Premier Specialty Hospital of El Paso - El Paso (TX)

5 /5 David Cox: My mother was involved in a very serious vehicle accident. She spent weeks in the emergency room and I was surprised she was being released in the condition she was in. She had a trachea, feeding tube, catheter and neck brace. She was not mobile at all. I was given the option of 3 long term acute health care hospitals. I visited another one first and I was not impressed. The second one I visited was Premiere. I was pleasantly surprised right away. The hospital was very clean, smelled good and the staff was very friendly. I met the Case Manager Brenda and she gave me a tour of the facility. I was happy to know that on this tour the person showing me around was actually going to be a person that was going to be caring for mom. After meeting with Brenda I was not interested in seeing the third hospital. I am incredibly grateful for the all the caregivers that helped mom. Mom had nothing but nice things to say about everyone! Me personally, I would like to give an honorable mention to Brenda the Case Manager and to Norma the Respiratory Therapist whom also double as part of the administration. Saying “Thank you” just isn’t enough for what they’ve done for us! For what it’s worth, Thank you!

5 /5 A.: I cannot say enough good things about this place! There is an angel who works here and her name is Brenda. I was apprehensive about this place at first glance..but this is a case where you can NOT judge a book by its cover. After multiple hospital visits for my Dad I feel like I had lost all faith in the health system. When we brought him here I wasnt expecting anything different but I could not have been more wrong! Brenda took her time to talk with our family about the cares he would receive and showed real concern for not only my Dad but for us as well. She assured us that he would receive personal care around the clock and she was right! We didnt have to worry about him during the times that we were not able to be there (unlike the area hospitals) because we knew he would be well taken care of. Any time we asked questions, Brenda was able to give us exact times that certain things were done for him and provided 100% transparency with every step taken with him and she kept us updated on any test results or things that were happening. When we werent there she text or called us just to make sure we had constant updates until we could get there and she was ready to give us in person updates once we were able to get there after work. She literally cared for my Dad as if he were her own family. There is a man there in charge (who oversees operations) as well named Russ who always checked in with us daily to make sure we had any and all questions answered and to make sure we were completely satisfied with the quality of care my Dad received when in this place. The CNAs were attentive to him coming in on schedule on the dot when he needed vitals taken or any other cares that they provided. We love this place and I highly recommend it to all families whose loved one needs this kind of care. Can I rate it a million stars? You will be so happy you chose Premier and will be able to rest at night knowing that your loved one is in the best hands.

5 /5 Jessica Martinez: Brenda, Russ and staff are the most amazing people to take care of everyone. My husband almost lost his leg and life due to an infection and there are no words to say how much we appreciate their long hours and care for my husband. Brenda saved his leg and is an amazing wound care nurse whos main concern is the health of the patient. She went above and beyond her call of duty to take care of us and keep us informed of the process and progression during the lengthy hospital stay of my husband. Even after he was discharged, she called and checked up on him. I am so glad he was taken care of by them. They truly are angels in disguise. Thank you for doing what you do and going above your call of duty. Forever thankful to all of you, especially Brenda.

5 /5 John Frias: My wife was a patient here at this hospital. She was extremely sick but with the attentive care of all the staff, she has recovered enough for me to take her home. Special thank you to Brenda my case manager for helping us arrange her discharge, special thank you to Margarita for being so caring and answering the call light so quickly. Fatima RN was very kind and controlled her pain. All the staff attends with respect and quality care. Thank you all again.

5 /5 Mark Vasquez: My father has had such a journey in the hospital for the last four months. His last hospital stay has been at Premier specialty Hospital. The staff there are very professional, very kind and very attentive. I couldn’t ask for a better staff. Brenda has been very helpful as well as she is the case manager, and also takes on another task with wound care. We are very blessed that my dad‘s experience there has been stellar to say the least. Also, would like to think Celeste as she has been very helpful in this difficult process as well. I highly recommend anyone thinking about taking their loved ones to Premiere Specialty Hospital.