5 /5 Missy Lavery: Everyone from the receptionists to the bloodwork lab technicians to the nurses and PCPs and doctors are so polite and nice and professional at the Herkimer Bassett office. If I have any questions, whether it’s a phone call or through MyBassett, I usually get a quick response back either the same day or early the next day. I actually enjoy going to this doctor’s office. I asked my PCP for a referral to a new GI recently and was able to get an appointment within a month’s time of requesting the referral.
The lab technicians in particular are wonderful and have made the process of getting bloodwork done easy, quick, and pain free. I’ve gotten bloodwork done at Bassett Herkimer 3 times so far this year and at my last visit I had low blood sugar at the time of my appointment (I ran out of time to eat before appointment). Val gave me juice and crackers and kept me talking / I looked at one of the “window” decals while she did my bloodwork. She and the other lab technicians checked on me every couple of minutes to make sure I was ok after drawing blood. Rane has also done my bloodwork the last couple of visits and is also very attentive to patients; she also did an excellent job answering any lab questions I had.
