not sure how the Dr. still has these 2 in office.

Karen Castellano This place has gone down hill, the doctor Gendi is really rude my son doesn’t really cooperate because he has autism so his moving a lot and he says he can’t do that anymore cause his back hurts and this and that but that’s your job sir to take care of your patients not complain for us if you can’t do it no more then retire. Smh never coming back here again.

Mark Romero In March 2022, I went to the hospital for a diabete ulcer that turned into gangrene. This was a series would on my ankle/heel area. I was not given many options to care for this except to amputate my foot. Until I met Lourdes (Lulu), Vazquez, she informed me that she had a limb salvage treatment at her clinic (St Lukes Wound Care). When I finally got the insurance to approve this treatment, Lulu recommended that Dr. Shah and her team treat my wound. Dr. Shah is very passionate about her treatments and her patiences. The nursing staff is awesome especially Maria, Sarah, Joy, Paris, and Cheryl. Carlos has also been there with all my HBO treatments and is excellent. I am still on the road to recovery, but I have come a long way with their care and attention. If it was not for Lulus visit to the hospital, I do not know where I would be today. So if you have wounds that need treatment, especially diabetes, this is the center to go to and get your cure. You will not be disappointed.

The Jamirs Getting an appointment, I was told they need to verify my insurance first. 3 days later still no appointment. called again and Adrianne said they have to verify with insurance several cpt codes that they might do to me. I have a PPO, Ive not been seen yet, already asking for cpt codes.... If I came in with no appointment, I would have waited all day because they need to verify all cpt codes first? Im glad they dont do this at the ER. will I get an appointment or not?

Gwenlyn Dagley I actually visited Oak Street Health and not the wound care center.

John Riojas Dr.Fein & His entire staff are very very knowledgeable about attending diebetic patients when it comes to pressure ulcers!!! The Dr is excellent along with Mr. Carlos on the HYPERBARIC CHAMBER, I WOULDNT RECOMMEND IF THE WERE A MEDI OKRA FACILITY. I WOULD GIVE THEM A ⭐⭐⭐⭐⭐⭐ REVIEW IF I COULD.

Joei Hayes My first time visiting Dr. John’s office was a nice experience. The office staff is nice, the facilities are clean and comfortable. Dr. John was very personable, seemed knowledgeable, and didn’t seemed rushed or overbooked. I am happy I was referred to him by a current patient. Good job!

J Servitus Ive never seen a Dr.s office that has more trouble just filling prescriptions. Ive called 3 times and HEB has repeatedly faxed them the request and it has been 2 weeks and counting to get this filled. Getting prescriptions filled is like MD practice 101. Getting a live human on the phone (NOT the answering service) requires divine intervention. How is this level of incompetence acceptable. Seriously. How???!!!

Bradley Jackson My only regret is that I can only give him 5 stars. The last time I had a doctor that genuinely cared about me and my well being was my family doctor when I was a child. He may fuss at me but it comes from the heart and that means alot.

Estefani Soto This review is pertaining scheduling as a new patient. Called to schedule appointment and lady who picked up the phone seemed to have an attitude from the get-go. When told her i wanted to schedule an appointment for my husband she asked for his information, and then proceeded to tell me the " girls would contact him to get more information. " I was so confused because i called to make the appointment on his behalf since he works, and when i asked if there was a reason why i couldnt provide that information she completely ignored me and repeated herself saying they girls would contact him to schedule like if i was annoying her. I was excited to make this appointment since they have such great reviews, but now im very disappointed.

Jen Morrow Hands down - the GREATEST doctor in the state of Texas! He cares for my entire family. He’s SMART, genuine, honest, will shoot straight with you, and is very compassionate all at the same time. He remembers EVERYTHING you tell him too. I ADORE this doctor!!! He is the BEST and I’m grateful for him.

Azul Garcia I love this office! Staff is super sweet and welcoming and always makes sure everything is going right. Dr. Dafashy always makes sure if I have any questions I need answered before my visit is over. Highly recommend friends and family all the time.

Angelanne Lopez Very awesome nurses & doctor dafashy is also amazing he delivered both my babies.

Erika Medrano Staff is really nice! Great doctor! Dr. Dafashy always makes sure if I have any questions I need answered before my visit is over. This is my second pregnancy, with twins, and if I have any questions for him, he makes me feel at ease.

Lary Cox I have been coming here for my entire pregnancy, I am currently 28 weeks pregnant. I have had the most comforting time with Dr Dafashy, and the rest of the staff here. They are always extremely sweet, knowledgeable, and accommodating. Dr Dafashy is always ready to answer any questions I have. 100% recommend.

Audrey Dirk Ive been coming to Dr. Defashys office since I was 8 weeks pregnant and have continued to come throughout my whole pregnancy. The front staff is great and make visits very welcoming. Dr. Defashy is quick and very informative as well. Over all the whole experience is very welcoming and great.

Gabriela Berrios Absolutely horrendous place, I called in the morning on a Saturday asking until what time they take patients they said 3:30 even though the online page says 7pm, thats fine I came in at 3:15 and they denied to see me with the excuse they had too many patients inside even though the parking lot was completely empty, I was the only car outside. Never again coming here!

Teresa Chapa Never go back to this place. It is extremely expensive, and they tried to get your money doing extra things that you don’t even need it.

Viridiana Martinez They want you to get tested for everything even if you dont need it so that they can charge you a lot. They refused to write my husband a doctors note because he wouldnt get the covid and flu tests.

Johan Cervantes This is a GREAT clinic, I had bad elbow pain after a injury in a soccer game, my mom took me to my pediatrician and she said it was fine, the pain was still there for a few days and my mom decided to take me to this clinic, the doctor there then took a look at it and sent me to get a MRI and X-Rays and I had a hyper extension on my elbow tendon, the doctor then sent me the required medication. This isn’t the first time I go since I always go there when I get hurt/sick. Definitely recommend this place.

Daniel Perez Went to this clinic bc I dint want to pay “all this money” but ended up paying way more!!! Literally charged me 140$ to just take my height, my weight, blood pressure and ask me what was wrong. After that they sent me to go and get a sonogram done were they also charged me 150$ ohhh yeah,,,we had to keep bugging them so that they could check if they had the result ready in, they kept on telling us they didn’t so we had to call the other place where I had the sonogram done and they had send it 2 days after I had the test done so took 3 extra days just sitting in there mail. They also told me the 140$ was going to cover my visit back so they could tell me if something was wrong. But as soon as I got there, they wanted to charge me $85 But was able to bring it down to 40$ horrible experience!!! DONT GO HERE!!!!

Sara Leal Changing my grandmother’s provider because they like to make mistakes, such as scheduling out of business hours, then when you arrive at your scheduled time, they tell you unfortunately today is FRIDAY & we NEVER have patients at this time! We called, it was me who called & no I did NOT leave a message, I had to hang up & walk away. She miss understood I scheduled her before now sorry! So these people are also very unprofessional, the receptionist was laughing & smiling the whole time I was upset & asking for answers. Save yourself the hassle & headache don’t come here go elsewhere specially if you are bringing elderly loved ones. My grandmother also just told me she was already thinking about changing providers because they never call her or give her her results they have no communication & are very unprofessional. This is true, I witnessed it today, smiling laughing while I’m inquiring about the matter saying we always leave early on FRIDAY’S & we will today as well…

Franco S Best clinic I have ever been to. All the doctors here are amazing and bilingual. Se habla español, as they say! They always take the best care of me and help maintain my health. Top tier. One of the absolute best, most comprehensive, and talented medical groups. They got me in and out feeling better - I now come here every year for my physicals and health maintenance. A+, 10/10.

Debra Hernandez Lovely staff Dr O is kind and compassionate he actually cares and really listens best Dr i have ever had in my 50 plus years and when is busy and I need to be seen right away I am happy to be seen the nurse practitioner Wong she is also very good

SANDERS DEBORAH GROUNDS (Gigi) Our doctor treats almost every one in our family. He has a wonderful and kind staff. Cannot say enough good things about the Health Care Group!

Nichole Moretz My experience giving birth to my baby boy at HCA SE was WONDERFUL. From the moment we checked-in to the time we were discharged a few days later, every member of the team was so kind, friendly, and extremely helpful. I drove from Dallas to give birth with my preferred OB, Dr. Tawadrous, in the Pasadena area and feel truly blessed to have had the fantastic team at HCA help me. The bedside manner, knowledge, and enthusiasm was truly above and beyond. Thank you! ⭐⭐⭐⭐⭐

Devynne Morin I had an appointment for an MRI at 4PM. I was not informed to arrive 30 minutes prior so I arrived and got inside around 3:55P. The intake experience was not the best due to the office being closed and the receptionist not being friendly however once they walked me across the hall, Marisela(? older woman with short hair and glasses) was the absolute sweetest and helped to pass time and ease my worries. Gabriel was the technician who assisted me with my MRI and he was PHENOMENAL! He truly made me feel super comfortable and explained everything to me step by step so I could understand what was going on. Due to Gabriel and Marisela(?)s amazing customer service, they truly turned my experience around.

Isaak DLG I just want to sincerely thank all the staff that work at HCA Pasadena for the Great care they preformed for my Father. From the cleaning to the nursing I really appreciate. Both my parents are getting up there in age so Ive had both my mother and father here a few times, and i can honestly say weve never had any issues or complaints.

Laurinda Garcia Horrible place!!! My mother got admitted on a Monday night. Lady checking her vitals was on a personal phone call. She also attempted to throw medical supplies in the trash. She missed and just left it there. My mother rarely saw a doctor. I had to call the nurses station several times to find out what was going on with her care. Her second day there, she was misdiagnosed with Congestive Heart Failure. Her room was very outdated and pipes would rattle when you turned on the sink and flushed the toilet. Several friends and family felt that they were dragging their feet and keeping my mother in the hospital longer than she needed to go. My mother also has Lupus, so any hospital stay is dangerous for her. Please do not let your love ones go to this hospital.

Tiffany Daniel DO NOT GO TO THIS ER!!!! I was admitted at 6pm on Friday 2/14/25 and had to walk out on my own accord at 3am! The check-in nurses who did blood/medication/IV were so incredibly cruel and careless. “Doctor” Dexter was MIA the majority of the time, when he did appear he would not listen to my cries of the pain medicine not working!!! He would not help me! He would just disappear for hours!!!! So when I would tell the nurse the pain won’t stop, she became very agitated with me. I sat for 7 hours in the ER room full of sick people coughing, vomiting, and EATING!!! No private rooms were ever offered! Whenever I told the nurses my pain wouldn’t stop, they told me to STOP asking them bc they ONLY follow the orders in the computer! They would not help me communicate with the doctor. As soon as I saw the doctor talking to another patient… I told him the pain medicine is not working!!! he said “well that’s not good” and walked away. I was in shock. I had to beg for status of my ct scan hour after hour which they told me to BE PATIENT and to stop asking! everyone else in the room was seen before me. No one cared I was in pain. I felt invisible. I felt forgotten. They would literally avoid eye contact and walk right past me as I was crying in pain. They had to draw my blood TWICE bc the first batch got too old!!!!! The nurse LIED as she drew MORE blood and said the doctor needed MORE blood tests! The CT scan nurse told me my original blood got too old so she had to draw it again “Sorry for the delay”… After my CT scan (6 hour wait..in pain! 2 blood extractions! IV! No pain relief) I was told results would come back in 1 hour. 2 hours later they had me do an ultrasound. Again, I told the nurse the pain will not stop! My doctor and nurses will not help me! She said she would rush the results & it would be done in 30 mins… 2 more hours passed! I was delirious. It’s 3am. No doctor in sight. The nurses continued to ignore me and my cries of pain. I became completely helpless. I had My husband come to the ER, he took my hand and escorted me out of HELL! They never put me back in my own room. They kept about 30 of us in a room all together just “waiting” on the mercy of the doctors who were barely seen. There was trash everywhere! No one ever wiped down chairs after someone had gone back for scans…They were doing I.V.’s out in the open!! There was no privacy! No sanitizing of any kind. Truly the worst ER I’ve ever experienced. It felt like I was in a 3rd world country. I had to go to another hospital to get pain relief for my stage 4 endometriosis and adenomyosis ! We will be getting an attorney and filing an investigation. I’ve never experienced such a lack of empathy, a lack of healthcare, a lack of consideration for my well-being & my life! I am heartbroken. I am currently suffering with PTSD bc of this experience. What makes me angry is I’m going to have to PAY for this “healthcare”. I’m going to have to PAY for being treated like I am meaningless & I don’t matter. I’m going to have to PAY for medicine that was not effective. I’m going to have to pay nurses and a “doctor” who did not provide healthcare. DO NOT ENTER THIS HOSPITAL, you might not make it out alive.

Tenaj Zednanreh I don’t understand how this clinic has patients who are enrolled in Medicaid, yet when I called, they said they are not accepting patients with Medicaid. It made me feel discriminated against

Mayra Gutierrez Great pediatrics office. Theyre always friendly and quick! Highly recommend Dr. Nieto. Shes friendly, helpful and great with my daughters.

Amanda West I absolutely LOVE Dr. Carter Smith! She is so personable and sweet. She cares about her clients and you can tell! Her nurse is also just as amazing! We recently moved to Spring and had to transfer to another Childrens and the hospitality is just not the same. I might be driving 45m - 1 hour just to see Dr. Carter Smith!

Angelica Zaragoza I wish I could give 0 stars for the horrible treatment my daughter received this morning. I made an appointment for my sick 17yr old daughter with Dr. Nieto who is not her regular pediatrician because her physician was booked. I was called by the practice manager and told that the physician was not comfortable seeing her and she should go to urgent care or see her OB for a fever and a sore throat. She said at her age she should really be seeing a family practice physician not a pediatrician. Also stated that she was late but couldnt say how late she was. Im disgusted with this practice. I am an employee of Texas Childrens and we have never turned away a sick child. I will never go back to this practice and would definitely not refer anyone to this practice after this experience. My daughter felt very uncomfortable and she said the front staff was very rude to her. My daughter left still sick and crying. How can you turn away a sick child? Everyone there at that practice should know better and do better.

Lucia Moreno I was told by Chinelo Flores that I ask too many questions and her job is to diagnose and treat a patient. I should have called or emailed to have my questions answered. She told me that I took away from her seeing a sick patient. I am a new mom, and my child (2 yrs old) had been feeling miserable for two days (a sick patient) and in her visit to the ER last night with her father the notes said to follow up with doctor. An appointment was unavailable today with her local doctor. I misunderstood what it meant where it read “follow up with doctor”. Flores made it very clear to me what that meant. If I had known that my concerns/questions were going to be an inconvenience or cause frustration I would had never made the drive. Flores in a unprofessional manner (tone) addressed me my concerns/questions as stated in the beginning of this text. I had seen her prior to this appointment and she comes off very strong, cold and dry. Regardless, I viewed this being part of her personality but after today’s appointment and in the manner in which she addressed my concerns/questions there is no excuse for behaving this way. There is no kindness or compassion towards myself or my sick child. I am not a doctor but I am a human, and other than a doctor diagnosing and treating a patient I believe they should posses certain character traits such as compassion and kindness when addressing a patient or parent. My suggestion to make this a better experience specifically for Flores, is to practice kindness in how you address a parent or patient.

Alice Smith The wait was ridiculous, I was there 2 hours I saw the nurse practitioner for less than 15 minutes of that. I spent more time talking to the nurse, she was more thorough and listened better. The Nurse practitioner (watta) was very dismissive of my issues that brought me into the office. She wrote In my summary that she talked to me about my weight because my BMI was high (Outdated system by the way) and she made suggestions to help me lose weight. She didnt bring up my weight even once. She basically wrote off all the issues Ive been having as me being "obese" even tho Im less than 10lbw over weight. The lady who stuck my arm must have been new or bad at her job. She stuck me and I had blood coming from beside the needle thing while she was doing it. Ive had so many blood draws and never had that happen.

Courtney Manqueros Took my child in for his check up 10/10 best experience I’ve had at a pedi office! Nurses and support staff did an amazing job at making him feel comfortable and safe with everything going on including bloodwork and lab draws!!

Clarii 714 I literally hate it here I DO NOT RECOMMEND! They are so rude I would always go in so happy to check on my baby and their attitude would just bring me down it’s like they hate their job you can feel their energy, they told me my Medicaid was in active but from another nurse she told me it was so I went along time without checking on my baby. I literally would have break downs because of how horrible they would treat me I was at the point where I was going to sue. I hate this place worst experience ever especially for my first child !!!!

Raven Very rude staff the waiting time was ridiculous.The doctor took longer than my appointment time to see me.the clinic was empty there should be no reason for the long wait.check out staff was rude there were two people are the desks that looked at me and didnt check me out.one woman in the back saw me and didnt do anything.three of people in front were just being on the computer not assisting anyone would rather go to Galveston where the staff is kind and experienced

Alexis Ybarra Do not trust this place handling your children with love & care. I took my son in for follow up blood work & CYNTHIA DOMINGUEZ was VERY rough with my son. She didn’t know what she was doing & couldn’t get the amount of blood she needed. She repeatedly took the needle out of his arm & would stick it back in very rough & was visibly irritated that my son wasn’t happy & obviously screaming his head off. After being unsuccessful I told her to just stop because she was doing more harm then good & she proceeded to walk to the front desk & talk about how I was going to hurt my soon by picking up with the tourniquet still on his arm & “I understand he’s hurting but he’s already 12 months” in a condescending tone. As if my son’s age had anything to do with HER not being able to do HER job correctly. I WILL be contacting HR after speaking with the supervisor & filing a formal complaint. BEWARE OF CYNTHIA DOMINGUEZ

Melany Fuentes Parents be careful taking your kids here!! My husband took our daughter here last week she wasn’t doing well at all after explaining all her symptoms the Provider she goes and says that my daughter is “fine” to just give her Tylenol. Right after her appointment we took her to the ER because she was having difficulty breathing where she was diagnosed with Pneumonia.

Alma Galvan I dont know why so many of you complain about time. If youre taking your child for care then its gonna take time and patience. I love this place. They take care of my son and always make sure I understand everything. Theyre great!!!

Sammy Gonzales I took my daughter to her appointment on Friday 2/20/2025 . I explained to the provider all the symptoms my daughter was having like for example Vomiting, runny nose, coughing and really high fevers. Then the provider says that it’s just a “cold” and that she will be fine, it will go away. She doesn’t prescribe anything she just says keep giving her Tylenol. As soon as we get home from the appointment my daughter was having difficulty breathing so we rushed her to the emergency room where she was diagnosed with pneumonia. I can’t even fathom what would have happened to my daughter if I would of listened to that Provider when she said she will be “fine”.

Dayerlin I did not know this was a “learning clinic” until I was told by one of the staff. Understandable how sometimes they’re not knowledgeable on certain things and always double check with someone else. Other than that staff is really nice

Ashly Guerrero I sit here and take my sick kids to get medicine for them and the Drs turn around and say there fine no there not bad place to take ur sick kids take them to urgent care where they will give them medicine bad experience here never will I take my kids if I could give place a zero

Victoria Murray This was by far the best ER experience Ive ever had. I did it for me was the calm and relaxed voice of Ms. Shanikwa on the phone. I get there and Lilian was AWESOME, she made me feel very welcomed. The tech was nice and proficient. The Nurse Ms. Shanikwa is not only calm and relaxed she got my IV on her first try, which is hard for some but she got it. She explained the process to me and it made my visit go by farely smooth and quick. This is my go to ER. May God continue to bless this team with healing hands.

Pricilla Aleman Dr. Luu and Nurse Kathy are the best they took such good care of my son and i highly recommend st Luke’s 24/7 Emergency. I can’t say how thankful I am for these two for treating my son thank yall so much! The receptionist helped me as well as was very kind and concerned about my son thank you!

Mark Wells Excellent! Excellent! Excellent! All the way from the receptionist, nurse, x-ray technician and the doctor. We could not have asked for better care and better treatment. Anytime we need an ER we will automatically go to this place.

Jazmin Villanueva Juarez Dr. Luu, Kathy & David were absolutely amazing. The receptionists were so kind and patient with me as well. They explained everything perfectly and they were so sweet and patient. They helped me feel so much better and I would 100% come here again if I ever need to. I was able to get results quickly and was able to get the treatment I needed. I recommend anyone who needs to be seen for emergency care to come here!

patricia gulley The Total Access MD Clinic’s “Journey to Normal” mobile community service is a phenomenal, professionally delivered mobile process. They raise the bar setting obtainable benchmarks for other Houston clinics. At a recent community service participants are contacting me to express their gratitude for the clinic staff’s caring, professional care. Thank you

shelbyy Rodriguez They take lunch at random hours so they do not have set business hours. They take your blood and in order to get the results you already paid for They make you schedule another appointment. Waist of your time my husband has been trying to get his test results for over 2 weeks now.

Mkchelle Castillo They dont have basic hours you go in during business hours and the doc isnt even there. Ive had to call everytime I go so I dont waste the time going there to be told to call first. I tried for 3 months to get blood work never could cause the doc was never in they turned me away 3 times and the third time told me they could get it scheduled but I had to pay up front and give them a couple days lol ..NEGATIVE! This most recent time I went to see him and last was for an ear infection that has gotten worse and needed stronger antibiotics so went back to see him . Because of all the drainage Ive developed a slight cough he lied straight to my face and said I was required to take a covid test cause I have a cough I told him no I wasnt he ask "why not" cause he knows what it is and is just tryingbto make money forcing tests on folks! I kept telling him no and he wouldnt leave it alone so I told him no andbi was leaving if he wasnt going to help with my issue. He followed me out after i went off in him about pushing his bs covid agenda he followed me out the door saying never mind I didnt have to .. too late im done working around him ill just see a new doctor

Carlos Gonzalez I love ❤️ how Marisol how take care on me she was so nice and kind and also Dr. Carlos he is so great doctor I definitely recommend him to all my friends and family

Jason P Dr Aguilar is excellent Doctor. Great bedside manner. Takes his time. Never feel rushed.

Mariela Salvador I switched my mom to Dr. Aguilar recently. Im glad we did as he takes his time to explain things and is on top of things as far as test/labs needed. The staff is also very friendly and helpful. They take care of things when asked either in person or by phone in a timely manner. So far we are satisfied with the attention received.

Perla Lopez The staff is horrible, asked for fmla papers to be filled out and I had to tell them what to put and even got charged for that, when in an appt they are rude and waiting in the lobby for over an hour even with a scheduled appt, the Dr is ok but the office just makes it a horrible experience, also when calling they are rude and hang up. Very unprofessional

Brenda Guzman The manager was extremely rude and unprofessional. If she cant handle her office paper work then she should retired. I request a Dr. note in May. Called multiple times and was told that they were waiting for the manager to write it. My daughter is disabled and needed this for jury duty that had to be postponed twice lack of this manager not doing her job. I arrived July 22nd asking where was the letter. Right away very dismissive and with attitude telling me that she couldnt write it and had claims to do. She said she was never given the request for the note. Dont understand how she didnt know. Told her I would pick up the next morning. I arrived to pick up the note was told I needed to pay $45 . I asked where in your policies says the office is going to charge for the note. Manager then again dismissive attitude waved her hand to just let me have it. Will never go back there again. Ive never have been charge by any other doctor for a dr. note. Horrible. Scamming people for a dr. note and who knows whatever else. Cant believe they wanted to charge my disabled daughter $45.

Amanda Wilcox I was a patient years ago, but yet they won’t accept me as a new patient again because he’s not accepting new patient. Ridiculous.

celia antonio hrrnandez Dr got mad and told me to look for another dr cause I complained about front desk are rude when I would call to get my referrals for Drs been waiting for h 3 + months Im still asking for information on them and ask dr Pineda he told me to look for another dr cause his front desk was having problems with me. Left me out in cold because I just moved from another state and have pending test to do and I have to start all over lost time money going there so luck I gave him 1 star

Maria Conception Moreno The doctor is excellent, but the staff is consistently rude, irresponsible, and unresponsive during work hours. The only reason I continue going is the quality of care from the doctor, but the staff makes the overall experience frustrating.

Maria Perales Dr. Pineda is a good doctor, but the staff dont help at all. I have been calling and calling since the morning, and there is no answer. I have left messages and no call back. Very Disappointed!!!!!!

D Rodriguez Staff never answers the phone and it’s impossible to get anything you need unless you go in there and wait hours for a visit. Gotta come out of pocket for something that insurance covers bc they don’t pick up the phone either.

XxjuicyyxX Both doctors are great ! They both take their time to try and understand what you’re going through and do their best to help you out. The staff / nurses are great and always willing to help . 100% recommend.

Cynthia McKinnon unorganized confusion got different answers scheduled for 5:30 didnt start processor until 10:30 one nurse didnt know where or what I needed to do had me get gown ect. on then took me back to waiting room said I needed to pre register I had already done it when I questioned it was told to just get dressed again she apologized took me back in a wheelchair and gave me a warm blanket I missed my scheduled time and had to wait had to wait after for someone to take me to be picked up time there 5:00 -12:00 for a 20 minute processor

Drew Dalton They dont have a place for you to wait in the ER. I had to wait in a crowded patient hallway all night while they ran tests. I felt bad for the patients as I was listening to them in the rooms in front of me all night, vomiting, screaming in pain etc. The building wasnt under construction or anything, thats just the way its set up I guess. Once I was admitted, it took 9 hours to get a room. I was still stuck in the hallway, constantly having to shift my legs to the side for the patients on stretchers to come by the entire time. I had to leave at one point during my stay to take care of a family matter at home. Upon my return, the staff told me I had to redo all the tests they did just hours prior, which took all night long. I was in pain, the results were in, the doctors knew the issue and what to do about it, but according to the "hospitals policy" apparently, because I didnt essentially hogtie myself to the bed the entire stay, they wanted me to re-live that nightmare for no logical reason whatsoever. Thats obscene. Its against the oath health care workers are supposed to take that says they are not to do any harm. Thats cruel and unusual punishment for nothing other than the crime of having a family to tend to while also taking care of my emergency situation. Luckily in this case, there was a nurse practitioner who overheard and stepped in to argue that we should skip spending hours redoing all the tests that she had the results for already on the clipboard in her hands. There was pushback from the staff to the nurse practitioner, but luckily again, she held her ground and said no, were not going to waste the hospitals resources and potentially do more harm to the patient by putting them through this again unnecessarily when we could be getting to the treatment they(me) require as quickly as we can. I ran into this issue again two days later, the day of my release from the hospital. Except this time, there was no doctor or nurse practitioner around with any common sense or human decency unfortunately, so the hospitals inhumane policy which goes against the healthcare oath and should be investigated, had the upper hand and prevented me from tending to my familys needs, lest I be forced to experience that entire weekend all over again for no reason other than, I suppose, making the hospital more money for days worth of double testing? Not sure. But luckily I was released by a doctor later that day and was able to take care of my familys needs. This was just an ER visit because of severe abdominal pain that persisted for 3 days, turned hospital admittance, resulting in an antibiotic prescription and scheduled procedure and follow up with a doctor. Thats it. Thats all it had to be. This wasnt a court ordered stay or punishment, which the hospitals staff/policy made it feel like. I hope I never have to step foot in this hospital again and I strongly suggest an investigation take place. I will look into who to contact to try and make sure that takes place. If you can avoid it, dont go to HCA Healthcare Houston Southeast in Pasadena

Jakeenon Washington - perfect balanced breakfast, lunch, and dinner. - in room check in constantly - great nurse service - 24 hour security - professional and informative “ in particular MS. LISA IN THE BABY DELIVERY DEPARTMENT is the most friendly, funny, and joyful nurse we’ve had throughout our 3 days bring here. Made me and my wife feel very comfortable.”

Marleen Vargas Waited 6 hours for the doctor to send me home with pain medicine, the nurses were very nice in the ER.

Juanita Andrade The er is bad service but the nurses on floors 1 through 4 are very nice

Juanita I was admitted to Oceans and after 6 days I was shown a court order stating I had to stay until Doctor released me. I asked for a copy and was given the run around for over 24 hours before I received copy. It was after I received copy of the order I found out I had been assigned a lawyer. I asked to use the phone and was denied. I informed them it was against the law to keep me from speaking to my lawyer. When I was able to call the lawyer, they told me to hurry up and get off the phone. I was not informed of a court order and an assigned lawyer until after I was there for 6 days. I only saw Dr Sigiqqi 2 times while I was there. The first time was a 3 minute conversation in which he diagnosed me with something other than what my psychiatrist of over 20 years diagnosed me with. He then changed my medication without consulting my regular psychiatrist of 20 years. I was kept heavily medicated and never received any kind of real therapy, just group therapy which consisted of coloring and watching TV. I needed assistance with showering due to a broken foot and no one was able to help me. I went 10 days with no shower. They didnt care if you did not shower, brush teeth or brush hair. The hair brush they gave me was so bad I could not get it to brush my hair, so I had severely matted up hair for the entire time I was there. I begged for them to just cut off my hair. The meals were awful. I told them I was vegetarian and they actually called a family member to see if I was being truthful. Dont know why I would lie about that but OK. Family member confirmed I was indeed vegetarian and I was served the most disgusting food imaginable. They check your food boxes to see if you eat and I was forced to eat things I did not want or knew I should not eat due to having diabetes. The food was very very carb heavy. If blood sugar went too high they would just give you a shot of insulin. My diabetes was well controlled until I went to Oceans and was forced to eat so much carbs. I had never had to take insulin until then. The majority of the staff treated the patients like animals with the exception of 1 or 2 staff members. I was due to be released at 8 am after a 10 day stay and asked if I could just go home after dinner since my family would be there for a visit. I was denied to go home and they made me wait until the morning. I guess they wanted that one last day of insurance money. They also kept my pain medication and sent me home with a broken foot and no pain medication. I could not get more from my regular doctor due to DEA rules of only having one prescription for pain medication once a month. I reported this to the DEA. If you are seeking help, I do not recommend going here as they will milk your insurance for as much as they can and will get a court order to keep you there even if you are compliant, non violent and do everything you are told to do. My family was so upset when they visited me because I was kept so heavily medicated I was slurring my words and could hardly stay awake. One time my roommate was having some sort of episode in the middle of the night and I woke up to her standing over me. I was scared to death. I went and told the nurse and she gave the roommate a shot to make her sleep and told me to go back to the room and go back to sleep. I told her I was too scared and she told me they would keep me longer for noncompliance so I went back to the room and laid in bed, eyes wide open all night due to not knowing what would happen with the roommate. This place is nothing more than an insurance money grab and controlling you. You will never receive any real therapy, will be forced to stay, forced to eat things that go against your dietary restrictions, kept heavily medicated and treated like less than the human that you are. I will never go back. I will never reach out for help again. This place has me too scared to reach out for help ever again. They will strip you of all your rights and dignity and hold you until the insurance money runs out. I have much more to say but Google limits

Brian This is my experience as someones loved one was held by the corrupt hospital. When you first get in the door you are greeted by a rude and very curt receptionist who rattles a list of rules you must follow one of which is no keys they want you to put them in a basket and the other is no phone also have to put in a basket and the reason they dont want you to have your phone is so you cant take photos of your dishelved and very over medicated loved one. Mine was almost in a catatonic state very day i went to see her and when i questioned them all they said was it was non narcotic and did not explain why she was so catatonic everytime. They also set medical tests at the same time as visitation times. They also refused to give me a copy of the judges order for her to be held because when i finally got a copy of it i found that they have employees willing to lie on affidavits to keep them in there so they can keep billing the insurance company. They had her in a wheelchair way to big for her with no foot rest to put her feet on. This place does not does not care about anyones loved ones they only care to get as much money out of your insurance company as they can and when the insurance wont cover anymore you are suprisingly well enough to be released.

Doroteo Ruiz GI I believe the experience for each patient and their family members will be different. For my dad, his stay and treatment at Oceans were exceptional. He was admitted to their facility on December 7 due to aggression stemming from dementia and Alzheimers. I was very apprehensive, as this was the second behavioral hospital he had been to—the previous hospital left him unable to walk or talk. Oceans, however, did an amazing job. It was such a blessing to visit my dad and see him walking and talking again. He was discharged on December 30, and since then, he has been doing so much better. While he is not 100% due to his illness, seeing him walking, talking, eating, and holding conversations is indescribable. The staff at Oceans went above and beyond, and we are incredibly grateful for their efforts in adjusting his medication thoughtfully. They avoided overmedicating or restraining him, which had been our previous experience. I also want to thank Finiy John for doing an excellent job of communicating and keeping me informed. He took the time to listen to my concerns and reassured me about my dad’s care. With my dad’s condition, I know medication adjustments will be necessary in the future, and when that time comes, I hope he can return to Oceans for treatment. That said, there are areas where Oceans can improve: Admission Communication: Please notify families or the Power of Attorney (POA) immediately when a patient is admitted. It’s challenging for families not to receive updates after a loved one is transported. Even an automated text confirming the patients arrival would be helpful. In my case, I had to call multiple times to get updates, which was stressful. Discharge Process: Similarly, better communication during discharge would make a significant difference. Families need a clear timeline when the patient is leaving the facility. In my case, I had to call multiple times to get updates, which was stressful. Clothing Management: My dad left the nursing home in his slippers and one outfit. I brought two additional sets of clothes to Oceans, as the limit is three. However, he was discharged with clothes that weren’t his, and his slippers were never returned. Better clothing management would help avoid such issues. Visiting Hours: Expanding or adjusting visiting hours to better accommodate working families would be greatly appreciated. The current Monday–Friday slots of 3–4 PM and 4–5 PM are difficult for those with traditional work schedules. While I understand the need for structure, more flexible visiting hours would mean a lot to families who want to spend time with their loved ones. Overall, I highly recommend Oceans and hope your experience will be as positive as ours.

Allison Hopper Oceans has been a blessing to our family. This facility and their clinicians have helped my mother find the best treatments to regulate her. We are very appreciative that she can return home with us.

Marsha Armstrong My recent experience with Oceans Behavioral Hospital in Pasadena, Texas, following my brothers transport and admission on November 16, 2024, has been deeply concerning. My brother, who has dementia, was sent to your facility after an incident at Richard A. Anderson Texas State Veterans Home in Houston. On November 17, while my other brother and I were en route to visit him at Richard A. Anderson, we were informed by his daughter—who was leaving the country for a week—that he had been transported to your hospital for observation. This left us scrambling to piece together information during an already stressful time. Upon arrival at Richard A. Anderson, the staff appeared unaware of the transfer, and leadership was unavailable to provide clarity on the events leading up to his admission to Oceans Behavioral Hospital. Staff on-site informed us that another resident, with a history of behavioral issues, had verbally assaulted my brother with racial slurs, leading to a physical altercation. While both individuals were transferred to Oceans for psychiatric evaluation as per policy, I was deeply troubled by the lack of preparedness to communicate with family members about the situation. **Experience at Oceans Behavioral Hospital** On Sunday, I contacted Oceans Behavioral Hospital and was informed that visitation was not allowed on weekends. This was extremely frustrating, especially after traveling 3.5 hours. I returned on Tuesday during designated visitation hours, only to encounter a series of unwelcoming and disappointing experiences: 1. **Reception Staff**: The receptionist’s demeanor was unprofessional and rude. Rather than greeting me, I was immediately subjected to a list of rules in a curt tone. This added unnecessary stress to an already difficult situation. 2. **Visitation Restrictions**: I was required to leave personal belongings, including my phone, smartwatch, and food items I brought for my brother, making the visit less personal and meaningful. 3. **Shared Visitation Space**: The visitation took place in a shared conference room with other patients and families, lacking any privacy or opportunity for meaningful connection. 4. **Inadequate Equipment**: My brother was wheeled into the room in an improperly sized wheelchair, forcing him to stick his legs out to prevent his feet from dragging on the floor. 5. **Interaction with Patient Advocate**: When I raised concerns about my brother’s medicated state and the possibility of PTSD following the incident at Richard A. Anderson, I felt dismissed by the patient advocate. His explanation—that my brother was being monitored and medicated as necessary—was insufficient and failed to address my concerns or outline a clear plan for my brother’s care. Prior to his transfer from the Dallas VA hospital to Richard A. Anderson, my brother had been medication-free for over eight months, cheerful, and excited about returning to his home. Seeing him in a medicated state with no clear plan for his well-being was alarming and unacceptable. **Recommendations for Improvement** I strongly urge both Oceans Behavioral Hospital to: - Improve communication and transparency with families during admissions and transfers. - Review visitation protocols to ensure they accommodate the emotional needs of families and patients. - Provide staff training to improve professionalism and empathy. - Ensure patients are equipped with properly fitted mobility aids and other necessary accommodations. Based on this experience, I cannot recommend Oceans Behavioral Hospital and hope this feedback prompts necessary changes to better serve patients and their families.

Tigershifter1979 G Worst place to go. Half the staff cheated their way through school. Very uncaring and unprofessional. Go anywhere but here for an emergency.

Erika Yzaguirre Labor and delivery made me feel so comfortable during my labor!!! I cant thank all the nurses that were there!! Big thank you to Sylvia!!! She really made my experience easy and comfortable super nice and caring, went above and beyond for me! Thanks to autoría in nursery as well. Her advice has helped me so much and she was so nice and patient with us!! First time parents and we are more at ease with this experience.

Sharon J1234 My 92 year old Mother received excellent care from ER coming in with double pneumonia and UTI. She spent 6 nights under HCA care. The doctors , Nursing staff, and aides were all very understanding and very polite.

Noemi Bibriesca I could not have chosen a better place to take my mother. Everyone was extremely sweet and helpful. Dr. Stewart is the perfect example of a person who was made to be a doctor. She was empathetic, kind and knowledgeable. She took her time to both listen and explain things to me and looked for the best solution in my mother’s case. Rose who was her nurse for the reminder of the night was sweet, bubbly and energetic and really brought comfort and joy to my mother. All around a pleasant experience during an unpleasant situation. We didn’t feel like just another patient filtering through in comparison to many other medical facilities. I’m very grateful for everyone here. ❤️

Donna Dresch It was not a positive experience. I had to urinate and they handed me a bed pan and walked away. Leaving in my state of mind without assistance. I pissed myself, twice. No one offered to clean me. The staff was disrespectful. I was out of it for the rest of ER.

Ray Borrego Sr. I was taken into the ER by ambulance after a fall. Everyone in the ER was great, they took very good care of me and even asked my wife if she was OK also. After I was admitted the doctors and nurses also looked after me like my Mom would. They were attentive and personable. I was told what happened to me and what they were going to do to make me get better. I would highly recommend this ER and Hospital to anyone needing attention.