5 /5 Tara Camilli: Surprised at some of these comments. It is like people forget that in this post-Covid era, EVERYONE is overworked and understaffed, especially in healthcare. People who are expecting pre-2020 levels of butt-kissing and full staffing are going to be disappointed for a while, if not always.
I have always had exceptional care here and by UW Medicine as a whole. Have I had to wait longer when I go in person than pre-Covid times? Yes (love telehealth, btw, when appropriate). Are people tired? Yes. Am I going to hold it against them? No. Especially when it is clear they are not taking something out on me or trying to be rude to me, they are just human with human emotions that cannot always be controlled, especially if they are getting ragged on all day by people who are upset at things out of their control.
Everyone is doing the best they can, including you reading this I bet, so give them (and everyone, like, in life) a break. The care is top notch and they are a lot better than other short-staffed places.