4 /5 Meika: 4 stars for the amazing medical team! 2 stars for the two rude front office staff. The other front office staff are kind and are familiar with us. My special needs kid has been coming here since birth. Today is the first time I have ever experienced extremely rude front office clerks...Ruth & Terry...because we were not standing directly by waiting sign (3ft in front of sign)...I was struggling to keep my special needs kid still while we waited for someone to finally look up from her desk while the other young lady was engaged in banter with her neighbor clerk. It was not busy nor was there a line or anyone checking in with both ladies. When asked I said yes maam we are waiting to check in, immediately Ruth demanded me to stand by the sign (even though there was no line & we were standing face to face directly in front of ruths cubicle) within seconds Terry immediately demanded me & my son to come to her window to check in, like a power trip. They both could clearly see me and my nonverbal son, hear me talking to him explaining we are checking in out loud. I addressed Terry about her rudeness and disregard knowing I completely observed what they were doing while we wait for them notice us. Not sure how these ladies are UTMBs forefront at all but the medical team is amazing! I will not go anywhere else for primary care for sure even if Ruth & Terry are negligent towards special needs patients and parents.... Update 1/8/2024...Thanks Amy for reaching out on behalf of UTMB but the clerks "confused" explanation has nothing to do with their rude tone & behavior. They should be kind always in a professional setting whether they are confused, giving directions & be considerate of special needs kids who are non verbal. I have always been polite for 6 yrs of coming here until yesterday. There is no excuse for rude staff.
