5 /5 S Berry: No no don’t go. I see why this facility has so many cancellations.
I have had procedures with Dr. Gregory Shannon in the past with no noted issues. However, today I was scheduled for a procedure at Memorial Hermann Surgery Center Richmond. The staff are rude and incompetent. They would not answer the phone or return messages for a week and a half, so I had to drive to the facility to speak to someone about a facility fee they estimated for me to pay that my insurance informed me was covered 100%. I waited for an extended period and was informed my insurance was correct and there would be no out of pocket charge. My appointment was at 11:00 am. I received a call at 7:00 am asking me if I could come in early, because they had some cancellations. I agreed and arrived about 7:40. They attempt to collect fees that are 100% covered by insurance. I informed the receptionist that I had already confirmed with my insurance company and her office that the procedure and facility was 100% covered by insurance and there would be no patient out of pocket cost. She stated that was not what the doctors office sent over. I asked her to call and verify Dr. Shannon’s office and my insurance company. I called my insurance company again to validate the information I received earlier. They confirmed that my referral from my PCP was for screening and if the facility correctly coded the procedure as intended and entered the preventative code it would be covered 100%. The receptionist went to the back and returned with paperwork for me to sign including a form of financial responsibility paperwork and told me since I was having a procedure again within 5 years, I would have to pay the fee. I informed her I wished to cancel. Then she says we have the insurance company on the phone. I told her I just hung up with my insurance company and they informed me that everything would be covered if the coded it correctly when the billed for the procedure. I cancelled, because thus far I was not given any reason to have confidence in there competency from the time I was scheduled with them. 1) The receptionist at Dr. Shannon’s office erroneously indicated I needed a new referral from my PCP, when I did not. 2) She was rude. 3) I never saw the doctor-only the nurse practitioner. 4) I received conflicting information on how to prep for the procedure. 5) The Memorial Surgical Center not doctor’s office would answer the phone. 6) I drove there just to speak to someone to be told there was no out of pocket cost . 7) I was asked to come in early because others cancelled. 8) I drive to my appoint to have my blood pressure increased from the receptionist insisting I pay over $400 in fees. 9) She failed to try to validate the cost and shoves the financial agreement so they can miscode and charge me anyway. I have no confidence in this run down looking facility or in the competency or integrity of the staff at this facility to bill correctly. Who wants to go under when they are unnecessarily irritated. I see why the had cancellations. I would not recommend this facility to anyone!
