5 /5 Bob G: The entire staff that assisted me last week was very professional and mostly courteous.
The first staff member at Check-In was very helpful and courteous.
The first technician to call me from the lobby was Sarah who performed the Sonagrams.
Sarah was very professional, however, Sarah wore mask and called a name which I did not recorgnize. Then, called my first name to which I responded. She seemed to have an attitude at first and hollered the instructions as if I was deaf. I am neither deaf nor hard-of-hearing. She performed her tasks somewhat robotically and when completed, she was more friendly. I do not know if she spoke loudly because of her mask or she had thought that my white hair signified old-age deafness.
Sonya performed the before and after scans.
Sonya was very professional, helpful, and friendly. I was put at-ease with Sonya.
The third staff person was Brenda. Brenda administered the stress serum and was also very friendly, helpful, and professional as was Denise who read the tapes as they exited the printer. After fasting from coffee for so long, it was great to have Brenda offer me a delicious cup of “Java”.
All-in-all, it was a 4 1/2 hours not too-
bad experience. We will see as I will hear the results this Tuesday.
I have suggestions to improve patient satisfaction:
Have the receptionist at CHECK-IN learn and document the phonetic pronunciation of the patient’s name and have the staff member enter the lobby to call the person to reduce mistaken name pronunciation
Bob Greis
