4 /5 Tazzy Truck: Update: Someone reached out to me and they handled this situation very well and very professional. I actually ended up going back to this facility and the treatment was so much better. Dont get me wrong, the facility itself is very nice and clean. Most of the nurses are great as well. The case manager said sha qe really had no reason why she did what she did. I didnt really have to deal with her too much, because most times she would send another person in my room to ask the questions or address the concerns. Still, I didnt really have a problem. Only thing, she came in my room and said the case worker said my insurance company didnt approve my extended stay. I call my insurance company and they said that the case manager sent a request, and it wasnt denied, it was a pre-authorization which means the insurance company will approve it, but they just needed to have the reason explained for the extended stay. I work for the government, and our company has a direct number to an agent at our insurance company. They said this case manger and her assistant are very much aware of how the process works because I have been there before longer than this time and besides, this is done all the time with this facility and they couldnt understand why they were coming to my hospital bed telling me that. She told me to get a copy of the letter theyre looking⁹ at and take a picture and send it to her. I told the caseworkers assistant what the insurance company said and she just kept standing saying "oh thats not what it said". She said that like 6 times, as if she wanted me to say ok and pack up and leave. When I ask her to show me a copy of what she and the caseworker was reading, she left my room and I never heard anything else about it. Thats the only issue I see with this facility. If you have an issue, the manager will call you and handle it in a very professional way. I didnt get her name, but good job to the supervisor. I really appreciate your kindness!
Very unprofessional work by the case worker. The Dr said he would give me pain medication for 1 week until I can get an appt with the pain management clinic. The Dr comes in the room and speaks very quicky and he departs very quickly so if you have questions, you better hurry up and ask them. I had to get help from another hospital. I got the app for the pain management clinic, but he only gave me medication for 3 days and then I ran out. I call the case worker, and she immediately answered my call and said she will send the Dr a message and she said she will give me a call back later that day on Monday 11/13/2023. She never called me back. I tried calling her for 4 days straight and I left a message each time I called. She stop answering her phone for me and she never return any of my calls. I also call the front office and was told someone will call me back and no one has called back even until this day. They dont care if you are in pain or need help. They will only be nice to you while youre admitted to their facility. Once you leave they never want to answer any other questions. I am still looking up information and researching emails and phone numbers of how to get this to a higher management team. The case worker also said she will have a Walker delivered to my house because I cant walk. That never happened as well. So, I was released and still cant walk. I guess no one will ever call unless Im late on giving them their money. Some of the nurses are very passionate about their job, and they work very hard, and the others are just there to collect a paycheck. Some of them gets upset if you call them to many times (2 times is to many for them) because either they are sleep or outside smoking. The wound team is the best team ever! Very nice, intelligent, and patient. They work very hard!!!
